Sun & Sand Sports Avis 

their sites was sucks...too slow...big company but cant even work for their sites betterment....

Thi is the worst company i have ever dealed with first they didn't deliver the order and then they didn't want to cancel the order it took a month i chat with them evreyday to cancel the order and they tell the same answers and that someone will contact me and it will end soon but it never happend there customer service is so bad you feel like your talking to robots and a bad ones sometimes they close the chat they always says they will help you but does what ever you are asking about they don't know the answers and after they finally canceled they said that i will get my refund in 3to 5 days and it is now two weeks and i didn't get anything i realy want know why on earth it took a month to cancel an order they failed to deliver didn't happen toe with any other website i don't recommend it to anyone

VERY VERY POOR DELIVERY SERVICE!!!!
ORDER DELAYED!!!
VERY DISAPPOINTED!!!
COURIER SERVICE IS VERY LAZY.
THEY DID NOT CONTACT ME.
THEY RESCHEDULED THE DELIVERY WITHOUT INFORMING ME.
VERY BAD!!!

No star..
Super delay delivery
Bad and Liar delivery agent, no call and no show up in the address mentioned, and still telling on the tracker that they call twice and telling that I am a Fake order, have you guys ever try to come in the address. NO
BAD CUSTOMER SERVICE ONLY REPEATED INFO FOR THE STATUS

This is the WORST company I've ever dealt with! They have no customer service at all. They refused to let me exchange a gift because it was a day past the deadline. I was a very loyal customer and would buy all of our sport items from there. They have lost a valuable customer for life!

Very very bad company in dubai jebal ali freezone, don't apply anyone, management is a nonsense people.

Worse experience ever, starting from the payment counter in Mall of the Emirates and finishing customer service support . Will not recommend to any of my friends!! Very disappointed, I am calling now each day to follow up for my case… nothing is resolved . Never see in UAE this service !

Money refund has not yet received.Got a mail saying it’s refunded to my ewallet . But it’s not available in ewallet. Now another complaint raised and another reference number. There is no end for this .

Edited : Got the money credited now . After getting your call. Thanks

Its morethan a week now since i do an item exchange but till now no one collected it. Just today i received an sms saying that "Heya! We've received your return/exchange request. Our delivery executive will come to pick it up within next 5-7 days. What the actually hello!!! do i need to wait again for another 7days?
My first request they cancelled it with out my knowledge and they put again another request.
Your customer rep kept on telling sorry for the delay blah blah but till now no action and still my request god knows when the pick will be done.

The worst company in UAE ever!
Your order will never be delivered and if you try to cancel, you need to wait for the driver to call you and you will inform the driver! It’s ridiculous!
I waited one week and tried to cancel. But cannot! It’s trash!

they are scamming customers!!! after a week they cancel your order saying the product is not available but checking the status it was with the courier already!

Sun & Sands Online is an absolutely horrible place to purchase anything. Never buy anything from Sun & Sand Online. My Return ID number is AE02046569-863. My complaint number is 06557216.

On 18th November 2022, I placed a return request because the shoes I got were oversized. After putting in a return request nobody from sun and sands would give you a follow-up call. I had to follow up with the CHAT CUSTOMER SERVICE on my own.

I kept requesting them to give me an approx time and day when somebody would come and pick up the delivery. The Chat Customer Service had no idea and all they kept telling was Soon.

I spoke to them 5 times and they kept telling me Soon somebody will pick and it is the responsibility of the courier company.

I asked them to give me the number of the courier company so I can coordinate with them. Sun & Sand Online customer support said they can't give the courier company's number.

On 25th November 2022, somebody gave me a call and told me I am coming to pick up. I told him I am in the office and to come back the next day. I call him the next day in the morning and he said he will call me when he is in my area. I wasted the whole day staying home just so I can return the purchase I made on Sun & Sand App. The courier guy never turned and then the following day when I call the courier guy, he tells me it was his day off and he won't be coming.

I again spoke to Sun & Sand Online customer service and they again gave me the standard template response "Somebody will get back to you soon".

