Soren's House Avis 

Ordered two art prints for grandson’s nursery as first Christmas present. Three day delivery. Ten days later not received. Tried to phone and leave message - cut off. Sent email. No reply. Sent messages through automated links - email saying delivery would be sent that day and would receive email updates. Christmas Eve - no updates, no order received, no Christmas present for grandson’s first Christmas. Money taken. Really disappointed. Terrible customer service. Want to support independent retailers online but cannot support Soren’s House sadly.

Bought a few toys for babies. Quick delivery and lovely quality stuff. Will be coming back!

Bought a few items for little boy and each one has been greatly loved and enjoyed. Fast delivery.
Just purchased another scooter for Christmas for him

Speedy shipping, great customer experience and was updated regularly.

No issues with ordering/delivery- came in great condition and well packaged thanks

Great experience with Soren’s House! Fast delivery, lovely products, and excellent service. Really happy with my order thank you! ⭐️⭐️⭐️⭐️⭐️

Purchased bottles for my kid , but we’re not good quality and not what I expected considering the price of them , they refused to return them and sent them back , really liked this company always used it for all my kids stuff but never again , avoid at all cost

We were missing some of the parts from our daughters crib which were lost when we moved house. We just could not find anywhere that stocked these parts until I contacted Soren's House and they were able to get hold of exactly what we needed. They were a huge help and very friendly. Thank you very much!

I love Soren's house because they have so many lovely independent brands with high quality designs.
Their product assortment is just perfect.
The delivery is fast.
The pricing is really fair.

Purchased a fitted sheet for my child's bed, which was lovely and arrived swiftly.

Such nicely curated store. Very satisfied with quality. Fast delivery too!

Great products delivery was easy and I have had a couple of orders so far. All have been great.

Really reliable company. Fast delivery. Item was just as described and in perfect condition. Would definitely shop with them again!

Good service with item as described and delivered on time and well packed. The night light is lovely and our 6 year old thinks it's great. It is light so it's easy for him to move and projects the stars well. Attractive and fairly compact.

Fast delivery.
Exceptional communication.
Everything is top-notch.

really love the selection of baby items they’ve got. all very good quality. really fast delivery.

All items were of goofed quality and delivery was on time too. Very happy overall

Great quality and great design! We absolutely love our cot bumper. Delivery was fast as well!

I purchased a bed from Soren’s House at the end of July, with an estimated delivery time of four weeks.

After four weeks with no update, I contacted them and was told it would arrive “in a week.”

The same thing happened again, repeated delays and vague promises.

After seven weeks, they claimed the bed had “passed customs,” but a week later, it still hadn’t arrived. Then they said there was a “production issue” and it wouldn’t arrive for about another six weeks.

When I contacted the bed brand directly, I found out there were no production issues at all. Shockingly, Soren’s House hadn’t even placed my order until a month after I paid.

It took a whole eight weeks after my purchase to find out that I wasn’t getting the bed I ordered. I only discovered this because I kept following up.
They never once updated me on their own or took any initiative to explain what was happening.

They initially offered me a £200 gift voucher, but when I asked for a full refund and the voucher, they refunded the purchase but have ignored all my emails about the voucher.

Even though their auto-reply says they respond within 48 hours, I haven’t had a response in weeks.

The company directors were even included in the emails, but there has been no response from them either.

In my experience, this retailer cannot be trusted. Communication was poor, information misleading, and customer service unresponsive once money was involved. I strongly advise avoiding Soren’s House.

UPDATE:
Despite using a display name, the company publicly exposed my full name without my consent. I politely requested them to remove it, as this violates both privacy laws and Trustpilot’s policy, but they have not done so. This says a lot about how they operate and how they treat their customers.

Stylish collection of nursery items and reliable response and delivery