Spares Hut Avis 

I ordered a Dyson Hoover head 2 months ago. It never turned up. I contacted them multiple times to be advised its on its way and the case has been escalated. Multiple apologies but nothing ever came from them.
Asked for refund which never turned up either. I would not recommend buying from this company.

I ordered a Nest Thermostat on 19 October and got an email saying it shipped on 24 October with estimated delivery by the 27th but it is nowhere in sight! I have tried calling the phone number on the website which immediately disconnects, I have tried the chat feature on their website with no response and I have sent multiple emails in the past few days too with no response (their website says they'll get back to you by the next business day). The website states you'll be provided with a tracking number but this isn't true. I wish I'd come here first to read reviews and hope like others this is just a matter of waiting a few more days. Regardless the service is terrible so far. I'm hoping a bad review gets a response out of Spares Hut!

Update: The order never arrived and I had to make a claim through PayPal which the seller never responded to. Luckily PayPal refunded me. It’s hilarious that they responded to my review on here saying to email them. I emailed you plenty of times and got no response! And now they have requested more details about my order (9 March). Also a complete joke. Definitely avoid this company.

Please be very careful when using this company. Our order is now 4 weeks late and we have received only part of a hoover rather than a fully working device. The company has gone very quiet in responding to us and are not responding to PayPal either 😬

Hi. We purchased a Dyson V15 Absolute from Spares Hut through the exchange system for our old Dyson V8. I like others was a bit sceptical and a it's a to good to be true approach, but having read the reviews some good some bad we decided to go ahead. I can only say that I'm glad we did as on the 31st October a brand new Dyson V15 Absolute turned up and the exchange took place via DPD.
The new vac is like night and day to the old vac, the difference in power and technology is brilliant.
One slight grumble is the amount of time between replying to our emails / live chats, but all in all a fantastic price for the new vac and patience is a virtue.
I will have no hesitation in ordering other items from Spares Hut.
Update 9/11/23
For all the nay sayers out there , I have attached the photo of the actual Dyson V15 ABSOLUTE that we purchased on the exchange program at a brilliant price. Whilst Spares Hut are lacking in some departments i:e communication etc its unfair to call them scammers. The vacuum is absolutely brand new and was delivered by DPD who took the old V8 away. I don't take kindly to being accused of telling lies about my review, if a bad review is required I will say so and a good review if the product supplied is top notch.
Update 9/11/23
Unfortunately I can't attach the photo but trust me I have had a new V15 Absolute vac.

Placed my order yesterday. Item arrived today.
Can't ask for better than that.

My order was a bit of a mess as it seems the order got lost somehow, but it is fine this happens sometimes. Support was great after opening an investigation and giving me 2 options on Thursday evening for a replacement or a full refund. I opted for the replacement and the order was sent Friday morning at 9:15am, which was brilliant. I received the item today and I am really happy now!!
Absolute bargain and will be recommending SparesHut and happy to purchase again from here!

Absolutely shocking!!! Nest thermostat ordered 3 weeks ago to be delivered 3 days later still so sign of it- absolute scam avoid it!!!

Terrible. Paid £72 for a hoover head, should have been delivered on 23rd.. no update, no response, Cancel button not working. No idea what I need to do. I'm going to have to try recover the money from Paypal.

Could be scammers, not too sure.

SparesHut have finally acknowledged my previous reviews, seemingly worried about ‘tarnishing’ their reputation. Banning me from further purchases on their website is hardly a concern given their appalling customer service and mistruths.

I can categorically confirm no refund has ever been issued by SparesHut despite the returned items being confirmed as being delivered by Royal Mail. I doubt this will ever be received and I’d warn all potential consumers to beware when dealing with this outfit (just read the other reviews out there!)

What type of retailer doesn’t even let you speak to a customer services advisor to resolve these types of issue?!

