Spectra Drive  Avis 

First rate service from start to finish. Good communication with me throughout, especially Kieran and Chenise. Thank you for all your help

Spoke with Spectra Drive shortly after my road accident (car written off ). As a non fault driver , it was a bit daunting and stressful. From the very start, Spectra told me of what they would do , ensuring me that I was in safe hands . Despite some doubts, I’m relieved to say that they did indeed deliver on their early pledges. The whole saga took just under a month to conclude . During that time, both Tom and Kieran played a major role in keeping me informed and reassured. Calls and emails were responded to quickly and efficiently, car hire delivered and collected hassle free. All in all , I’m extremely satisfied with service that Spectra provided.

My experience with Spectra Drive has been nothing short of a nightmare. Their customer service is shockingly poor, filled with rude staff who constantly lied to me, promising to call back but never did. The worst part was being blackmailed to pay £300 for accidental windscreen damage on a hire car. They told me they'd only drop the charge if I took down my original negative review!

On top of that, they kept possession of my car against my will, despite the fact that the third-party insurance had already taken over my claim. To make matters worse, they threatened to sell my car if the third-party insurance didn’t pay them.

This company is deceitful, unprofessional, and unethical. Do not trust or use Spectra Drive! Save yourself the stress and go elsewhere!

EDIT (27.09.24) Responding to their reply:
Thank you for your reply, but I must clarify that the accusations I've made are not baseless. I have provided evidence to Trustpilot, who reviewed the situation and agreed that there was an element of blackmail involved. It's important for other customers to know the full picture, and I stand by my statement that my experience with Spectra Drive was far from satisfactory.

It is not appropriate to advise customers to focus solely on positive reviews and disregard negative ones. Transparency is crucial, and it's misleading to suggest that customers ignore legitimate concerns raised by others. Spectra Drive needs to accept both positive and negative feedback in order to improve its services, rather than dismissing genuine complaints.

As I mentioned before, and I'll reiterate: DO NOT GO WITH SPECTRA

EDIT (28.09.24) Responding to their reply:

Dear Spectra Drive,

Once again, you've shown your tendency to twist the narrative and shift blame onto the customer. I simply wanted my claim sorted out, not to be spoken to rudely by your staff, or to have you contact the wrong insurance company regarding my claim. The situation was further escalated by your employee, Liam, who called to inform me that my car would be sold if Direct Commercial Insurance, the third-party insurer, did not pay you. Why would I fabricate such details?

My review was intended to warn others so that they don’t have to endure the same frustrating experience. While you did provide a courtesy car promptly after the accident, everything that followed has been nothing short of a nightmare. Your claim that I’m a troublesome customer is just another attempt to discredit my legitimate concerns.

It's clear from the way you've responded that you're more interested in defending your reputation than in resolving issues. It's unfortunate that you feel the need to dismiss genuine feedback and accuse your customers of being dishonest.

I will not continue to engage in back-and-forth exchanges with Spectra. It is regrettable that matters have escalated to this point. However, I strongly recommend that customers also consult reviews on other platforms.

We have confident in this company. Two individuals made a difference. Tom Martin and Kieron Farrow consistently gave reassurance at a very anxious and stressful month following a no fault collision. They were responsive and empathetic throughout. Thank you
One area of improvement is to encourage claims department to respond to emails in a timely way.

I had a no fault accident, I recieved a curtesy car the same day from spectra.
I have never had a accident and was panicking.
I spoke to Tom from spectra on several occasions and he talked me through the whole process.
Maxine went above and beyond, I must have rung her twenty times plus as I didn't really understand the process although she told me several times.
Maxine is a credit to spectra drive going above and beyond everyday.

Superb customer service from everyone involved even down to the man who delivered our courtesy car !! Kieran and Becki were excellent in the office. Thanks again

I was dubious at first, but Spectra have been very good with providing a replacement vehicle and keeping me informed as to what was happening with the process. Not finished with it yet so we will see how it finish’s.

Provided me with a hire car within an hour and got me a fantastic payout for my car.

Very helpful and knowledgeable staff. Got a replacement vehicle next day and regular updates all through the process.

Do not touch with a barge pole our vehicle was damaged while in their possession and are ignoring our requests to repair this damage, never return our phone calls had our vehicle since 12th April 2024 total of 115 days small claims here we come

Say what they do , kind , very polite and helpful on the phone , fantastic support with the curtesy car , very organised

My mini had a small bump on the bumper.
They got my car 1st May 2024 after lots of emails & calls to the none helpful rude staff the basically sold my car for scrap 20th June.
On the 24th June i was emailed to say they are still chasing information about my car ( they had already sold with out my consent).
Now they want the hire car back but I do not have my car or the money.
PLEASE AVOID THIS COMPANY.
This is still on going & the staff tell you the wrong information.
I went away on holiday & was told they would sort my car while away.
It was my pride & joy soft top mini like new & the sold it 1 month ago without my consent.

Early days of my claim handling by Spectra. Was told I’d get a hire car but after not hearing when, I called them. On its way today! Great. Decent enough car but delivered with a key needing a new battery and a bone dry windscreen wash - minor niggles.
My damaged car was towed away under police arrangement and on calling the recovery co today to clear it out I was surprised to find it had already been collected for salvage by Copart under Spectra’s instructions without my knowledge. I’d not been allowed back in it at the accident scene so the fire crew and police cleared the obvious - credit cards, cash, bag before it left.
I called Spectra to find out where my car and possessions were and was told it was my responsibility to make sure I’d removed all my things. The accident was 7 days ago. I suffered personal injury. Spectra got the the car removed 5 days after the crash and that included a weekend. They haven’t told me where it is but told me I wouldn’t be allowed on site anyway.
They will post my things to me apparently.
I don’t think there’s anything of great value but can’t recall everything so have had to say ‘send the lot’ to ensure anything sentimental (or for privacy reasons) gets returned. Spoke with an extremely unhelpful, flippant and rude ‘manager’. When I told him I wanted to speak to someone more senior and not him any more he said ‘I’ll do it for you. Goodbye!’
I’ve since found out it is a statutory right to have 3 months to collect personal possessions under these circumstances yet nobody will take responsibility for not ensuring the safekeeping of mine.
Within minutes of raising a complaint and speaking with someone a bit more helpful I was sent the engineers report. Haven’t gone through that thoroughly yet but already seen it says ‘not known if airbags deployed’. Their report clearly shows blown airbags and a great big yellow sticker stating ‘danger airbags deployed’.
Can’t say any of this has given me confidence in how things will go from now. Here’s hoping they improve …..

Great service provider. Fast and efficient.

Had a non fault claim and spectra were very helpful fully explained everything to me and made the process very simple, got a hire vehicle the same day of the accident and all the staff were very helpful and efficient in giving me regular updates, would highly recommend

The process as a whole took a very long time. But that was at no fault to spectra drive.
They were very helpful and kept me up to date with what was happening.
Madison especially was brilliant. She went above and beyond to get me information and to push the claim through when I was getting frustrated. She was patient and understanding

An excellent claims/accident management company which does, very well, exactly what it says on the tin!

Highly effective and responsive with great professionalism.

They have provided me with a thoroughly hassle free service and I say that as a former insurance broker.

5 stars. Keep up the good work, guys!

Friendly and efficient service. Regularly updated with progress

Hire car taken before funds given by the third party, so being a single female my livestock were 7 miles from my home had to sleep rough to protect my livestock this insurance company has no idea, luckily I have friends to protect me, my advice is DO Not Trust them !!!!! EVER !!+

A very professional company