Spares Hut Avis 

Don’t bother using this company.
I applied for the 10% discount which they offered but it wasn’t reflected on the payment.
This alerted me immediately.
Then I read the reviews!
I wrote and asked why the discount hadn’t been taken off the total.
And I received this message:
“If your computer literacy is not up to standard and you can't manage to apply a discount code properly, I suggest you stop shopping online.”
I cancelled the order and it took 2 weeks to refund my money.
DON’T USE THEM.

Ordered a Dyson head from this site in December 2022. The item was never delivered. Emailed without response and obtained a refund via paypal dispute process. Now they are emailing requesting payment saying the item had been delivered even though it never was. Do not use this site.

Paid and never received items so contacted PayPal for the refund.

Avoid at all cost.

They now have the audacity to email me about new products which I can't unsubscribe.

Would be a zero star if I could

An unfortunate circumstance had meant our hover head had stopped working. I phoned Dyson, who then directed me to spareshut for a cheaper head which I could afford as I am on maternity leave.
Unfortunately spareshut sent me the wrong part.

When sending emails to Spareshut, after a couple of days of waiting, they did suggest an alternative, however I just wanted a total refund. A refund and returns label was sent to myself.

Customers services are slow. Email is best way to contact, do not phone as you will be waiting long waits times on the phone!
An improvement would be a timing/ que number of knowledge of when the customer services will get back.

Absolutely brilliant! Top quality product at an amazing price. Excellent communication, you can tell it's a family firm that really cares about its customers and ensures their satisfaction. In business, reputation is everything, and Spares Hut knows this, I'm happy to recommend them and will definitely use them again, thank you for a great service, quick delivery and well packaged!

Order arrived today. Great service! 5 Star

I purchased and paid for an item which didn't arrive. I chased Spares Hut / Mark Ward several time, by email and phone, and never received a reply. Left relevant review about incident and received reply from Spares Hut saying that i should contact them so as to rectify, WHICH I DIDN AND STILL NO REPLY! THEIR MESSAGE IS AUTOMATED AND FAKE! Its the same message they send to all their bad reviewers! BE AWARE! THEY ARE CHEAP FOR A REASON AND SHOULD BE CHARGED WITH THEFT !

Ordered a Dyson motor head in December. Item arrived as promised. The part broke after 6 weeks use so contacted them for advice and they said they would send out a replacement. The replacement didn't arrive, emailed them multiple times, no answer. Sent another email a couple of weeks ago and they said they would send the replacement item. It did not arrive.
Their contact phone number is not for them they rarely reply to emails and won't send out replacement parts under warranty even though their website says 12 months warranty.
Avoid them, do not buy from this company, complete cowboys. I suspect the are selling counterfeit items.

I made an order on 26 February and received an email to say it had been dispatched on 2 March for arrival by 6 March. The part has still not arrived. When contacted, the company told me they did not use tracked delivery and would launch and inquiry and issue me a refund. This was a week ago and the refund has still not been received and the company has stopped replying to my emails. I would avoid this company at all costs and trust the negative reviews. I am just so disappointed I didn't follow the advice - if it seems to good to be true, it probably is.

Update: refund received 27 March 2023 (one month after purchase) after emailing on a near daily basis with no replies. I am glad I got my money back and have changed my review to 2 stars accordingly, but I still would not recommend using this company based on my experience of their customer service!

I found Spares Hut when looking for a new geniune battery for my Dyson V10 as Dyson were out of stock. Spares Hut were cheaper, but the online checkout wasn't available so I contacted them over email.

They replied within 24 hours with a 20% discount for inconvienience which was nice, and £20 cheaper than going to Dyson direct. The manual transaction was straight forward using PayPal.

I would have given a 5* but the item didn't arrive by the due date and I had to chase which was delivered by ParcelForce (tracked), but everything else was fine if you don't mind waiting a bit longer for the item compared to some of the bigger online stores we have become accustomed to.

I would use again for other Dyson parts.

Thanks

Extremely easy to order & order arrived promptly. I have used other companies such as espares before not an issue with their parts just the prices of them whereas spares hut have them offered at a cheaper more competitive rate. I know who I’m going to use again in the future, Jonathan.

I have received the wrong part
Order number mark James

I'm worried this company is a scam. I received an order acknowledgement and a delivery estimate. A couple of days later I received an email saying the item had been shipped. The website, however, still says they're getting it ready. It is now past the latest estimate and I still haven't received my part. I have emailed twice and phoned, leaving a message. I have just had a reply saying my order has been lost and will be resent. I will update my rating if and when I receive anything.

dyson is not picking up after about a month of using your part please exchange this asap

I need to talk to customer support
Toni

delivered via parcelforce left on my doorstep 4/5 could have been easily nicked