Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered a spider that was shipped on monday and arrived, safe and sound, at my house in italy in less than 24 hours, excellent customer service

Noté 5 sur 5 étoiles

Ich habe ein Paar Vogelspinnen bestellt. Das Paket war bereits am nächsten Tag verschickt worden, aber FEDEX hatte drei Tage Verspätung . Trotzdem kamen die Spinnen lebend an und ich hatte umfassende... Voir plus

Noté 5 sur 5 étoiles

Meine neuen Zwerge sind warm und super Verpackt angekommen. Ich hatte erst Bedenken wegen der Temperaturen aber der Händler hat gut vorgesorgt und es kamen zwei sehr Fidele Spinnen bei Mir an. Auch di... Voir plus

Noté 5 sur 5 étoiles

Amazing experience with purchasing from here. Spiders arrived in 24hr from Poland to Ireland which I didint know was even possible. They arrived earlier than stated. all safe with a heat pack and were... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'articles pour animaux

Écrit par l'entreprise

SpidersWorld.eu – Your Trusted Source for Tarantulas and Exotic Invertebrates in the EU At SpidersWorld.eu, we specialize in the sale of exotic invertebrates, with a primary focus on tarantulas (Theraphosidae). Our extensive collection also includes true spiders (Araneomorphae), scorpions (Scorpiones), and centipedes (Scolopendra), making us a go-to destination for enthusiasts and collectors across Europe. We take great pride in offering healthy, legally sourced animals from trusted breeders and suppliers. Our priority is the well-being of the animals and the satisfaction of our customers. Each order is carefully packed to ensure the safety and comfort of the animals during transit, and we offer fast, secure courier shipping within the European Union, including a Live Arrival Guarantee. For wholesale customers and exotic pet shops outside the EU, we also provide international air cargo export of large orders to all continents. Our team ensures compliance with all legal and veterinary regulations to guarantee a smooth, professional, and safe delivery. With years of experience and a strong passion for arachnids and other invertebrates, we are committed to providing high-quality service and expert advice. Whether you’re a beginner looking for your first tarantula or an experienced collector searching for rare species, SpidersWorld.eu has something for everyone. Join thousands of satisfied customers who trust us for our reliability, professionalism, and dedication to the hobby. Discover the fascinating world of spiders and other exotic creatures—safely, legally, and with confidence.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

You can get scammed

1 month and 11 days since they "sent" a package. Package never arrived my country. Seller told me multiple times before sending, there would be no refund. Now i know why. Probably never sent a package..

10 décembre 2021
Avis spontané
Logo de spidersworld.eu

Réponse de spidersworld.eu

Dear Customer,

Your review is very disappointing and, frankly, unfair.

The package was sent, and you were provided with a valid tracking number, which confirmed that it reached Norway. According to the tracking information, the shipment was confiscated by Norwegian customs. This is something completely out of our control.

As the recipient, it was your responsibility to contact customs and provide any required documentation or clarification to release the package. Failure to do so led to the confiscation — not any action or inaction on our part.

We also clearly informed you before shipping that we do not offer refunds in cases where a package is blocked or seized by your country’s authorities.

It is completely inappropriate to suggest that we never sent your package, especially when you received the shipping confirmation and tracking number. We are transparent and honest in our operations, and such accusations are not only baseless but damaging.

We are sorry about the outcome, but please understand this is a matter between you and your country’s customs office — not a failure on our side.

Sincerely,
spidersworld.eu

Noté 1 sur 5 étoiles

Absolute stupidity

Absolute stupidity. Changed the website to GBP as it's available in various currencies, only to be told during checkout that the products can't be delivered by their available carriers and to amend the cart. I don't want to amend the cart, I want to order the items I've selected. It's not my problem you don't have association with any carriers yet still choose to advertise that you can provide the items to a country using the appropriate currency.

10 mai 2021
Avis spontané
Logo de spidersworld.eu

Réponse de spidersworld.eu

Dear Customer,

Thank you for your feedback. I understand your frustration, but please allow me to clarify a few important points.

Due to regulations introduced after Brexit, it is unfortunately no longer possible to ship live tarantulas to the UK via post or courier. This is not something we can override — it's a matter of international law and border restrictions regarding the transport of live animals.

The option to display prices in GBP is available for the convenience of many of our customers from various countries who do not use the euro or dollar in daily transactions. GBP is commonly used by our UK-based business clients, who continue to legally import tarantulas from us through authorized channels and use GBP for invoicing.

It’s unfortunate that due to a lack of awareness about post-Brexit import regulations, you’ve chosen to leave a negative review. We strive to be transparent and provide accurate information, and we’re always here to help explain or assist with any confusion.

Kind regards,
spidersworld.eu

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus