Southfields Veterinary Specialists Avis 63

We were sent to Southfields by our local vet for two of our three golden labradors. Our older little lady had ruptured her rear cruciate knee ligaments after running into a deep hole and one of our puppy labs has elbow dysplasia and he needed to be assessed. After being told that we could take both fur babies under the same appointment we were charged two separate deposits for the same appointment, that’s just the first screw up by these people. Harvey didn’t require surgery and his invoice of over £1800 was sent directly to his insurers, that’s fine not a problem, however with this companies accounting system they decided that they would ask my wife to settle Lola’s bill on one day, despite over half being covered by her insurance and then they asked me on another day to settle the same bill! We refused on both days and had to point out to them where they were wrong. We have now received a bill on the 29th December asking for another £1200+ for an outstanding bill for Harvey as his insurance company have not yet paid, 8 weeks since they sent the invoice to the insurers. Southfields have received over £3600 for Lola’s claim and actually owe me over £700, but won’t give it back because they haven’t had Harvey’s payment! Accounting screw ups and if I’m totally frank, this is just a total scam! When I’m charged over £5600 for Lola and over £1800 for Harvey and the vets try to double charge me because they haven’t received payment from one insurance company I have great difficulty in seeing this without seeing red! I would never use these people again. I’ve used Fitzpatrick’s before and I will go back to them if the need ever arises. Be very careful and check every single bill Southfields give you as they are not capable of working simple maths out.

I feel compelled to write this after my experience with this company. After looking at the website at the time which list all of the services which includes Orthopedics and the top notch surgeons and charge £290 for the appointment only to be told they do not do hip replacements, even after they had looked at the xrays that i had sent them which he admitted he looked at before the appointment, he then went on to tell us what we already knew and that she should not run or do stairs, this is a German Shepard of 4 years old, try and stop her running! The website is very misleading and you should ring beforehand and ask specifically what they can do. I hope anyone who takes their pet gets good service for a member of their family, unfortunately we didn't

The help we received for Gizmo whilst he was a patient at Southfields was impeccable. Humberto was very knowledgeable, understanding and friendly. He was more than helpful when we asked questions about Gizmo’s treatment and aftercare. The only problems we had was the referral information did not provide a price list for surgery, we knew he needed TPLO surgery but understand some people may not have a diagnosis before referral. We also had trouble getting through to Southfields on the phone when we arrived to collect Gizmo after his post operative X-ray but it’s not happened to us before and understand you are all extremely busy. We would recommend Southfield’s and would happily return if needed.