Sound Travel & Bundl Avis 

We had a great time. Breakfast was five star! Nice clean hotel.

Very good help een I needed tot change the schedule of my booking. Very kind. And personal contact

Booked Teddy Swimms for the Lytham St Annes in July, Unfortunately we had a bereavement and hence we cannot go, contacted Bundl and they were so sympathetic to our predicament and very understanding, They sorted me a full refund without hesitation.
Thank you so much for your kind professionalism

We had a lovely experience we stayed at the Ibis Canningtown which was lovely. A couple of tubes away. Ticket and Hotel saved us a bit of time.
All fine.

Booking a Bundl package was the best way to see ABBA Voyage. The Stratford Hotel was the perfect location and providing a transfer to the venue there and back was excellent and reduced the pressure. Our seats were almost the best in house! We were also given 20% discount on food and a late checkout. I would highly recommend anyone to book a similar package if they want to see ABBA Voyage. Booking process was easy and communication throughout was excellent

This weekend was a surprise for my wife who has always wanted to see the ABBA voyage show. We stayed at the excellent Stratford Hotel which I cannot fault. The hotel arranged mini cabs to the venue and back as part of the package and also upgraded our room.
The show itself is like nothing I have ever seen and we were mesmerised and enthralled. The venue is fabulous, the technical aspect of the show is outstanding and the music of course is fabulous. Later back at the hotel we got a 15% discount off our drinks at the bar and the breakfast on Sunday morning was also first class. No negative aspects to the weekend at all. Recommended.

Booked a trip to see ABBA Voyage with a hotel overnight stay. All very easy to book. Good clear information given and updates given. Very efficient.

I booked a concert package last year for Aug 2026. The hotel I was supposed to stay in had been temporarily shut down July 2025 due to electrical issues. I read online the hotel was supposed to be renovated and finished by the end of 2025 so was happy with that. However the weeks have gone by with no sign of the hotel reopening. I had emailed a couple of times concerned about the opening date as there’s nothing online. I received responses pretty quick reassuring me they were monitoring the situation but when I asked what the alternative would be they also confirmed they would be in touch if there is an issue. Sure enough I received an email today (13/3/26) confirming the hotel is not due to reopen in time now, but not only have I been moved but actually upgraded to another hotel in the same location. The email was very clear with details including confirmation that the Ticketmaster app would still hold the old hotel and not to be concerned. Things like that are reassuring as that would have bothered me. I am glad I’ve been moved as I feel a weight has been lifted and found Sound Travel to be efficient and very reassuring. I haven’t attended the concert yet but have gone from feeling quite stressed to now feeling very secure in the knowledge I have a hotel to stay in! The email advised my Sound Travel account would be updated to show the new hotel details within 14 days and it was done on the same day. Very impressed and they’ve turned this around completely to make me feel excited again. Thankyou!

Exceptional service from start to finish. A call back service which was excellent and a very friendly customer services rep who directed me to obtain my tickets. A great example how it should done other companies should aspire to wel done.

Had to cancel trip to see ABBA due to illness. Exceptional customer service and was given full refund special thanks to Martina for her understanding and professionalism 🌟🌟🌟🌟🌟

The service I received at a time when we were struggling was beyond helpful, we can never thank them enough

My mistake ,was told by the Hotel we weren’t booked in 🤦🏻‍♀️no wonder wrong hotel! Marina sorted it quickly and efficiently and we shared some laughter about my panic.
Very impressed with your responses, thank you.

My Husband who is a pensioner, bought my daughter and me tickets for the Abba show/hotel package for Friday 9th January. Sadly we both came down with Flu and weren't able to go. As a gift of friendship we transferred them to a couple who are both retired, with limited funds. They only had to sort train travel. Sadly because of the heavy snow, they could not get out of their road. In addition the trains were cancelled. On contacting Bundl, they were told, it was non refundable. They didn't offer an exchange or anything to compensate, as a gesture of good will. So not only are we out of pocket, my dear friends who were so excited to be going missed out. I totally understand it's would be difficult to refund because of illness, hence why we transferred our ticket. However when a situation ie infrequent storms etc prevent travel, is this really fair? A complete lack of customer service. Just take your money and that's it. After working in Customer Service for most of my career, we were taught to exceed Customer's expectations, well Bundl didn't even meet ours. Shameful and sad.

