Spares Hut Avis 

Totally unprofessional company!
I ordered a new rotating brush head for my Dyson cordless as their website said that it was in stock.
An email from them stated that it'd be delivered by a particular date and I'm still waiting 2 weeks later.
7-8 emails later and I'm more exasperated and frustrated than ever. It's like AI is relying to me for the words they reply with are simply meaningless.
I have asked the following simple question 5 times ........
'when will I receive my order and if you can't be specific then I'd like a refund please'
Their reply each time is along the lines of 'we value your customer and your enquiry. We are working urgently with our shipping department on locating your order and expediting it........blah blah blah'

The truth of the matter is that they didn't have it in stock in the first place.
I'd have respect for them if they had simply stated something along the lines of 'we apologise to inform you that we mistakingly thought the item was in stock but alas it wasn't. It will be back in stock on (date) but if you'd prefer not to wait then we'll give you a full refund'

But sorry to say they don't have any integrity or professionalism.
I'll never be attempting to buy anything from them in the future

They're a total joke !

Terrible. They don't deserve one star.

Regardless of how many emails I send, they keep telling me 'it's in transit' providing no evidence the part has ever been shipped.

When I continue to ask for evidence it's been sent, they say they are 'coordinating with their shipping department to provide the necessary documentation to confirm it is indeed in transit', that's for the past 3 weeks.

I have asked for a refund numerous times and they refuse based on it being so called 'in transit'. Today we will be submitting a County Court Application.

Please avoid, you will waste your money and not have the security of a refund.

Response to reply: What a joke, you know who I am, still no filter, still no refund. For reference again the order number is ORDER #HUT3858, for a Dyson Filter. Just by saying my feedback is malicious, trying to make out to other prospective customers that my views are not connected to your business is not true. Taking peoples money, without having the stock to satisfy the order, then to also refuse a refund based on ‘it’s in transit’, is terrible business and ripping off the consumer. Luckily, sites where people are allowed to provide actual factual feedback is essential to ensure those businesses like yours that are bad, are shown as bad. Whilst others that look after their customers will flourish. Maybe BBC Rogue Traders might take a look…

Exactly the same issue as many others. The order was placed 3 weeks ago, they took the money and just said the order is 'fulfilled' but won't/can't give me a courier name or tracking number and are refusing to give me a refund. Have instructed my credit card company to recover the money.

UPDATE - PayPal has refunded me as they failed to respond to them about my order. This company is not ok. Please avoid.

FURTHER UPDATE! - further proof that this company is a joke with the comment under this review. The only thing malicious is the experience dealing with them. The order number for this review is #HUT3882 and #HUT3881. Here is also one of the many emails they sent saying the same thing over and over:

Hello,

I apologize for any inconvenience you've experienced with your recent orders, and I understand your concern regarding the tracking information and the refund for #HUT3881.

Regarding the tracking details, I will certainly look into this for you and provide you with the name of the courier and the tracking number as soon as possible. Our team is actively working on updating order statuses, and I'll ensure that you receive the information you need promptly. As for the refund for #HUT3881, I've submitted your request to our refund department, and we are currently processing it. I'll keep you informed about the progress of your refund and provide updates as soon as I have them.

We sincerely apologize for any delays and appreciate your patience and understanding. If you have any more questions or concerns, please feel free to reach out, and we'll do our best to assist you.

FINAL UPDATE!! - now they have contacted me (months later) saying I owe them money as I’ve had the product and been refunded incorrectly. Despite claiming in this review I’ve never ordered from them! Amazing.

Disappointed to be in the same boat as most of the bad reviews. No delivery, no response to email, WhatsApp or web message.

UPDATE: Finally heard back to say my item was on the way. I asked for a tracking id only to then be told my item was being dealt with. Scarily similar to so many of the bad reviews and I put it down to a 25% voucher I was able to apply to my order.

No confidence I’ll ever get my order and they’ll be able to cancel and refund this saving themselves the discount. At some point, there needs to be more punishment for companies who act in this way.

Order was HUT3948 just to assuage concerns my review was not real. I’m updating this on Feb 6th because I’ve just had an email chasing payment of the invoice or returning the item I never received. Still no tracking number and still shows as “Shipped”. Ridiculous company

Had to wait a little longer than expected, but have taken delivery of a V15 Dyson today. Absolutely thrilled.

Amazing deal.

Very bizarre company. And it looks like my experience is not one off.

Order a dyson motorhead. No delivery 2 weeks after order. Contacted them via email and chat both said it's being delivered, but it wasn't. Asked both to provide tracking number, both refused. After 10 days of chasing, one agent offered me a 20 gift voucher the other one said they are reordering but again no tracki g number.

Shipment showed up a few days later but it was sent directly from Dyson?????