If you ask Sun & Sand App, customer, service anything like
Q- "When would delivery be made?"
S&S Ans -Somebody will get back to you soon".
Q - When would you pick up the return?
S&S Ans -Somebody will get back to you soon.
Q- Can I drop off the purchase at your warehouse myself
S&S Ans -Somebody will get back to you soon.
Q- Please tell me the approx date and time products will be picked up
S&S Ans -Somebody will get back to you soon.
Q- It's been 10 days and nobody has come to pick up the products.
S&S Ans -Somebody will get back to you soon.
Q - THE WORLD IS ENDING.
S&S Ans -Somebody will get back to you soon.

As of today 28/11/2022 (10 days from the day I put return request), I still have no idea when my return would be picked up and when would i get the proper shoes I paid for.

At a time when everything is Online and new companies like Amazon and Namshi are setting standards, a legacy company like Sun & Sand still doesn't understand its customer and online business. Forget bettering online e-commerce business, Sun & Sand Online is failing to achieve even half of what amazon and namshi are doing in terms of online e-commerce, delivery, and customer service. Please learn from your competitors.

FUN FACT: This would tell you about the ethics of Sun And Sand App purchase.

If you put in the return of an order, it won't be picked up even on the 7th day and the refund for the product is only valid within a week.

It’s my mistake that I thought i can trust to buy a swimsuit which is non returnable from sun and sand sports online, because when I received a defective swimsuit they refused to exchange it .
It seems that all swimsuits that they couldn’t sell on shops because of any defects they selling it online as we can’t check before we buy it and all i got from customer service is apologies that my bad luck that I received a defective piece and they have nothing to do.
I will put the order number however I know nobody in their customer service are willing to help AE02038245

I wish I could post the screenshots I have for the answers of their customer representatives - the refund was not released because there’s no issue when clearly I have to get in touch with them because 1 item is missing just to know at the same time that the item was out of stock and will be refunded. And after the said timeframe no refund was received and only to get dumb answers like “ I DID NOT SAY I WILL ESCALATE IT “ kudos to Lamis from Customer Service such a shame to not making your customer feel secure about your work. If I could only give you negative rate.

Never expected this from SSS. ordered on 11th Nov, delivery was to be made within 4 days. Not received even after 10 days. Every day the status gets updated as out for delivery and then comes back to the hub. Requested a refund, was informed that it can be processed only after their invesgstion is over for which a time line is not given or I have to return the product.

Ordered and received a pair of Under Armour Flex pants and they were just like I saw them on the website, in terms of color and size. There was also a very catchy sale.

Thanks Sun & Sand Sports.

I will maybe change this to two stars if I get my package today. But for the amount of time I have used on 1 bloody football shirt is insane.

They say 1-3 business days. Fine. Order on Tuesday and choose the cash opportunity. I get a message that the package is out for delivery Thursday, but they arrive at 12 at my home address when I'm at work. I call the delivery guy and ask him to change it to my workplace if they arrive at this time Friday. He accepts. I call him two hours later and he confirms that the package will be delivered on Friday at my workplace. Surprise: I don't hear anything from anyone on Friday. Apparently, the guy from Thursday put in the wrong place... So when the Friday driver called he asked "Are you in the marina" and I said "no" and he immediately hung up. I called him again, asking why he hung up, and he just said that he didn't have time to bring it to my location. He then said that it would be delivered to my home address Saturday between 9-10am. Guess what? It's still not here. And guess why? because the first guy's vehicle is broken. That's what the said. He then asked me to contact customer service:

Nice people in the chatbot, but they can't give specific times, but just say "The right people will call you shortly". I don't wanna be kept waiting. I'm done with this company. When I get my package they will not get anything from me ever again, not even in their stores.
Lucky I haven't paid yet...

the worst service ever!!!
Don’t received my order. Their support team just apologizes and says wait. Don’t want to return the money.
Order AE02062737.

The worst worst worst customer service
I have been waiting since more than 7 days they deduct money from my wallet and i did not receive my order and then i asked them from their chat customer sevice the answer is same "is it in investigation"
Now the money will be return (not sure) in my wallet againg i have to purchase their product because i can only purchase their product or it will get expire
And belive me i am not sure they will return or not the worst customer service the worst staff the worst managment

It was a mistake being a customer for sun & Sands.
First order
We apologize for the inconvenience.
We are unable to fulfill the below items from your recent order AE02046051 due to technical issues
Second order
Good news! The following item(s) have been shipped: AE02057247, Estimated Delivery by Wednesday, Nov 16
Still undelivered.