My new puppy messed up my balcony with lots of poop and the cleaning team did a good job of cleaning it all. However, I didn’t really see the attention to detail in cleaning other parts of the house a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The deep cleaning team had a daunting task, to dust 4000 books and their shelves, then clean the T2. They were very friendly and explained everything well. We would give 5 stars, but noticed afterward... Voir plus
L'entreprise a répondu
Hi there! It's going to be an honest positive review since I have absolutely no complaints: 1. The cleaners arrived on time, even earlier a bit which is a rare approach these days; 2. I had a few... Voir plus
L'entreprise a répondu
I got my apartment deep cleaned after I just moved in. Initially, it was dirty and unlivable. However, now the apartment is clean and I'm very satisfied. The cleaning professional was very friend... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service de ménage
- aussi dans
- Entreprise de nettoyage de vitres
- Service de ménage à domicile
- Service de ménage professionnel
Écrit par l'entreprise
Book online a background-checked, professional cleaner for your home or office in Portugal within 60 seconds. Thousands of happy customers since 2016. 100% Satisfaction Guarantee. SPIC AND SPAN. Home & Office Cleaning is an online marketplace matching private and commercial customers with experienced cleaners in Germany, France, Poland, Portugal Luxembourg, Austria, and Sweden.
Coordonnées de contact
Sepapaja 6, 15551, Tallinn, Estonie
- +351 308 804 123
- info@spicandspan.pt
- spicandspan.pt
4,4
Excellent
246 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your wonderful feedback! We’re thrilled to hear that you were happy with the service and that the team exceeded your expectations. We truly appreciate your kind words and look forward to serving you again!
Overpriced and Poor Quality Service
I booked a deep cleaning service and unfortunately had a very disappointing experience in Portugal.
First, I waited over an hour past the scheduled arrival time before anyone showed up. When the cleaners finally arrived, the quality of the work did not meet my expectations for a deep clean. Several areas appeared to have been cleaned superficially, and I found myself having to re-clean parts of the home afterward.
What was particularly surprising was that the cleaners asked to borrow my own cleaning tools and supplies to complete the job. For a professional cleaning service, I expected the team to arrive fully equipped especially after being charged for cleaning equipment (which is another ridiculous charge).
Considering the late arrival, the quality of the cleaning, and the overall experience, I found the service to be overpriced and not worth the cost. I would not book this service again and cannot recommend it based on my experience.
I found a local cleaning service who came prepared with their own equipment, did a wonderful job and charged half the price.
9 mai 2026
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for sharing your feedback, and we are very sorry to hear about your experience.
We take these concerns seriously and would like to investigate this further with our service provider. However, we were unable to locate a corresponding booking under the name provided in your review.
Could you please share the email address used for the booking or any booking reference number? This will help us identify the correct appointment and review what happened in detail.
We appreciate your time and look forward to resolving this matter.
Efficiency and thoroughness
The company is very responsive and helpful with making changes to your needs.
14 avril 2026
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you very much for your kind feedback. We’re glad to hear that you find our team responsive and helpful in adapting to your needs.
We truly appreciate your support and look forward to continuing to provide you with reliable service.
very good service
very good service. My wife was very impressed tbh. The cleaner did an amazing job. I will definitely be back
11 avril 2026
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that your wife was impressed and that the cleaner did an amazing job. We truly appreciate your support and look forward to welcoming you back again soon!
They were communicative
They were communicative, professional, and thorough. It was fantastic to come back to a deeply clean home with no hassle!
7 février 2026
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind feedback. We’re delighted to hear it!
We look forward to supporting you again in the future.
Best regards,
Great service
Great service! The team was friendly, on time, and did an excellent job. Everything was left clean and fresh. Highly recommend Spic and Span!
5 janvier 2026
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your wonderful feedback! :)
We look forward to assisting you again in the future.
Best regards,
A REALLY clean home!!
The two ladies who came to clean this last time were wonderful! The place was spotless...even the porch was cleaned, and we were so happy!
10 octobre 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your lovely feedback! We’re delighted to hear that the two cleaners did such a wonderful job and left your home spotless.
Your satisfaction means a lot to us :)
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your feedback! We are happy to hear you are satisfied with the service provided. :)
The cleaner was thorough and effective
The cleaner was thorough and effective. All was cleaned and presentable, including trash removal and balcony.
I only need to discuss a few ideas about where things go ( which cupboards or shelves to use) , as it took me a bit to find a few things I needed.
But overall it was great.
14 septembre 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your detailed feedback! We are glad to hear you are mostly satisfied with the service. Also, thank you for sharing the points to improve. The team can really use this feedback to improve and avoid this from happening in the future. We look forward to serving you again :)
The cleaner did a fantastic job
The cleaner did a fantastic job! One of my requests was to have her wash the windows, and she didn’t finish until they were spotlessly clean. She also took great care of the rest of my home. I hope I can request her for my next appointment!
15 août 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind feedback! We’re delighted to hear that the cleaner did a fantastic job and took such great care of your home.
We have informed the cleaner of your comment, and she will be assigned as your regular cleaner moving forward.
