Spreetail Avis 

They should be investigated. Selling faulty merchandise on Amazon and then charging a 50% restocking fee after items get returned. Scam.

I had to give at least one star to even write in the box. I think that this company has l lot of issues and should not operate. Lack of customer service poor communication skills and zero empathy. Base on conversations I have recorded with them I will take action unless someone with authority responds to this review.

NEVER ORDER FROM THEM FOR POOL COST 80$ THEY WANT TO CHARGE 50$ RESTOCKING FEE, FOR POOL I DIDNT EVEN OPEN

I called this with my order number and receipt of the pool 1 purchased .It's missing a main t bracket. I'm locked out of the tiktok account account I purchased it with after switching phones so now they refuse to send missing part even with receipt name and address and email confirmation. Dont trust them

Absolutely awful company, avoid at all costs! I ordered item through B & Q so thought it would be safe! Feel really let down by B &Q, can’t believe they’re associated with this horrid company!!

I would not recommend buying from this seller. I purchased an item for a lake trip we ended up not taking, so the package was never opened, used, or even removed from the shipping packaging. It sat untouched by my front door for about two weeks, and I returned it exactly as it was delivered, within the return window provided.

Despite that, the seller charged me a $50 restocking fee and claimed the item was returned in a different condition, which is not true. When I contacted Amazon, they confirmed the return was completed within policy and that the restocking fee should not have been applied.

This turned into a huge waste of time and energy over an invalid fee for an item I never opened or used and returned on time. I would highly recommend NOT purchasing from them.

Absolutely horrible customer service, purchased a pool through Lowes from this retailer and they delivered to the wrong address and said there is nothing they can do, now I am out $700.

Horrendous!! Sadly this was the supplier through B&Q -- DHL lost the parcel .. which is not their fault .. but taking 3-4 working days to reply and then when I ask for a refund for the item that was lost .. only offering a replacement.. which I didn't want.. after asking again for a refund they didn't respond to 3 messages over the space of 7 days.. only responding after B&Q refunded my item and messaged them .. making them reply to me .. awful service .. will be thinking twice about using B&Q if they are using this supplier..

I bought a pool from them on tictok and I never received it they sent me 6 container with covers and I called no response for 24 hours already I've reported them to the better business Breau I told my bank about fraud they did on the package it has 2 different addresses for delivery

One star is generous. Or ordered a £149 garden box and while it arrived a day early it was a repackaged box from, I'm assuming, a return. It was poorly packaged, no plastic, broken styrofoam put into a box and wrapped with three nylon straps. They did not include the instructions or the hardware. They are polite and responsive with lots of "I appreciate your frustrations" "we are working to get this matter resolved" but no action. I'm still trying to get the package collected and refund issued, despite telling them when they can collect. They're ignoring my request for refund. UPDATE: After asking me for my preferred pick up date, which I had already done in prior messages, they wrote again to say that their only availability was 15th- 19th. I gave up and told them to collect on the 15th. The refund would only be issued once the product was back in their warehouse. I spent a week trying to get them to collect the item that was not a complete package in the first place and I still have to wait for a refund??? In the meantime, you'll notice that they responded to this review below. So, I followed up on Sunday 14th to their suggested contact info with my order number and my name and explained the whole situation. They wrote back a few hours later telling me that they're having problems locating my order. They requested that I provide my name and order number (I DID THAT IN MY PRIOR EMAIL) and my postal code. I provided all of that early Monday morning and in mid afternoon the order was picked up. They wrote again AFTER the item was collected with more problems finding my order and asked for more order numbers. AGAIN I wrote to say that the order was already collected and that they had no idea what was happening with my situation. Here's the kicker...They wrote AGAIN, early Tuesday morning telling me that I needed to contact a specialised support team so they can "expedite the review process"!!! What are they talking about???Now I'm waiting for my refund. This is one seriously incompetent business that should not be selling on Amazon or anywhere. It's astounding that they even exist.

I ordered a product from this company off of Amazon. The order never shipped. They said they had problems with the tracking number. They offered me a 47 dollar discount which I accepted. A week later, after still not receiving the product, I reached out again. They said they would I would have to wait a couple days for a response. They said if a refund is to be issued or if I refuse the order I have to pay $167. This makes absolutely no sense. Joshua Ketter is the CEO of this company, he should be ashamed of himself.

