Spreetail Avis 

Did not deliver products on date promised. Paid extra for 2 day delivery as product was urgently needed. Seller said product on the way however. Fed ex said they NEVER even received product to be able to deliver them on promised date.

I had placed an order thru walmart for ice melt on Jan 21st - got and email verifying order and with a delivery date of 1/23 - as of 5 pm on 1/23 all it said was that shipping info was sent to FedEx.
Called Spreetail and after waiting 25 minutes to talk to someone they told me it would not arrive till 1/26 or later because of snow issues - funny that is why I ordered it in the first place.
She said that it wasn't my fault - what the hell does that mean? and told me to cancel the order - which if you deal with walmart customer service is not something i am looking forward to.

I ordered salt for this upcoming storm and was promised a delivery date of 1/22/26. Now it is saying it will be delivered on 1/27/26, after the storm. If you can't live up to the demands of your business, maybe you shouldn't have a business. I can not recommend this business and will not order from them again.

Ordered via Amazon for next day delivery. Almost immediately got a ‘sorry your shipment is delayed’ message. I told them to cancel as I needed it next day and they refused saying I could reject the delivery. Well given delivery guys just dump, photo and run I don’t see how I could reject anything. Over a week has passed and still no deliver or refund.

SCAM OPERATION - they take your money and promise delivery of product. We waited up to four days with daily repeat of promise until we finally went to your lawyers and bank. They are FRAUDULENT. They put us through four days of hell and over $1K cost due to flight changes as they rolled us with their lies. Protect your stress levels. We are on the way to the Police Department to file a report.

Wir hatten 2 Bosu Balance Trainer in blau via amazon bestellt. Spreetail hat pink geliefert.

Wir haben sofort reklamiert und Rücksendung beantrag. Spreewald hat sich geweigert die Rücksendekosten zu übernehmen, obwohl sie dazu gesetzl. verplichtet sind.

Wir mussten amazon um A-Z Garantie bitten und haben den Lieferanten dort angezeigt.

Finger weg. Spreetail ist nach dieser Erfahrung unwillig die gesetzl. Verpflichtunge zu erfüllen. Finger weg!

This vendor lost my item, refused to cancel or refund order. Consistently stated intent to resend item despite my repeated requests not to. Multiple communications over multiple days and seller was recalcitrant, intent on resending and recharging. Avoid this vendor as they are not trusworthy.

Ordered items from them through Amazon and they sent the completely wrong item. I cannot return it as the shipping label provided for the return is for the items I ordered - small and lightweight - whereas the item they sent is large and heavy and the shipper will not accept the box with the incorrect label. They just keep send automated messages over and over and I keep replying to them, but they are not resolving the issue.

I ordered a jump o line trampoline and received it damaged inflated and it didn’t stay up and I ordered it for my two year-old grandson‘s birthday party and one was unable to use it and sent it back and I paid around $70 for and then they was going to refund me 35 back and then I complained and they dropped it down to $30 and then I reported them by Amazon so Amazon’s gonna take the issue up but they are a very crooked company!! I did read online where they are thought to sell damage goods to their customers, and I do believe that!!!!

Selling used item as new and shipping in original packaging which gets damaged upon arrival. and when you return the item, they refund only 50% stating the product looks used and adds restocking fee.

This company charged a restocking fee as much as the cost of the product, which was delivered with missing parts.

Never do business with this company. It is abusing the Amazon product refund reputation

Achtung für die Käufer aus dem Ausland.
Solltet ihr was bei SpreetailDE erwerben, die Ware gesetzeskonform ausführen (z.B. Schweiz), dann weigert sich das Unternehmen, die Mehrwertsteuer zurück zu erstatten.

Finger weg von SpreetailDE.

NEVER BUY FROM SPREETAIL. They offer only partial refunds and don’t stand by what they sell. Garbage company.

Like so many other reviews, they are abusing Amazon's refund loop hole by adding subjective language on the condition of the product. Essentially if you return anything (well within 30 day window) that's been opened, they will claim that it's "not in resellable condition" even if it has never been used. You have no say in it, they make the judgement. Then they take 50% restocking fee. Avoid purchasing anything that has Spreetail as the seller since this is how they make money from Amazon shoppers who purchased thinking that they have the 30 day return policy to rely on.

Deutsche Gesetze wie z.B. die Gewährleistungspflicht werden einfach ignoriert.

3 Monaten nach dem Ebay Kauf war mein SUP Board defekt. Händler willigt zunächst eine eine Rückerstattung zu schicken. Dann stellt er fest, dass das bei Ebay nach 3 Monaten nicht mehr geht und sagt dann dass sie nichts erstatten weil Garantie ausgelaufen ist? Was denn für eine Garantie, die nach 3 Monaten ausläuft?

Mehrmals den Händler darauf hingewiesen, dass er Gewährleistungsverpflichtung von 1 Jahr hat - wurde alles einfach ignoriert und nicht darauf eingegangen. Stellt sich einfach stumm.

Ich überlege die Verbraucherschutzzentrale einzuschalten oder einen Rechtsanwalt. Wer hier hilfreiche Tips hat, bitte melden.

I ordered a bike carrier and was told there were a 30 day free refund. I sent them the unused item in its original box and every single piece of it was there. I had been in contact with them and there was no mention of a restocking fee at all.After they receive the item, they told me they were taking $105.65 for a restocking fee and claim there was damaged I have photographic proof there was no damage I do not recommend ordering from them.

Returned an unopened product, same day I got it, I returned it withing a few hours, it said 2 day at the time of purchase, so assumed it was shipped from Amazon, looks like it was not, it was from Spreetail instead, easy for people to get tricked.

They claim they got the package, even though Fedex said not even delivered to them yet, then they gave a 50% refund saying the item was damaged, I have proof of the image before and I asked them for image proof to which they declined to provide.

They are trying to use a loop hole in Amazon's return policy to charge people, do not trust or purchase from this company.

Update: Called the phone number, just spoke to someone from India, saying they can't do anything because they are just a call rep, still am at VERY large loss.

Going to report them to Amazon about their practices, so many people here got tricked just like me.

Do not use this company. I purchased an Intex Dura- Beam inflatable Mattress through eBay which was faulty on first use due to a leak in the pump seal. Despite numerous emails via the eBay messaging service and a formal complaint pursuant to the Consumer Credit Act direct to the company with a follow up they will not engage other than referring to their 30 day returns policy. They are ignoring basic consumer rights refusing a replacement or refund and have not dealt with the complaint. Avoid purchasing from this company at all cost

I purchased an item on Amazon but returned it unopened. Spreetail charged a 50% restocking fee without a specific explanation despite no mention of a restocking fee in their return policy.

If I could rate 0 would do so. Bought through eBay product not delivered and seller put onus on me to chase delivery firm. Unacceptable. Avoid ++