The £20 gift card didn't work. As others mentioned it, the order got cancelled automatically. When contacted CS they said they can't reissue. Very messed up practices

Edit after reply from company: Complete nonsense. Ordered on 12.09, received the part 29.09. You also clearly didn't answer why the item was shipped by Dyson and not your company and also why the £20 "voucher" order got magically cancelled and voucher voided and refused to be reinstated by CS. Same experience as other ppl had here.

it was good because they guided me through ordering the part I need

Ordered a Dyson v11 body, it arrived a week later but the wrong body. I contacted them immediately and they agreed it was wrong and they would arrange for a return . Almost a month later and all I get is a reply saying they are dealing with it. Will not buy from here again and I wouldn’t recommend anyone else does. Customer service is atrocious and non existent. Buyer Beware!!!

12/01/24 UPDATE -
Despite responding to the accusations of placing a fake review, providing all my order details and waiting to them ' getting back to me' I have heard nothing more from these cowboys. No update on the cancelled compensation.

Scam artists.

My original review...

Wish I'd read reviews here earlier. Run away... Ordered a dyson battery and over a week later nothing. Two emails received limited and strangely worded responses. Battery finally arrived.

Final insult - offered a £20 discount of my next order. When I used it, nervously, my order was accepted then cancelled without explanation.

EDIT - After the response below my review : Order number was #HUT3866 Dyson Battery Here's the content of your first email Sent to me on 27/09/2023 from undefined contact 'at' spareshut.co.uk "I want to start by offering my sincere apologies for any frustration you've experienced.

I understand that the delay in your order has caused you to be frustrated, and I want to assure you that we are a legitimate company committed to providing a positive shopping experience. The delay in your order's delivery is due to a sudden increase in order volume and logistical challenges. Unfortunately, this has affected our usual delivery timelines, for which we sincerely apologize. Our team is actively working to resolve this situation and expedite the delivery process."

Your system allowed me to place an order using the compensation voucher code you gave me but was cancelled without explanation ass mentioned above.

Same as all the other bad reviews. No delivery. No response. Classic scam behaviour.

To top if off, the registered address on their website is a front.

63/66 Hatton Garden, Fifth Floor, Suite 23 is a 'location' offered by Mycoworks.

Quoting from Myco's website:

"Situated in London's 'Diamond District' this location is ideal for companies keen to impress clients and suppliers with a Central London Registered Office Address, Director Service Address or Virtual Business Address."

It goes on to say, "We don’t have any facilities at our Hatton Garden location. This prestigious mailing address is an unmanned post box."

I'm not sure how it can get more dodgy. If you want to know the actual address of this scam company, look up HKN ENTERPRISES LTD on Companies House.

UPDATE: this company is abusing customer rights (and so are Trustpilot) by falsely claiming this review pertains to another company. Apparently I have somehow reviewed the wrong company. PULL THE OTHER ONE

Cannot get an answer about my order. No response whatsoever. Very sceptical about this company. This is not a Scam review as suggested by another reviewer. Is it not surprising that Spares Hut only responds to positive feedback. And they also dont charge VAT. Must be a very small company not turning over £85000

I ordered a V15 under a trade-in scheme on 30/08/23 but still not yet received today (25/09/23). The seller repeatedly promised and apologised but did nothing to improve the situation. There is also a repeated failure to inform me on the procedures of product return after nearly a month's repeated urges. Very disappointed of its service and Spare Hut's reaction suggests to me that it is a scam site.

Purchased parts, they were quick to arrive although after purchasing there was no real confirmation that you had purchased anything. Parts arrived faulty. 4 emails sent, not a single response. Extremely poor non existent customer service

Bought a new dyson filter from this company. Asked for a review, really good. Good prices and easy to use their website.

Dreadful company. Obviously not UK based. The item I ordered took so long to be delivered I bought it from somewhere else. Got fed up with the fobbing off from their so called customer support. Lots of platitudes but couldn't tell me where my item was or when it might be delivered. It finally turned up, wrongly addressed, after 3 weeks. Now I am 2 weeks in to waiting for a refund for the returned item and again more platitudes from customer support but no actual refund. Do not buy from these people.
Update: Having read the reply from Spares Hut, it is obvious they didn't actually read my review. Yes the item was delivered - 3 weeks late and to the wrong address. I said that. I also said I had returned the item and was waiting for a refund - and, guess what, 5 weeks later, I'm still waiting.
I have heard all their excuses about 'technical issues' and have been assured that my refund is being processed. How hard is it to log into Paypal and make the refund?
I repeat, people, DO NOT BUY FROM THESE CON ARTISTS.

Superb
Will be using you again in the future

Thank you with my purchase.
It has now arrived

Great company with a range of spare parts. I would use them again for sure.

Have ordered a replacement Dyson part, have had to chase twice - only communication is via email or live chat (which isn't live) - was told it was arriving 2 weeks ago - no further communication - been over 4 weeks - will be processing a chargeback and sourcing part from elsewhere