Spares Direct Avis 24

I order a part for a Fisher&Paykel dishwasher from the website. I payed the part. Then it arrive a mail that the part is no longer available for that price and they will refund the price.
If i like I shout buy the part again with the new price. The refund comes (positive). So i order the part with the new price on the 30 march.
On the 4 April comes a mail with "you order is shipped" cool.
23 April i ask where it is? The 24 April comes an email with stock problems and that Sparesdirect refunding the order.
So now i wait for the money....good i payed with paybal.
In the meantime i ordered the part on an other shop. From order to delivery 3 days....
Don´t order at Sparesdirect

I ordered a part that their web site said was in stock around lunchtime on a Monday. I soon got an email saying "processing order".
Thursday I chased and was told it had not been shipped yet but would be today. I asked for it to be shipped first class given their delay but they said that would cost me more. I declined to pay more.

Conclusion: if I wanted a spare quickly I would go elsewhere.

Ordered for few spares for Whirlpool fridge on 13th October, its 2nd of November today, no delivery has taken place till now. Pathetic service. No communication as such. Originally delivery had to take place in 3~5 days, believe they have gone to hibernation mode! complete rip-off. Stay away if you want the spares for sure in a timeframe.

I ordered a part from them using the serial number and they sent a different part which they claimed was a direct replacement (despite it clearly not being the same part). They then asked me to return the part at my own expense and claimed I'd sent it to an address which was a year out of date (I got the address from their website). Despite promising me they'd investigate, I never heard anything back. Here is our email exchange:

I'm never going to get a refund of the money I gave you for the wrong part you sent me (18.85) and my postage in sending it back to you (5.20) am I?

L


Date: Wed, 22 Oct 2014 16:36:16 +0100
Subject: Re: Enquiry L
From: salessparesdirect.com
To: l

Hello
I am still awaiting return of the part, and as soon as it is received, I will arrange the refund. Thank you for your patience.
Kind Regards
Spares Direct
On Wed, Oct 22, 2014 at 12:56 PM, l wrote:

Hi

Refund? (+5.40 postage obv)

Regards

L


From: l
To: salessparesdirect.com
Subject: RE: Enquiry L
Date: Wed, 8 Oct 2014 16:55:06 +0000

Hi

For your information, I ordered part 41017885 on friday from hooverspares. It arrived today and fitted perfectly so you have been mis-informed that 41024466 is a direct replacement. Just thought you'd like to know.

L


Date: Mon, 6 Oct 2014 08:49:20 +0100
Subject: Re: Enquiry L
From: salessparesdirect.com
To: l

Hello
Yes, that was changed more than a year ago - I wonder how you found an old page. However, we may be able to retrieve the part, or it may be returned to you. I will make enquiries.
Kind Regards
Spares Direct
On Sun, Oct 5, 2014 at 4:24 PM, l wrote:

Unfortunately I sent it to the address on the Delivery information page of your website (which I see you've now updated), as mentioned below.

L


Date: Fri, 3 Oct 2014 18:29:50 +0100
Subject: Re: Enquiry L
From: salessparesdirect.com
To: l

Hello
This is the address on our website:
[name of website]
Kind Regards
Spares Direct
On Fri, Oct 3, 2014 at 4:28 PM, l wrote:

Hi
I've sent the part back to the address from your website (The willows) - I used the box you sent and just went for bog standard 2nd class. The postage was £5.20, see attached.

[picture of receipt from Post office attached]


L


From: l
To: salessparesdirect.com
Subject: RE: Enquiry L
Date: Fri, 3 Oct 2014 13:33:38 +0000

Hi
Thanks again for the quick response, I do appreciate it - do I return the item to: "The Willows, Stockheld lane, Scholes Leeds LS154NG" as per your website?

Thanks
L


Date: Fri, 3 Oct 2014 14:04:39 +0100
Subject: Re: Enquiry L
From: salessparesdirect.com
To: l

Hello
I am sorry to hear the item is not suitable. You are welcome to return it for a refund. Meanwhile, I will investigate the problem, as I understood this item was a direct replacement.
Kind Regards
Spares Direct
On Fri, Oct 3, 2014 at 1:28 PM, l wrote:

Further to our email correspondence yesterday, here is a picture of the worn part (41017885)

[picture]
As you can see the teeth are worn but it clearly has a diameter of ~1.5cm.
Here is a picture of the part you sent me (41024466:

[picture]
Which clearly has a diameter of ~2cm.
I'm not a fan of hand-washing and would appreciate a speedy response, thanks.
L


From: l
To: salessparesdirect.com
Subject: RE: Enquiry L
Date: Thu, 2 Oct 2014 13:47:19 +0000

The outer diameter of the pulley is the same but the inner diameter (the hole with the teeth) is larger on the replacement part.

hooverspares.co.uk show the parts as different ... here and here. [links]
L


Date: Thu, 2 Oct 2014 14:27:12 +0100
Subject: Re: Enquiry L
From: salessparesdirect.com
To: l

Hello
Yes, it is a different part number, but it should be the same part - the number was changed at some point. The item should be suitable?
Kind Regards
Spares Direct
On Thu, Oct 2, 2014 at 1:43 PM, L wrote:

I received Order ID 2514 yesterday thanks, unfortunately it contained the wrong part - you sent me Part no. 41024466, when I'd ordered 41017885.

What is the best way to proceed?

Thanks