Sun & Sand Sports Avis 

It's one of the worst applications they promote for discounts and promotions Once an expensive item on sale and you place an order immediately next day they tell you it's out of stock So I kept an item On my password for 3 days Yeah it wasn't out of a stock Once I order it become out of stock it's fake up wrong promotions Just for marketing purposes
The funniest thing is when I wrote review about thier app and how slow it is the replay comes as your phone is the problem 🤣 now that k write reviews about them everywhere found out they have the worst reviews all over online apps and websites , do management see that???

Sun and sand sports contacted me assured me that they we rectify and resolve the issue and give a solution.

And the customer care team send me this-
Dear varun,

Thank you for shopping with Sun & Sand Sports.

Kindly note that the items are delivered in the same sizes that you requested.

Unfortunately, we will not be able to accommodate your request for an exchange or return at the moment as the requested items are non-returnable.
Should you require further assistance, please do not hesitate to contact us.

Regards,

Eman,
Sun & Sand Sports Team

This people are wasting customer time and we already know the policy regarding your products

But bez issue in s&s Sport app from M size to L size selected and I called them twice and they are just fooling people by saying policy. you send me L size instead of M size... except your mistake and your wish you want to replace it to M size or not..

But review to you is very very bad services, communication, commitments and you all are crooks and frauds.

I ordered a shoe on 4 september 2021 now it's more than 1 year I did not got the refund. When I am contacting coustemer service they r always saying the same thing that they will return u as fast as possible now it's 1 year

I've had an unbelievably stressful time shopping here. Purchased a gift online (full price) received damaged - see photos. Their response? 'No refund allowed and rest assured the item hasn't been used'. Regardless, seal is broken and someone has definitely opened the product. The worst part of it all, when the delivery came, the driver stole an existing delivery on my doorstep. It has been 5 days and his phone has been off. SSS are not taking the matter seriously. The CCTV footage has been shared with the police. It has taken all of my time and energy to try and retrieve the parcel (which I paid extra to get next day delivery from the UK ahead of the weekend). Whole thing is a mess. They don't respond to calls or emails. Please do not shop with them.

Not helping at all your customer service regarding my refund and no one reach-out to me or call me my ref # 06126919
Its been 2 weeks already zero customer servce

Misleading customers! FAKE CUSTOMER SERVICE! A BIG COMPANY WITH POOR QUALITY CONTROL! I was delivered two LEFT sides of my shoe order and my request to either return or purchase the right sides are REJECTED! sending you un-sincere apologies but obviously not making any efforts to rectify their mistake and put back the blame to their customers!!! NEVER RECOMMENDING THIS SHOP!!

Appalling customer service and repeated fake apologies . No attempt to look into customer concerns where they are 100% at fault.

worst online shop. we ordered last Sept 25, 2022, but until now Oct 13 2022 we didn't receive our order.
every day we call customer service but they always give us the wrong information.

I made about 10 online orders from SSS in last 2-3 months, delivery was always fast and within 3 working days, in most cases even faster. Im writing this review because of their exceptional return policy - 2 times sizes didnt fit and i made an return request. They came for free, pick up the items and i get back money to my credit card. So many times i had problems with returns (with other companies who sell online) and SSS are just absolutely most profesional company in terms of that. 5 stars from me, i just cant believe when im reading all other reviews :D

I bought a pair of sneakers from their website and the order was approved and after a minute they messaged me that my size was not available. So my order was refunded. After 3 weeks I saw again my favourite sneakers with my available size and I ordered again on Oct.01. Same thing happened, they will receive your order with your size and after that they will message you that your size is not available. Poor service. Don't post the size if it's not available. Don't buy here.

Poor Logic delivery! Im location is Al Rigga Deira dubai but in the website map is always shown as “Al Murraqabat” the so what’s the purpose of locate ? Nothing because is not showing the true address! There’s other options like “Full address or somthing” I wrote my full address there but the delivery guy or the system don’t have any logic!

