Spares Hut Avis 

Final update

They contacted me and my filter has been delivered.
It took a while, but I received all my items and they are genuine Dyson spares, rather than produced by third parties, which means they work perfectly!

New update

They have been in touch again and are looking at why my filter hasn’t been delivered. I hipe this will be resolved soon.

Update:

Part of my order has arrived and it's as described. The communication is very slow and I am still waiting for the filter to arrive, though they emailed to say it had been sent

. The part I needed was out of Stock at Dyson, therefore waiting a couple of weeks for it didn't seem too much. However I expected the filter to be sent faster. I placed an order on 10 June and received an email on 19 June to say my order was "on the way", but though it mentioned a tracking number, there was no tracking number only an order number and no link on their website to access tracking information. I have tried to contact them on the phone, but the line goes dead after one ring.

Ordered part for my dyson, it has not arrived, company won't respond to emails and no answer to telephone very poor service.

Ordered a replacement Motörhead for my Dyson
Different item arrived according to description- used it as I was desperate to start using my hoover.
Broken within 5 months - tried contacting via phone and email and no response
Do not buy from this company!

After this review - spares hut contacted me and sent me a replacement Dyson Motörhead free of charge as within warranty.
Very grateful for this - but shouldn’t take a review like this to help fix the problem.
Many thanks all the same

Like the previous reviews. Paid for a part via PayPal and no item. Emailed several occasions requesting a refund, no response and no refund. I will give them 24 hours to respond or I’ll escalate to PayPal. Save yourself the waste of time involved chasing and avoid this company.

Fantastic service. I needed a washer pump to get my van back on the road. It was ordered on Sunday, confirmed on Monday (Bank Holiday) and delivered on Tuesday. You just can’t beat that plus it was a great price.

Avoid, avoid, avoid!! It’s been 3 weeks since I placed an order and haven’t received my goods, nor have I been able to receive a response from the company to get an update.

Update: After filing a complaint with PayPal the company refunded the money. However the fact that they would not respond to my queries directly is a red flag. The response below asking for more details of my order is nearly 2.5 months after my initial review.

Wrote about my order #HUT3180 three times, received an initial answer it is being looked at, then no response. Money has been quickly taken out of my Credit Card, but no update whatsoever and no response from their customer service... No wonder the prices are attractive if nothing gets sent, or no refund given.

Item never arrived. They don't answer phones and don't reply to emails. claim not raised with PayPal. Phone number company name is different to their company... Not a good sign

Company appears to be a scam please avoid.

update... company replied to my review saying they didn't recognise my details (which is course is just rubbish or dreadful record keeping on their part!). I provided the details to the company via trust pilot as requested (if you don't the review gets taken down) and surprisingly the shareshut team never replied... these type of replies from companies appear to be made to suggest the reviews aren't genuine

This place is I expect a scam, ordered in November. Didn't receive my order or tracking, I asked for tracking or some contact regarding my order.

They said it was dispatched and blamed the strikes at the time? No response when asked for tracking. I advised if I don't hear soon I would have to contact PayPal.

I made a dispute with PayPal after no response.

6 months later I receive an email demanding me to pay the outstanding amount as I recieved a refund from PayPal. They said my order was recieved, but again it was not and there is no tracking to confirm this.

Do yourself a favour if you read the reviews... don't buy from here. It's a scam...

Also they have a Gmail email address under their email to use for contact? So this is very suspicious. Why would a company with their own domain email also use a Gmail email for contact.

*Update* I have contacted you several times with no response but received another email from you demanding money when you have ignored my email. This is harassment at this point. I HAVE NOT RECEIVED THIS ITEM

good to deal with and parts fitted well could not tell difference from dealer part friendly to

There is no way of contacting this company. No one answers the phone, waited for 1 hour. Emails go unread even when they ask you for information. Live chat is just a bot that tells you to email them to the email address they don't check. Really poor.

No tracking received but order has arrived. Haven’t yet fitted it I shall update this to 4 star when I have 🌟

Be warned this company do not respond to their customers.
I posted about the terrible service back in February - they did not respond to my repeated emails asking for a refund after they sent me the wrong product. They did however challenge the legitimacy of my Trustpilot review when I posted it but they didn't refund me despite saying they would.
Since then I have been repeatedly emailing for another two and a half months and again they have not responded nor have they paid the refund. If they won't reply to email or phone - what can a customer do to get their money back?

In the process of returning the wrong part that was delivered

Review will be updated when the correct one is here

Ordered drag links for my astra from ebay, on bank holiday Monday and delivered the next day, absolutely brilliant service and the parts fitted perfectly order 04-10010-43129
Well done Spares Hut

Ordered a replacement motorised head for our Dyson V8 Animal on 23 April 2023.
Estimated delivery was given as 2 to 7 days after order confirmation (on 25 April) - chased thru a PayPal case on 5 May and received Royal Mail tracking number. Tracking revealed that the part had been received by Royal Mail on the evening of 4 May.
Very happy to have received the brand new genuine part on morning of 6 May - albeit 4 days beyond the initial estimated delivery window.
As the Dyson site indicated this part to be out of stock on the day that I placed my order with Spares Hut; it is now understandable that a slight delay should have been anticipated; since it is now clear that stock may be held by the original manufacturer, and not by Spares Hut themselves necessarily.

Must say their communication is not great but the deal we got on a new Dyson v15 was unbelievable. Couldn't be happier with my purchase.

Very nice people, very understanding - just be patient with emails.

Good site for parts and components for dyson and Vax hoovers

Trust all the other reviews. Ordered a part which never arrived despite dispatch notification and after 3 weeks I attempted to contact them. No reply . Attempted multiple times to subsequently contact via email but they remained unanswered. Forced to cancel and claim back money through paypal. Then 2 months later received part which had been posted 2 months after cancelling and receiving my refund. Then came an email stating that I had received the item but cancelled the payment and that the sun was outstanding. Promptly got them to send me a returns label and sent it back item. Don’t bother with this crowd. Not sure how they remain in business. More hassle than it’s worth.