My item has been sitting for a couple of weeks now, which was ordered and posted last December (ON874666464GB). It was already in Croydon, just a couple of minutes from my place and until now it has n... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This should be a minus 5, disgusting service, quoted 3-6 days for delivery, now on day 62 & still no update on delivery, no way to contact them, how are they still in business!! AVOID
There is Contact Us link on their website (no telephone number) but if you fill this out you are wasting your time. GSD simply cannot be bothered to respond and clearly do not value their unfortunate... Voir plus
Not recommended. Evri tracked parcel to China handled by Spring. Delivery attempted once only. In the unlikely event that Spring want to reply. System ref H0011C0011744244. Carrier ref LX015552637NL.
À propos de l'entreprise
- Fournisseur de solution e-commerce
- Service de courrier et de livraison
- Coursier
- Service de livraison
- Service e-commerce
- Service logistique
Écrit par l'entreprise
Spring GDS is the cross-border solutions arm of PostNL, one of the world’s most significant post and parcel providers. As an autonomous broker, we handle international deliveries and returns across the most reliable postal and commercial networks. We provide the best final mile experience available by working with local home delivery specialists. We are present in 16 countries, spanning three continents, and deliver more than 1.1m items a day to over 190 countries. By using our expertise in creative ways, we offer smart solutions for international deliveries and returns with one simple multi-carrier integration. Shipping CO2 Neutral We offset our carbon footprint by purchasing certified carbon credits and invest in climate protection projects that are proven to reduce atmospheric CO2. By doing so, the 'scales are balanced', and our impact compensated.
Coordonnées de contact
Unit 9 Trident Way, International Trading Estate, Southall, UB2 5LF, Middlesex, Royaume-Uni
- 0208 574 1414
- marketing.uk@spring-gds.com
- spring-gds.com/uk
1,5
Mauvais
36 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Spring Global Delivery Solutions UK
Thank you, Penelope. We value your positive review.
Feedback is always appreciated, and it is great to know you are happy with our service.
EU Solutions
Good Afternoon
Excellent levels of service, and very thorough information to help one of my clients ship their B2C to EU. The product Spring has available meets all the objectives, and offers excellent final mile experience.
30 mai 2022
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review!
We are delighted that you are happy with the service levels we provide and the shipping solutions that you and your customer are currently utilising with Spring. Customer satisfaction is key to our business, and we appreciate having this validated!
Best wishes
Ed Raynard
Great service overall
We started using Spring Global in December 2021, we had some teething problems but managed to get them resolved through our account manager who is very helpful and responsive.
The good thing about using Spring Global is that, when things go wrong to a particular destination they have abilities to change the line to a different service provider with little effort which is good option to have.
Overall we are a happy customer.
9 mai 2022
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your feedback and 5* review.
Despite the initial issues you experienced we are delighted you are satisfied with our services, your account manager, and in particular our ability to rectify problems as they arise. That is great to hear!
Great price and speed
Having used royal mail for years, we were hesitant to move to a new courier however spring have delivered our parcels in record speeds and with great tracking indicators. Dean and his team have been on hand whenever we needed and i couldn't be happier.
4 mai 2022
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review!
It is great to hear that the services we provide have exceeded your expectations. In particular the transit times and tracking, and of course Dean and the team!
Best wishes
Spring GDS UK
Réponse : Spring Global Delivery Solutions UK
Dear Parul
Thank you very much for your 5* review. We are delighted that as a valued customer you are happy with the services we provide.
Regards
Spring GDS UK
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review and for recommending Spring UK.
Our team strives to provide a great service and it is fantastic to hear we are doing just that!
Great company to work with
Great company to work with, prompt response and action always.
22 septembre 2021
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review. We are so happy you are satisficed with our services and are looking forward to continue working with you in the future.
Better than most providers
Better than most providers, especially customer service ways. Special thanks to Mark Coleman!
21 septembre 2021
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review - the customer service team & Mark strive to provide a great service and I have passed on your feedback!
Great
This company provides incredible service from good customer service to its prices. Recommend it for any businesses that require a courier to ship their products.
20 septembre 2021
Avis spontané
Réponse : Spring Global Delivery Solutions UK
Dear Surbir
Thank you very much for your 5* review and for recommending Spring for its pricing and service.
Our team strives to provide a great service for all our customers and your feedback is greatly appreciated!
Kind regards
Spring GDS UK
Thank you for great service
Thank you for great service. I highly recommend Spring for e-commerce delivery solutions. I also appreciate Mark for his efforts.
15 septembre 2021
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review and for recommending Spring UK.
It is great to hear that you are so happy with the services we provided and in
particular with Mark!
Best wishes
Spring GDS UK
Reliable Service
We have been shipping all our e-commerce international shipments with Spring Global for a couple of years now, as well as some of our UK shipments. They provide a good reliable service at competitive prices. Any queries are dealt with promptly by Customer Services or our account manager.
14 septembre 2021
Réponse : Spring Global Delivery Solutions UK
Dear Anne
Thank you very much for your 5* review and your continued business. It is great to hear that you are satisfied with the support we provide by our customer services team and account manager. We pride ourselves on the support we provide and is always good to get this validated by our customers!
Best wishes
Spring GDS UK
Excellent for all worldwide shipping.
Excellent for all worldwide shipping.
Mary has been very helpful and with all of our international needs.
14 septembre 2021
Réponse : Spring Global Delivery Solutions UK
Dear Alex
Thank you very much for your 5* review. We are delighted to hear that you are happy with the service provided and in particular with Mary!
Best wishes
Spring GDS UK
Great service
The best courier company I have ever dealt with. In the short amount of time I have been with them it has been so easy to pick up the phone and speak so someone who could deal with the issue.
The percentage of returns is considerably smaller than with DPD.
15 août 2021
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review. We pride ourselves on our customer support and we are delighted to hear that you are happy with the services we provide.
Best wishes
Spring GDS UK
Reliable
Reliable, prompt service by Spring GDS gave me a peace of mind for shipping my parcels. Found Prices very competitive. Overall happy with Spring
1 juillet 2021
Personalised service from great staff…
Personalised service from great staff who go out of there way to help. Competitive prices. I would recommend to anyone.
14 janvier 2021
Réponse : Spring Global Delivery Solutions UK
Thank you very much for your 5* review - the team strives to provide a great service for all our customers and your feedback it is greatly appreciated!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.