Best Cleaner in London Avis 

215
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

First time I went to this Irish center. The security guard were fantastic. Friendly, professional, full equipment. If I ever need a security firm I would hire these guys in a heartbeat.

Noté 3 sur 5 étoiles

If you book Yas-Mut cleaning service, make sure Yassin himself is the one who provides it. He sent a member of his team to my apartment, and the results are really not what I expected. I had very high... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We had recenly just moved in back to London and wanted to have our new home well cleaned and sanitised right before us to move in there. We needed to schedule everything from a distance as we were bas... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Sparkle Cleaning offered an amazing service. The cleaner arrived on time and did an incredible job at cleaning our kitchen/living room area, stairs and two bathrooms. Our house has never felt or looke... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Services à domicile

Informations provenant de diverses sources externes

With a wide range of services that suit your every need and requirement, our team has the know-how and expertise to get done what you need done. Let us know how we can help, and we guarantee your experience with our professionals is enjoyable and satisfactory. We love to hear from our customers, so feel free to contact us with your feedback.


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4,4

Excellent

TrustScore 4.5 sur 5

215 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,4

Tous les avis

(215)

11 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Brilliant job

Brilliant job. Hard working, thorough, excellent results. Will use again.

21 janvier 2020
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much.

Noté 5 sur 5 étoiles

Incredibly thorough

Yassin did the most thorough cleaning that our house has probably ever had! He's also prompt, efficient, and friendly. Highly recommend!

4 janvier 2020
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much.

Noté 2 sur 5 étoiles

Poor experience

Over a month ago, we ordered a cleaning from Yaz-Mut based on these reviews. We had it scheduled for 8am on a Saturday morning. By 9am the cleaner hadn't arrived, and I had left several voicemails for the office. When I was finally contacted at 10am, I was told that the cleaner had car issues, and they wanted me to give them a second chance. I did and that cleaner showed up 30 minutes late also... the follow-up cleaning was amazing, but come on...

I had scheduled another cleaning for 11am yesterday, a Sunday. By 11:30am it was the same story as last time -- no call, no answers, nothing. When I was finally called back an hour after the scheduled time, I was too frustrated to give them another chance. They asked again to give them a second (third?) chance, but I declined.

Overall, disappointed that they struggle to keep their commitments. The cleaning is great, but in my experience you cannot rely on them showing up on time, or even at all. And when they are late, they don't call and let you know, it's up to you to chase them.

9 décembre 2019
Avis spontané
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Réponse de Best Cleaner in London

In response to John Gilkey’s review we would like to apologise on behalf of Yas-Mut sparkle cleaning for not, being reliable as you stated in your review.

Sometimes it’s because of circumstances not that we do intentionally especially when you are coming from the first job.

The first time our cleaner who was coming from the first was 5 mins away to your house , when we called to let you know we were almost there (your property)you asked the cleaner not to come.

On Sunday 8/12/19 the cleaner was 7 mins away you still turned the cleaner back.
Being a Sunday trains are not running smoothly , and also Yas-Mut we give it all by making our customers happy and doing a quality job most of the time we give our coutomers extra time especially when the property is in a big mess in order-to keep our company standards hence running late for the next job.
We appreciate for your good review about how great our cleaning is.

Thanks very much for the feed back ,and this will help us to improve on our reliability .

We apologise for any inconvenience it may have coursed.

Noté 5 sur 5 étoiles

The best cleaner we ever had!

The best cleaner we ever had!

They did an amazing job! Thank you for the perfect service.

6 décembre 2019
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much.

Noté 5 sur 5 étoiles

Best ever! Highly recommended!

We got Yas-Mut cleaning service for the new flat we were going to move. Although we agreed on only cleaning carpets and disinfection of two bathrooms, when Yassin arrived we had a look at the flat together. He is very professional, trustworthy and transparent. He definitely respects what he is doing and is very helpful to the customer. I kindly asked for cleaning of some walls with a lot of stains which we couldn’t reach. During the time they spent in the flat, they did an amazing job; further cleaning of several places they’ve seen dirty. Flat was literally shining at the end. They worked really quickly and neatly. It’s not easy to find such companies that are committed to deliver what’s agreed. I definitely recommend Yas-Mut to everyone! And for sure, after we move, we will continue to get their service!

5 décembre 2019
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much.

Noté 5 sur 5 étoiles

The best cleaner we've had

The best cleaner we've had - always leaves the place absolutely spotless! Recommended!

3 décembre 2019
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much.

Noté 3 sur 5 étoiles

Disappointed

If you book Yas-Mut cleaning service, make sure Yassin himself is the one who provides it. He sent a member of his team to my apartment, and the results are really not what I expected. I had very high expectations after the reviews I had seen, and then I realised my disappointment is probably due to the fact that he didn't do the cleaning himself. Piece of advice: don't book unless Yassin is available.

22 novembre 2019
Avis spontané
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Réponse de Best Cleaner in London

Thank you for your feedback...I spoke to the cleaner who advised that the house was in a very bad state and required more than 3hours and a deep cleaning service..we are sorry you were not happy with the service...we will be offering further training to the cleaner who attended

Noté 5 sur 5 étoiles

Great service

Great service! We couldn't be happier with our sparkling flat. Should have book them long time ago as the reviews do indeed reflect the quality of the great service they provide. They've made a regular customer out of us for sure

21 novembre 2019
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Réponse de Best Cleaner in London

Thank you very much

Noté 5 sur 5 étoiles

Excellent service! Definitely worth it.