Decent
I was torn between 3 and 4 stars. Overall I'm satisfied, but I had a couple minor issues. I paid for a deep cleaning and got what I would consider a partial deep cleaning. The girl who deep cleaned the kitchen did an amazing job. The rest of the apartment was debatable whether it was considered a normal cleaning, much less a deep clean. Our apartment wasn't very dirty but they didn't dust the guest bedroom at all. The windows were only half cleaned on the inside and not well. I don't know if they do outside windows, but they weren't done. Some small things looked like they weren't moved and cleaned behind. I'm not sure what they do or don't do when it comes to that. But since it wasn't very dirty, just mostly dusty I wasn't going to make an issue of it. Just wanted to put that out there for those who have certain expectations. It's also possible that one of the 2 cleaners didn't do what the others normally do. Not sure I would hold it against the entire company.
However, the kitchen was my only real concern since the rest of the place was not very dirty and it was very clean. When they charged me for the full 4 hour estimated time and they left after 2 hours, the company corrected it and adjusted the bill. Excellent customer service.
The dust was easy for me to clean. The windows I give a pass on because while I specified having windows cleaned, I didn't specify the oven and she cleaned it spotless. So to me it evened.out.
I think I would use them again for regular monthly cleanings. A deep cleaning I would specify my expectations beforehand and get clarification on what they do and don't do. Hope this helps.
28 juillet 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for taking the time to share your detailed feedback — we truly appreciate it.
We’re glad to hear that you were satisfied overall and especially pleased with the kitchen cleaning and the way our customer service team handled the billing adjustment. At the same time, we take note of the areas where your expectations weren’t fully met, such as the guest bedroom dusting and the window cleaning. Your observations help us improve and ensure more consistent quality across all teams.
For deep cleanings, we always recommend sharing any specific priorities in advance, just as you mentioned — and we’re happy to clarify what is and isn’t included anytime.
We’re grateful for your constructive comments and your openness to using our service again. We’ll strive to make sure your next experience is 5-star worthy!
Great customer service!!!
I booked first cleaning service with them and even 2-3 hours before cleaning they helped me to change the time. The cleaners came on time and they did spot on cleaning. Now they are my regulars for sure! The customer service is super fast and efficient! Well done!!!
10 juillet 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you very much for your kind review!
We're glad you were happy with the cleaning and found our support helpful.
If you need anything, feel free to reach out.
Great Service
I really appreciated that Spic and Span was able to provide their services in a relatively short time. The cleaners arrived on time, were very thorough, and very pleasant to deal with.
27 juin 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your kind feedback! We’re delighted to hear you were happy with the team and service. We look forward to assisting you again in the future :)
Company you can't relay on at all
Advertising that you can book cleaning even in 2 hours in advance, but fail to fulfil request done in 3 DAYS in advance. Just a blocker for cleaning companies which fails to do simple things.
26 juin 2025
Avis spontané
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for the feedback.
We strive to offer as much flexibility as possible — including the option to book services up to two hours in advance — but there are times when unexpected situations, such as illness or personal emergencies among the team, may impact our ability to fulfill even earlier bookings.
Additionally, in some cases, service requests may be declined by our partner companies if they determine the job is not a good fit for their team.
We apologize for any inconvinience caused.
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you so much for your kind feedback!
We're delighted to hear you had a great experience :)
Looking forward to seeing you again soon!
Best regards,
Amazing service
Amazing service. My place needed a serious deep clean after not being here for 6 months. The ladies were super nice that came. My place looks wonderful. 10/10
12 mai 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind feedback! We hope to assist you again in the future! :)
The housekeepers did a fantastic job
The housekeepers did a fantastic job! We hired them for a deep cleaning of the apartment we just moved into, and they cleaned it very well. They were also very nice and respectful of our space.
27 avril 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for the wonderful feedback! We're thrilled to hear the team did such a great job and made you feel comfortable in your new home. We appreciate your trust and hope to assist you again soon!
The site was easy to use
The site was easy to use. The cleaner was great! So good to get an efficient deep clean.
26 avril 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you! We're glad you found the site easy to use and loved the deep clean. Hope to serve you again soon!
I sent various emails explaining that I…
I sent various emails explaining that I wanted someone to call me and nobody did
13 avril 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your message, and please accept our sincere apologies if you felt that your request was not properly addressed.
We understand your frustration and would like to clarify that we carefully reviewed our communication history and could not identify any issue on our side. Our phone lines are open and fully operational from 8:00 AM to 6:00 PM, and customers are always welcome to contact us directly during these hours.
According to our records, you requested a call on a Tuesday, and we attempted to reach out exactly as requested. Unfortunately, there was no response, which is why we followed up with emails to check if you still needed assistance.
Please understand that while we do our best to accommodate call requests, we are not able to predict the exact moments when a customer may or may not be available to answer. In urgent situations, the fastest and most effective way to get help is often to give us a direct call.
We remain at your service and are happy to assist further—just let us know what you need.
Regina was very thorough
Regina was very thorough. She took all the rugs off the floor & cleaned underneath. She did an excellent job all round
3 avril 2025
Réponse de SPIC AND SPAN. Home & Office Cleaning (Portugal)
Thank you for your kind words! We’re so glad to hear that Regina did such a thorough job — we’ll be sure to pass along your feedback to her.
We really appreciate you taking the time to share this and hope to assist you again soon!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.