The online experience doesnt even deserve a one star ranking. I have returned an item a month ago, I received a confirmation that the item is in perfect condition, and my money is yet not refunded. They took almost 400 dirhams and keep saying the finance team is having an issue returning the money. DONT BUY online. The people on the store dont look at you if you go with a question if you get anything online!!

Awesome awesome service by representative Marie at Sharjah City Centre branch. Helped my sister choose her shoes for her flat feet, provided lot of guidance, stayed with us until a long time, brought out lot of options, helped fitting the insoles in the shoes. Towards the end we forgot the insoles at the shop and yet again the next day she found them and was at the door holding then when I reached to collect! Very good service provided by Marie, lot of appreciation and best wishes to her. Hope the management can reward her for her support and also knowledge about flat feet.

Honestly the worst sports shop you will ever see. Everything is low quality, whenever you want to order something, it should always say out of stock ( after you complete the purchase and it'll take more than 14 days to refund the money). Weak Customer service they don't know what's going on on the website, giving you a pathetic excuse ( we are having trouble with the website ). I highly advise you to think twice before buying from them.

NOTE* this review is just for their website, the physical store is good since you can try the product and try the quality before buying it.

This one start am only putting it as i just received the Converse all star AE01824893. The shoes sole peeled of after i wore them the second time and customer service was so pathetic, i wouldn't recommend anyone to use Sun and Sands Sports!

I bought a running shoes online using SSS app and used the discount app as advertised. Shoe arrived but with damage (warehouse staff did not inspect items before sending). Returned the shoes and refunded my money. I want the same model of shoe badly so I purchased again. Price is not the same as I purchased before, not my luck I guess, new shoe came and again with damage. Before sending it back I tried to buy the same shoes, much higer price now!!!
I went to Deira City centre Branch to complain personally. Talked with their "App Guy" (AG) 1st. He's suggestion return and buy again the shoes is I really want it. Another staff came tried to de-escalate the situation. He said he will talk to manager. Manager did not came out and told me by the staff that AG will email to raise the concern. Next day i called the AG to check for update. He told me to go to website contact Custumer care to resolve incident. Same answer I got from Customer care. Return item and wait for refund. Exchange is no longer an option. Why is SSS does not return and replace the item?
Be carefull in buying their items online. They will send you damaged item so that you will go for the return and refund option and next time you buy it will be on a higher price.

The worst management in UAE working in SSS,
Dear mr. Abdul Aziz sir, you might not know about the current situations, but i wish you review with all the staffs to know your management's, I don't know who hired them without having humanity in this world,
I have been worked for 6 year and 6 month
Since 2016 january to 2022 july. Since 2020 management request me to handle the store though i am sales man, but i did, i managed bawadi sports market at 2020, Al ain mall sports market at 2021 and Highstreet 1284 at 2022 having lots of hope in myself for some growth, but at the end when they time comes to save their own job they terminated on the same day at july 27-2022 without any notice, no mail, no communication, my store manager call me and told me to be there in head office tomorrow, i asked him but he told i dont know, thats a cheating and out of law,
Without any notice and without any proper communication how you can remove a staff in just one day atleast inform them give few months periods to find job, we are also human we have family,
Wallah GOD is there, you will realize one day.

Worst customer service! I ordered black jacket and receive blue! And they can only process return and refund, and it will take 3 weeks just to take it.

Very very bad online shopping experience. They send hundred emails on offers, but not one email on e wallet expiry. the whole credit i had was gone and that too i knew when i kept on asking them. never ever going to shop from them.

Every time I order, there is something wrong, either they send wrong size , different items, out of stock, missing item… and all what u can do is return, so u will have to bare again shipping few to reorder…
So unprofessional and bad experience with every single order I did. They prefer to return 12 dhs Sox instead of apologizing n offer to keep it n bare the cost l(which is less than shipping cost)