I scheduled the service after reading multiple reviews and I was thoroughly satisfied. The original cleaner was sick and the owner himself called and ended up coming with another cleaner within the hour of the original service.

The entire apartment is very clean got rid of tough grease stains as well as limescale buildup.

I already scheduled my next service.

7 novembre 2019
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Réponse de Best Cleaner in London

Thank you very much.

Noté 5 sur 5 étoiles

My flat is literally sparkling

My flat is literally sparkling - And more than when we moved into the place. Yassin was brilliant - more so considering the constraints of my tools available for him to work with. This was his first time cleaning our flat, so he didn’t know what he was walking into, and he had done a very thorough job. I have changed services of multiple cleaners and am so glad to have found Yas-Mut - finally I’m sticking with their services.

14 octobre 2019
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Thank you very much.

Noté 5 sur 5 étoiles

My flat is now sparkling

My flat is now sparkling. Amazing clean and service. I would definitely recommend them and will not be returning to my previous cleaners.

16 septembre 2019
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Réponse de Best Cleaner in London

Thank you very much

Noté 5 sur 5 étoiles

Excellent service and flexibility, as always

This is the 3rd time we have booked a cleaning with Yas-Mut and we are still as enthusiastic as the 1st time.
We booked at the last minute and Yassin went out of his way to ensure our flat got cleaned.
As usual, the work is high quality and the flat is spotless!
We HIGHLY recommend Yas-Mut - a 5 stars experience all around.

15 septembre 2019
Avis spontané
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Réponse de Best Cleaner in London

Thank you very much

Noté 5 sur 5 étoiles

Believe me this is the best cleaning…

Believe me this is the best cleaning service in terms of perfection, quality of work, customer satisfaction, entertaining last minute appointments.

I had to mention this, I initially scheduled Miss maid cleaning service for my apartment on 31st August but their system auto-cancelled my appointment for not providing card pre authorization details which I felt not the safest way of doing the payment. So asked for payment link which they didnt provide but sent me cancellation email on 30th August. I understand they have a process but why dont they give a call to the customer before canceling the appointment. They cannot expect customer to keep checking emails when the relocation is happening.. Due to which I was left no choice due to time constraints and then started enquiring every other cleaning companies but couldnt find any slot for the next day.

After researching a lot, I found Yas Mut services and almost every review was satisfying. So I called them, got hold of Yassin who was extremely helpful and flexible to accommodate a last minute appointment at late in the night(9 pm). I had only 1 day to complete end of tenancy cleaning for my apartment. Yassin assured me that the job will be done 100% which gave more confidence on them. Believe me guys, Yas Mut arrived the next morning 7 am on time with their team and did a excellent job. I was totally satisfied with their service.

Dont hesitate to go for Yas Mut. They are the best in town as per my experience. Keep it up team !!

31 août 2019
Avis spontané
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Thank you very much

Noté 5 sur 5 étoiles

Excellent service!

Excellent service, professional, very hard working, friendly, did a great job, and determinedly so. Can wholeheartedly recommend them.

24 août 2019
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Thank you very much

Noté 5 sur 5 étoiles

They have good ratings for a reason!

There is a reason why these guys are so highly rated!

Yassin and his team simply went above and beyond to ensure the end of tenancy cleaning for our 5 bedroom flat was spot on.

Sharing with students they had a big task on their hands and they left the place immaculate.

Yassin’s personal commitment to clean meant he was there in the morning and didn’t leave until the evening.

I’m screaming their praises to anyone who will listen and honestly I would of been happy to pay a couple hundred more for their services (which are ridiculously good value for money). So much so that both me and my other flat mate tipped!

21 août 2019
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Réponse de Best Cleaner in London

Thank you very much

Noté 5 sur 5 étoiles

Cleaner than when I moved in!!

Yassin was brilliant!! Absolutely brilliant! I can’t rate the service or the attention to detail highly enough. As cliche as it sounds Yassin takes pride in his work and always asked if there was anything else he could do to the point where my balcony has never looked cleaner. My flat is cleaner than the day I moved in!

This was my first time with Yassin and without a doubt I’ve found myself a reliable, friendly and high quality cleaning service. I shan’t be using anyone else and I would highly highly recommend using them if you haven’t done so already.

Shailan

10 août 2019
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Thank you very much

Noté 1 sur 5 étoiles

Left stains on ceiling, Bad behavior

EDITED: My first review indicated that they were good cleaners but they left a huge stain at my ceiling. Thats not good cleaning. Thats why I'm taking back another star. Yassin made a huge stain on the ceiling in the bathroom. When I asked to him if it was done by him, he was 100% sure that he didn’t do it. I know for a fact that that stain wasn’t there before because I take a shower everyday and see that ceiling. When trying to explain these over the phone, he didn’t listen to me and shut me up while I was speaking as if I must listen to him and not give any answers. Trying to be smart and not taking responsibility for those actions are not something that I tolerate when doing business. His arrogance made this a terrible experience. I will never use them again.

4 août 2019
Avis spontané
Noté 5 sur 5 étoiles

Great Service!

Yassin was really helpful and accomodated the cleaning appointment and did a great job. Thank you again!!

4 août 2019
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Réponse de Best Cleaner in London

Thank you very much

Noté 5 sur 5 étoiles

First rate

Wonderful service! Yas and his team did a superb job for us and stayed much later than I expected to get everything finished. I cannot speak highly enough of this company and will certainly be using them again.

2 août 2019
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Réponse de Best Cleaner in London

Thank you very much

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