Splend Avis 332

Jeff V. Was very helpful and informative

Ray was helpful and his customer service is exceptional. David was also very helpful explaining the car.

Thank you so much.

Peter and Kristy

Through Simon's guidance and efforts, he helped me get approved into an EQB
Thank you Simon

Pasha Peyshevar did help me a lot to faster the process, and explained some tips as well. Thank you

Returned loan car as my original car was away getting fixed. Somebody had put minor scratches on car at rear. $100-200 paint job was the quote I got.
Splend demanded $1500 and said they had a quote for that. Which of course they did not actually have. They said if I did not pay the $1500 on the day then they would cancel the agreement. keep the $7000 or so I had already paid off the loan and also charge me another $3600 for goodness knows what. The original car had a huge hole in the floor which Splend had hidden from me. They have a 2% positive review rate on Product Review and a 1.1 overall star rating / 5.A terrible company and am suing them

Excellent customer service from the PASHA PEYSHEVER and nice explanation

Very good service from simon

Hi
This is review about warranty of car. My car have 7 years warranty and car battery have 2 years warranty and my car was making trouble bcz of battery and splend send me to kia and said to me it gonna change under warranty and i drop car to kia and after 2 days kia said to me car is under warranty but bcz of splend car and its used as a commercial vehicle its out of warranty and splend didn't support me at all in this case they said to me they gonna cover invoice and after they run up from there words i still have car with me as i paid alot already so i can't give car back but they didn't tell everything from starting as they claim car got 7 years warranty and they didn't tell that bcz of splend car warranty go down bcz car is used as commercial vehicle i lost alot with in that time . I have all proof for that and offcourse i will take legal actions also.
Thanks
Daljeet singh

Easy to deal with, we able to get me straight into a car with short notice

Dear Spend Customer Service Team

I am writing to express my appreciation for the excellent service I received today at your Moorooka branch located on Beaudesert Road.

Your staff member, Tristan, was courteous, efficient, and professional throughout the car rental process. He clearly explained the terms of the rental agreement and handled everything promptly, making the entire experience smooth and pleasant.

Tristan’s outstanding customer service is truly commendable and reflects well on your company. Please pass on my thanks and recognition to him.

Kind regards,
Hugo Ng

I had a very frustrating experience with Splend. Nowhere during the onboarding or rental process was it mentioned that I needed to book an appointment to return the car. When I arrived to return the vehicle, I was told I needed to wait—ended up waiting for over an hour.

For a company that promotes itself as a premium car provider, the service standards were far from premium. Clear communication and basic customer service are the least you’d expect, but unfortunately, Splend fell short. Definitely not the kind of experience I’d expect or recommend to others.

Did not pay car servicing charge on time which led me go back empty hand. Spend extra money in uber to go back home. How can they say their credit card is overlimit . Now i cannot do uber for 4 days as splend office is closed till sunday

Very professional company .. Smooth process especially Anish helped me out to rent to own plan.. definitely recommended..

I recently bought my brand new Hyundai Santa Fe from Splend, and I couldn’t be happier with the experience! Ray was super helpful throughout the whole process—great customer service and always quick to answer any questions I had.

It did take a little longer than I expected, but in the end, it was totally worth the wait. I’ve got the car I wanted, and everything was handled professionally. Thanks again to Ray and the team at Splend!

⸻

I had another great experience with Splend today. The service was excellent as always. I upgraded my car to a better model quickly and smoothly. Simon was especially helpful—he took care of my issue in no time and made sure I left as a happy customer.
A big thank you to the Splend team for their outstanding support!

Simon was very helpful to me this morning. He helped me with the onboarding process, explained everything in detail. There was a scratch on the car. He helped me clear that without any charge which is very much appreciated.
He also helped my wife get through the additional driver process with ease.
My experience today with Simon was simply awesome. He is a great ambassador of the Splend brand.

Anish provided very professional service during my car rental inquiry. He was extremely patient, had a great attitude, and answered many of my questions. He even recommended a car based on my personal situation. He truly deserves to be praised!