Sun & Sand Sports Avis 

Horrible service at Yas Mall - would not recommend.

- I purchased Under Armour for my son's birthday (advised sales associate it was a birthday gift and was assured I could exchange).
- When I returned to exchange for a different size I was told the time has passed - seems I only had 14 days but no one advised me of this at the point of sale - despite me making it clear this was a gift.
- I left the receipt with a sales associate who assured me he could sort it out - he simply had to contact Head Office to get approval to exchange the item.
- Received a call from a female sales associate blithely advising me in a sing song voice "no, Head office will not allow, Bye"!
- I complained strongly and told her I needed someone to call me back to discuss properly. She assured me someone would call but I am still waiting - 2 weeks and counting.

Terrible customer service from Sun and Sand Sports. DO NOT RECOMMEND.

How long should an order be process? My oreder was placed may 14 and status say still
Processing is this normal? Do i need to cancel?

I had the worst experience with Sun and sand online shopping. I order 1 shoes for my son, and want to return it due to size. The box from 1 side was little scratched. It's been more than 1 week I'm waiting the return confirmation with daily follow ups.. and still no feedback from the company to return the intact shoe. It will be my last time I order from this online company

I bought Asics from this company online, after one use the stitching failed and I returned them to my local store. I was told they would not accept them and to call customer service. After 30 min someone answered my call, I was required to fill in the details and take photos etc
I was told this would take 24-48 hours, this actually took 5 days.
I was then finally asked to bring them back to the store for inspection !!
Never again

I had the worst online shopping experience with Sun & Sands. I placed an order on April 30, and the confirmation email indicated an estimated delivery date between May 1 and May 3. However, as of today, I have not received my order, nor have I received any updates via email or phone.

I attempted to contact customer service multiple times—called the provided number (which does not ring) and sent emails—but received no response. The lack of communication and support is extremely frustrating and unacceptable.

This experience has been a major disappointment, and I will not be ordering from Sun & Sands again. A lesson learned.

If I can give zero star I would've done it, the worst experience ever I ordered online in kuwait and waited almost 3week for it to be delivered and it was the wrong sizes, returned it and did the whole exchange thing and waited again for a hell of a time and when delivered guess what same wrong sizes I asked for full refund delivery fees included and they didn't reply to my email created a return request on my behalf and when returned they didn't cash me back the delivery fees and IT WAS THEIR FAULT THE TWO TIMES, i don't recommend it to anyone

Absolutely unprofessional and worst online shopping and delivery service. Even customer service is pathetic. They are cheaters and they did not deliver my products and denied a refund. Do not ever buy from them.

Everytime I return my item I purchased online back to the store they never let me exchange for anything to make it easier. They have to send it back to be processed and wait for a refund for weeks and weeks. I have to chase and chase everytime for my money back. Emails are usually ignored until the 5th one. It’s not been another 3 weeks waiting for my money back. I’m not sure why I return to this store but now they have lost a good customer

Very bad! The cheat on online purchases… the return policy saying you can do return in 14 days but after you purchase and deliver it is not returnable!!! Then they will share a link saying so… what world they are live in? Never will buy from them online…

Terrible service, i placed an order online for a nike shoes for my daughters birthday, i used a gift card voucher and tried to pay the other amount by credit card, i placed all the credit card info , and their website didnt confirm the order to anything but my ecard balance was 0 dhs after that. I have been struggling since 4 days now for them to return the money because they said I have to re-order again as they cant process the old order, till now despite calling everyday for an update (since they promise to call me back and never do) my money is not yet refunded and they say they are waiting for the financial team.

I feel we are in the stone age, how come a company like this doesnt have an automated way of canceling the orders and returning the money back , and how come 4 days their financial team didnt yet do the job.

They dont respect the brands they represent by doing this, on top of that i missed my dsughters birthday gift, i have to keep calling for an update which never was done. I think my next step is Duabi consumer rights so that may be they move and take it seriously.

Very unprofessional company

I purchased a DC brand shoes at Dubai mall outlet and they gave 150 AED voucher. When I tried to claim at Mall of emirates outlet, they came out with funny other terms and conditions such as not applicable to all brands and so on. They are not professional and doesn’t have transparency as well. Must avoid this shops and outlets at all cost.