I found the Team (especially Martina) at Bundl polite and responsive to my request to alter my booking to a twin room and extend my stay at the hotel.

Tried to book a hotel and David Gray tickets on Sunday night. Called my friends who then booked five minutes later - they got an immediate confirmation. I did not. Tried to contact Bundl - through their' helpful' AI bot which was useless. Then sent them an email on Sunday night. Received email Monday afternoon requesting proof of payment. Sent proof that the payment was 'pending' on my bank statement. They then claimed it was my bank's fault they had not received payment. Bundl advised I cancel payment and book again (hotel only had four rooms left and we wanted to be in same hotel as freinds). Had to phone bank - they stated that it could take up to five days for the pending to be processed by BUNDL and they could not cancel at that point. The bank claimed Bundl were telling white lies and they could do nothing for me for five days. It did process by Wednesday - and now I have to chase Bundl for confirmation AGAIN and hope to be in the same hotel I booked with them initially. UPDATE It appears there was a glitch in the system which was caused by myself sharing a link with my friends. It confused the system. Initially slow Bundl appointed a really good experienced handler. Problems solved to my satisfaction. It would be good to talk to someone at the end of the line though instead of ping pong tennis with emails. Once through to a live person problems resolved efficiently.

UPDATE: The company investigated the issue and I was very pleased with their initiative and customer service.

Since it has been a week since I filed a complaint and no one has acknowledged it, I have decided to leave a completely unbiased review. My boyfriend and I booked a package deal which included tickets to the BLAST Open and a three nights stay at a Holiday Inn.

When we returned from the event on Saturday night, we had been locked out of our room and all of our belongings put in plastic bags as Bundl/ Sound Travel had mistakenly booked us in for one night instead of three!! This immediately ruined our perfect weekend and I had to pay an upcharge of £340, leaving me incredibly out of pocket, so that we had a place to stay for the next two nights, which has now been refunded thanks to the amazing Holiday Inn staff and Martina from Bundl / Sound Travel customer service (the only helpful person from that team!) I was incredibly panicked and upset with this mistake and was completely humiliated at the fact that all of our belongings had been taken out of our room. A mistake like this should never happen or go unnoticed and there should be more quality assurance involved within this process. Imagine if I didn't have the money for the hotel upcharge? My boyfriend and I would have been sleeping on the streets due to a silly mistake.

I hope that this company learns from their mistakes and takes more care into their package deals.

Our problem was resolved to our satisfaction, despite the short timeframe. They worked hard and put a lot of effort into getting everything done. We're very happy with that.

Booked a concert and hotel package. when I arrived at the stated hotel it was closed and the company had not let me know, has no phone number to call or even an email address. Only an online form which returned “we aim to respond in 48hours”. Had to think on my feet and book somewhere else so I had somewhere to put bags before the gig.
Three weeks later and it’s been a slog to communicate with them. Lots of denials and no apology. Absolutely dreadful. Definitely not worth it wish I had just booked it myself it’s not that hard! They only had one job!!!!! Still waiting to see if I get the replacement hotel invoice paid.

Booked Coldplay tickets package £1200 ish 4 people and hotels.

I couldn’t make it for work so asked to change double room for twin, they billed a further £20 and guaranteed it.

On arrival no twin room booked or paid for at the hotel.

Complained and STILL haven’t heard back!

In response, I don’t want just the upgrade fee refunded which the Twin room you guaranteed I want the full room refunded as my son ended up sleeping on the floor!

29.07.2025 - You stated my Twin room was guaranteed after I made an additional payment.

23.08.2025 - I reported to you about the issue.

23.08.2025 - You acknowledged
24.08.2025 - Told you would be in touch shortly
28.08.2025 - You said you would follow up that morning
01.09.2025 - I told soon as have an update you will let me know the resolution.
Trust pilot again saying looking into it.

How long does it take to confirm you never made the booking as the hotel already confirmed to us on the day, no booking was made for a twin and no payment made to them, yet we paid you and you guaranteed the Twin room.

08.09.2025 - STILL WAITING