They don’t answer the phone and emails.
It’s a scam

I generally like to leave positive reviews, unfortunately on this occasion I can't. Order a Dyson hoover head on the 11th of this month. I was given a delivery date of the 15th to the 18th which was no problem.The date came and went, I gave it a couple of days knowing what the post can be like before trying to make contact. Sent emails, no replys. Emailed through pay Pal, no reply.had to escalate with PayPal and as I write this PayPal have also received no communication so far. We are 11 days in currently and paypal will make their decision on the 30th so 19 days in total of my money being in this businesses account and no item and not one reply. That's my experience with spares hut so maybe just order direct from Dyson and pay the extra £15 which is what I will be doing in the future.

*Update My order eventually arrived on the 25th 2 weeks from ordering. I have closed the PayPal case, however the review stands as no contact was made with me at any point until this review was left. PayPal never received any communication from you either!

I am yet to receive my CCTV cameras after purchasing due to letter box scams happening frequently at my home. I have ordered a Swann CCTV set from this site and starting to feel I've been scammed here too!

Today was the last day of expected delivery date and still no dispatch confirmation or tracking details. Why do I feel the world is out to get me....

Still holding onto some hope that it'll be with me soon!

If I could give zero stars I would.
6 weeks and over 20 emails and a PayPal complaint lodged and a Dyson battery arrives to the wrong address - which luckily my postie caught. The battery is a non functional. They are shipping old parts for high cost. It lasted for a shorter time than my old battery.
These guys are a joke. DO NOT BUY FROM THEM. They trade as a company as HKN Ltd and seem to have multiple businesses. Beware!

Superb service!
Sorry it took so long to post my review
Adam

Dyson Exchange for V15. I was in the mindset of "too good to be true". I did get a little conecerned that my new dyson hadn't arrived. Looked back at some more reviews and most were to do with delayed delivery times. Waited, waited and waited some more. FINALLY arrived after a few weeks and, defo worth the wait!!! The driver was lovely, the dyson is brand new and boxed. There was a delay but, mine was fine to use so, it just took some patience. They did respond to emails and WhatsApp, again, it takes time. So glad I didn't ask for a refund, was very tempted! Lovely to deal with, very apologetic for the delay. I would use this company again and recommend to others.

Order was placed & sent email saying part is out for delivery but has not yet arrived. Ordinarily I would not be too concerned other than the phone number provided doesn’t ring out & so far no reply to my email has been made. Have tried the web chat & what’s app messenger also but to no avail.
Wondering if this is a genuine company at this moment- am reassured that other reviews on here state late delivery so I am happy to upgrade my review if I at least have some confirmation from the seller.

Ordered the hair screw tool for my cordless Dyson, it did eventually turn up, but delivery was delayed. The price was good compared to other websites, however the delivery is what let my experience down. Interestingly, the parcel was delivered by Royal Mail and said it was 48 hour tracked and the return address is in London, so I’m not sure why it took so long to arrive. The part seems genuine, it works and that’s the main thing. The customer support were pleasant and did suggest a partial refund for the delay, but I’ve not heard anything further about this.

*Updated 24 November 2023
Order still not received. And no response to email sent on 15 November. Terrible company - STRONGLY NOT RECOMMENDED
==========

*Updated 26 October 2023
Honestly trying to repudiate incompetency and a terrible customer experience does not cut it! I have provided you with the order details through Trust Pilot.

As of today, the order of 14 Sept is still yet to be delivered. A request for a refund was met with "I'm sorry for any inconvenience you've faced. I understand your request for a refund. Unfortunately, since your order is marked as fulfilled, I'm unable to cancel it at this stage. However, once you receive the item, you can return it to us, and upon receipt, we will process a refund for you. We will provide you with evidence of the refund process once it's initiated" on the 10th of October.
========

An item purchased on the 14th September, 4 days short of a full month is yet to be delivered. Initially there was no response from the company. There is now improvement in terms of responses which have been patronising but no confidence the item will ever be delivered. I will be requesting for a refund.