I have been a loyal customer of Sun and Sand for a long time, but my recent experience has been absolutely unacceptable. I placed an order for shoes and clothing for my children well in advance so they could wear them for Eid. It has been over two weeks, and my order has still not arrived!
Every single day, I receive a different excuse for the delay
If your company is facing delivery issues, you should inform customers at checkout, not leave them waiting endlessly after payment has been made.
And now, the latest excuse? "We have too many deliveries." If that’s the case, why accept more orders without warning customers? A professional would take responsibility and offer compensation for such a major delay.
I am extremely disappointed and frustrated. If you value your customers, you need to fix your service immediately.
I will seriously reconsider shopping here again unless you take real action.

I made an online order for four shoes, I wanted to return one, I wrote to support to return it, they didn’t answer anything, the next day I wrote to live chat, then some courier wrote to me that he would come and take it, I’ve been waiting for two days, no one came, nothing was taken

Deep dissatisfaction with the service I received regarding an exchange request for a pair of New Balance shoes ordered online.

Due to a size issue, I immediately placed a request for an exchange through sss online platform. I received a message stating that the exchange would be completed on the same day, but no one contacted me, and later I received a false notification claiming that a delivery attempt was made and failed.

I contacted their customer service and explained my urgency, as I had to travel to India soon and couldn’t afford unnecessary delays. I was assured that the issue would be resolved and the exchange would be completed next day. However, the same incident repeated: no calls, no actual delivery attempt, just another false “delivery attempt failed” message.

I called their service center six times to sort this issue, and every time, I received vague promises but no real action. Sss representative said they would get back to me after checking with the shipping team and email support. I never received any update—no email, no call.

This has been one of the worst customer service experiences I’ve ever encountered. Sss team has been unresponsive, careless, and extremely inefficient. In contrast, platforms like Noon and Amazon handle such issues effortlessly—returns or exchanges are done within hours, with proper communication and zero confusion.

Due to this frustrating experience, I returned the product at my nearest store in Abu Dhabi. I clearly informed the staff that I no longer want a replacement—I want a full refund and will not consider purchasing from Sun & Sand again.

I will also be posting this experience on public platforms such as tiktok and instagram to ensure other customers are aware of this poor service.

i ordered for the first time online of bag bur they delivered wrong item . and all they have to do is refund and repurchased again ? what a service ?? its too hussle on our part. why they csnt get the item as early as possible and deliver the original item i purchased. so poor online . i really dont recommend this specially to all my friends asking for online store of sand and sun. until now it really takes time and no action. really disaapointing

I ordered allstar shoes online in Dubai on their website. 2 times they send the wrong size. I ordered size 5.5 38 and they send size 3.5 36. I issued an exchange for the correct size as mistakes can happen but when I received the exchange again it was the wrong size 3.5 36.

order number AE3084406. Now I had to wait 30 min for me to enter an assistant chat on their website so I can issue another return as 2 returns are not allowed true the website.

Eventually after discussion with Abdullah on the chat they issued a return request. It will take 5-7 days for them to come pick up the wrong item again for the second time and 3-5 to get a refund on the creditcard I bought it from.

prior to agreeing for this he wanted to open a complain with a number and told me the helpdesk would get back to me in 24-48h.
I told him I wanted a resolution now with another return and refund as I emailed their helpdesk email allready 3 times and non of my 3 email I send them in the last 2 weeks got answered

I hope at least I will receive the refund eventually

but definitely I will never order anything from their website again

Well didn't expect the order to take more than it should be i was expecting it to be faster but at this rate this company will fall a part and i know they will type under this we will look after your case and i know they will not because i contacted them too many times and they said the same lie

Zero stars. I ordered on feb.18 and the order was supposed to be delivered on feb.27 still has not recieved the items. They give me a shipment number with aramex and i went to collect it from collection lockers and when the locker opened surprise there was nothing. I sent them an email explaining and 20 minutes later they send me your order has been delivered email?? Is this a sick joke?? I filed a complaint with aramex and sent two emails to the website still no response
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UPDATE:
I finally got my shipment after filing a complaint with aramex and went to their warehouses to retrieve the parcel. This whole problem was caused by aramex. I hope that sssports change their shipping partner.

I have bought a shoe from sun and sands city Centre muscst outlet. Within a month the stitch above the lace has come out while the show was max wore once or twice.

We have gone to the store but no on was helpful and they ask that they will send the query to central store from where we have been getting replies but no resolution has been provided.

My name is Pankaj and contact no is 94906619

After 7-9 days of estimated delivery until now theres no update from the courier sss is the worst service outlet in Gcc.