June, 2026: We bought a stroller through this third party Amazon seller. When we received it, we opened it, without removing anything from the carton, retaped it, and folllowed their instructions to return it. Shorty after they received it, we were provided a $165 refund, half of the $340 purchase price. The reason they provided was that it was used and not in sellable condition. If that is the case, thats the condition they sold it to us in, because we didn't unpack it. Multiple efforts to make our case with the company have resulted in the same automated message, denying our appeal. A google search reveals that this company has an established pattern of these practices. Run, don't walk away from doing business with these people

Ordered a Children’s garden slide from Amazon with 2-3 day delivery that worked as an Eid gift for my grandson. Message from Spreetail via Amazon was that it would be delivered 1 day late. On checking that day, the item had not been dispatched for delivery. Contacted Spreetail directly because Amazon refuse d all responsibility for the delays and they told me the parcel was missed by Evri. 2 days later, I had a reply from Spreetail saying my order would be delayed by a further 2 days and they offered me 10% for the inconvenience and disappointments. By this time, I had to buy a different present - an extra £50 of unplanned for purchases. My next message was that the slide wouldn’t be delivered for a further 7 days. After replying to that message, 1 day later I received an other message saying delivery was unknown. I then cancelled the order.

Spreetail along with their discount shipping partner, OnTrac, are an embarrassment to Amazon and a pain in the a** to their customers (me). Of the hundreds of Amazon deliveries shipped to me, only one delivery service delays the delivery (if they deliver at all) due to the need for address clarification: Not FedEx. Not UPS. Not Amazon. Only OnTrac will consistently pause delivery because they can’t locate the address (apparently their people don’t understand GoogleMaps…) I think I finally got Amazon to issue an order cancellation. In the meantime, Spreetail is holding my product and $$ hostage. FYI Spreetail “customer service” is offshore (Philippines) , so don’t count on help there. Lesson learned: Never buy from the Amazon seller, Spreetail.

Received a damaged a/c condenser, didn’t open the box for about five weeks. When I opened it…surprise! It looked like it had been pushed off the delivery truck. Guess who washed their hands of the problem - Spreetail! Buyer beware!

Edit - not only was the piece of junk beat up when I received it, now that I’ve completely unpacked the head, it’s missing parts! Not sure why I’m surprised. Thanks Spreetail!

Edit #2 - received the nonsense email from Spreetail customer service asking me to contact them (trying to make it look as if they care). Contacted them, received the same response as I did when Amazon was involved, basically sorry we can’t help you.

Absolutely useless!!!
They are listed as a "Verified Seller" on B&Q so thought they should be ok to buy from. Very wrong. The listing (for a child's slide) said next day delivery, which is "confirmed at checkout." This was the sole reason for buying it through B&Q, as the same item sold by Spreetail on Amazon said 4 days. By the end of the next day there was no update on the order and no item delivered, so I contacted them through B&Q to request a shipping tracking number. A day later I still hadn't heard anything so I escalated it with Paypal and B&Q. The next day (3 days after placing the order) I got notification from Evri that they were expecting my parcel. However, the tracking number supplied didn't work. The following day (so in line with the Amazon listing) the item was delivered, in a box that was heavily torn and damaged. Amazingly everything was still in there so I accepted the delivery. I never got any response or updates or feedback from Spreetail, or B&Q. After reading the other reviews (which I wish I had done before placing the order)I honestly think the only reason I got my item was because I raised a claim with Paypal and B&Q. I will definitely never buy anything through them again.

Avoid ordering from this company. Product was damaged and they charged me a restocking fee. I’m currently trying to get Amazon to refund the money directly

I bought a paddleboard from them, and it burst at the seam at the first use. The company did not issue a refund. They are a scam.

I placed an order that accidentally doubled one of my items. Unaware of the fact I received two of the same set of speakers. After installing everything and also having to return a set of 6x9 speakers that didn’t fit to a different retailer I started my return process. First seller accepted an open package with no issues or questions just what type of shipping return label. Spreetail on the other hand took me 2 days past return policy, which was 17 days.(15 day Policy) Messaging in an automated system that only responds once every 24hrs. Once notified they refused to accept an unopened item that was accidentally ordered twice. Poor poor services. Only 2 days past return policy that I started before the 15th day.

Where is my parcel? There’s no way of contacting you to find out where my parcel is. Have you lost it? What the hell is going on?