This company outshine others with customer service and quality product. Nothing is too much trouble, polite, friendly and professional to deal with. I have used them for a number of years and they ha... Voir plus
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I have brought 2 spa trays but they are christmas presents for friends, one has a spa pool and the other has a hot tub I like the sturdiness of the tray and unlike other products I looked at this tray... Voir plus
L'entreprise a répondu
We had purchased two products from Spa Store. The first was a filter that arrived first. This has made a massive difference to our spa's filtration and the second was a hard top spa cover, that was o... Voir plus
Delivery was fast and made within a few days of placing order. My address is rural and sometimes that can mean extended delivery times, so Spa Store definitely exceeded my expectations with their spee... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Spa Store New Zealand Limited has been in the Spa Business for over 10 years and as such, we have the experience and expertise to assist you with your spa parts, spa covers and spa chemical needs. You can relax, our Spa parts, Spa Chemicals, Spa filters and Spa accessories are amongst the highest quality available in New Zealand. We offer free shipping all over New Zealand on orders over $175+* (exclusions apply) and an easy, no hassle return policy.
Coordonnées de contact
97 Great South Road, Greenlane, 1051, Auckland, Nouvelle-Zélande
- 0800-772786
- info@spastore.co.nz
- spastore.co.nz
4,7
Excellent
3 k avis
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Speed of delivery
19 décembre 2022
Hassle free shopping.
I have been ordering from the spa store for several years and never had a problem. They remember all of my details and provide a quick delivery service. The occasional sale prices are a bonus, too!
12 décembre 2022
Speedy delivery great product
19 décembre 2022
The arrival of the swim spa
The arrival of the swim spa. The delivery, having it filled on the spot and having someone give us a lesson on use was fantastic. Slight downer not having the heat pump arrive at the same time, especially for the first heating and getting to correct temperature, our power bill felt it. Once heat pump arrived power bill went shooting down and 100% happy with it all. My only concern I feel, is that the instructions on use are not comprehensive enough, especially around the control & use of jets.
12 juin 2022
I did not buy anything
30 décembre 2022
Réponse de SpaStore.co.nz
Hi Bruce,
Thank you for reaching out. We apologize for any confusion. We appreciate your interest in our products, and we would be happy to assist you with any questions or concerns you may have, even if you haven't made a purchase with us.
If you have any inquiries about our products, services, or any other information you need, please feel free to ask. We're here to help.
Thank you for considering us, and if there's anything else we can do for you, please let us know.
Best regards
Price and quick delivery . Having the products in stock and not waiting for your items.
Price and not having to wait for your items.
28 décembre 2022
Quick, friendly and efficient
Quick, friendly and efficient service. They were so helpful and got me sorted in no time. Would highly recommend you to everyone!
19 décembre 2022
The person knew what I needed and…
The person knew what I needed and helped me through the order.
19 décembre 2022
Great shopping experience
Very easy to find and purchase online products. Fast and efficient processing and delivery with updates sent every step of the way.
31 octobre 2022
great service -fast delivery
18 décembre 2022
Quick delivery and great quality items
Quick delivery and great quality items. Thanks
30 novembre 2022
Good price and fast shipping
Great prices. Fast shipping. Only downside was not able to reach anyone on phone to ask a question.
28 novembre 2022
I bought some simple silver because it…
I bought some simple silver because it was at a reduced price. Unfortunately instead of giving me the reduced price I needed to enter a code which I didn't read in the advertising part. I paid normal price. I understand it was my fault but the process was also not as clear as it could be.
4 octobre 2022
Réponse de SpaStore.co.nz
Dear Dennis,
Thank you for sharing your feedback with us. We apologize for any confusion you experienced during the purchasing process.
We understand that the requirement to enter a code for the reduced price was not clearly communicated in the advertising, and we apologize for any inconvenience this may have caused. We appreciate your understanding that it was ultimately your responsibility to read the details carefully, but we acknowledge that we could have made the process clearer.
We appreciate your feedback, as it helps us identify areas for improvement. We will review our processes to ensure that such situations are more transparent in the future.
If there's anything else we can assist you with or if you have any further questions, please don't hesitate to let us know. We value your satisfaction and want to ensure that you have a positive experience with us.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards
Fantastic product and great service…
Fantastic product and great service arrived in great shape and time.
Will purchase this again when on sale
4 décembre 2022
Service was great received heater…
Service was great received heater within a week of ordering it promptly fitted it and it worked perfectly well
17 novembre 2022
Re-ordering filter it was not obvious…
Re-ordering filter it was not obvious there was a scew thread filter and a caml;ock filter for my Vortex spa and it has taken too long to sort
13 novembre 2022
Great Customer service and satisfaction.
17 novembre 2022
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