Sun & Sand Sports Avis 

I have bought two basket balls online (using e wallet credit) for around 100 SAR - I had to return them because they were losing/leaking air. Return has been completed and accepted but never got my money back (e- wallet credit).
I have contacted them using various methods, chat, email, phone- for over 3 weeks so far; nothing worked, they have been lying on Chat and emails and till no resolution but I will never give up.
I will make sure to have this message shared across all social media on all their accounts.

Will raise official complain on gov.sa for consumer right.

I ordered 26th Dec, website says it will arrive at 28th so i confirmed my order otherwise i wont since its a late Christmas gift, 28th came no response on my inquiry, now tracking says 5th January is arrival. No apologies, explanation or anything, its like youre telling your customers to just shut up and accept since i got your money already.

My daughter ordered a pair of Converse sneakers from Converse UAE online store. After a month long of waiting, the item status appeared as delivered when it was never! We tried all sorts of ways to reach to customer care at sun and sands sports as the brand rep but to no avail. At this stage, we lost hope of ever hearing back from anyone and honestly feel scammed. Worst customer experience ever!

I've Ordered Puma T Shirts, so but the Size was Small. With the Order I buy a Nike Shoes too, That's also Small. Anyway I exchange the Shoe first and send another Exch2Rwqu. Customer Service Guy Abdulla says It's Not Possible, but I explained him size is not fit, but I he say Sorry to here but they cannot exchange. It's Really a Stupidity Policy, but I I didn't see this point in their Exchange Police.
No I have to Throw the Un Size T Shirts. It's Like they Cheating.
Still in in 14 day Validation Period.

Im so disappointed with their service, their app and their offline stores. This is the worst service a retail group could ever have !! I ordered online from sun & sands sport website the estimated date was from Dec 10 until Dec 12 . Im traveling and waiting for my order. I sent emails through their website, there was no reply and i tried the live chat, waited for 35 min then it was timed out. I called three of their offline stores in Kuwait they either didn’t answer or answered and closed in the same second. This is so disappointing!! I was checking the reviews now, and i think they should take them into consideration.

I ordered a pair of shoes from SSS a week ago, and since then, the status has been stuck on "Pickup Awaited." Despite sending numerous emails to customer service, I received no reply. Finally, I chatted with an online agent who promised me that the item was with Aramex. After following up with Aramex, I learned that they had only created a shipping label, and nothing had actually been shipped.

This is the worst online shopping experience I've ever had. It feels like a complete scam, and I am extremely frustrated by the lack of communication and the misleading information. I would never recommend this service to anyone.

I placed a pair of Nike shoes from SSS and mistakenly selected the wrong size so this is why I just cancelled that order immediately just to avoid late returns and all but its been more than 2 weeks now that they are not refunding the amount and nobody is just have some balls to contact me even after making multiple complains. There live chats are just waste of time nothing else. I also used other online stores like Namshi they just took 3 days to collect the return and retund the money. But these guys are just living in the stoneage as they are unable to make simple transfer.
After making the complain their representative told me that the concerned person will contact me in 24-48hrs and this is third day after the complain and nobody contacted yet.
I dont know how the hell Nike has given the responsibility to run their operations in UAE to this pathetic online store.
Order ID: AE02928621

The shoes deliver to me was incorrect for 3rd times. 1st and 2nd i was very polite to follow agent instructions as the order was done through app. Got refunded for the 1st order the order again then incorrect size of shoes again was delivered then they ask m to request again to return which i did and again for 3rd time i place again my order with same item with shoe size AGAIN for 3rd time they delivered incorrect shoe size. I raised my concern again but agents keeps giving diff excuses. Advise me that someone will contact me to exchange the incorrect shoes but keep on waiting till now no one gets back to me. Tried to reach out through emails but no one respond. Calls no agent available. Through live chat agent keep telling someone will contact someone will reach out but NO ONE DID

I ordered an adidas shoes from sun and sands and i threw the box by mistake. The shoe size was small and now im stuck with this shoes although its still with the tag and hasnt been worn. I suggested buying another shoe from them to be able to give them the box, still refused. Worst customer service

I ordered three items from SSS on the 2nd October.16 Days ago! I still have not received my items! I have had repeated conversations with SSS customer services, to have my order delivered to me. But I feel like I’m stuck in a groundhog scenario where I keep having the same conversation but nothing happens.

According to the terms of our agreement and the Consumer Protection Law, specifically Law No. (24) of 2006 on Consumer Protection in the UAE, I am entitled to receive the goods within the promised delivery timeframe. This delay is causing considerable inconvenience and disruption.

I have reached out to the management team on LinkedIn as a further act of desperation.

If this doesn’t help, then the next step would be legal advice.

Mike

I ordered workout gloves from Sun and Sand Sports in the UAE through their online store. They took more than 2 weeks and I haven't received the order. Although I followed up several times, nothing happened and customer service didn't provide useful assistance. It seems that there is a lack of coordination between internal departments. So I had to cancel the order and got a refund.

The worst customer service ever, the worst technical issue team ever, they can't solve anything, they only reply with "we will check"

Bought a bike from this company within a month the gears went and my son fell pretty badly. Informed the company and in June and after 2 inspections, many run arounds and 3 months (this time includes when we were on holiday) the final verdict was that they can fix the bike but would charge use. I think this business model will not last long. Our experience with proper online retailers is world's apart. Looking at the 92% 1 star ratings in don't think this company care anyway. It's a shame because it use to be our favourite store.

One of the Wrost online delivery 🚚 services . Very late service very poor delivery service . Iam not receiving my product on time 🤷‍♂️🤷‍♂️ I never trust anymore Sun & Sands 🙏🙏 I request to costumer service representative but results same 🤷‍♂️🤷‍♂️

Got a pair of classic asics, marvelous quality.

The delivery timeline is just awesome. I ordered couple of shoes & they delivered it just the next day. Most of the items are priced really well. I highly recommend sun and sand sports.

Fast delivery
Supportive Customer Service
Premium quality products

Deserves zero stars based on my experience. Don’t shop online!! It will never reach you and basically they take your money for nothing. I ordered over a week ago just to be told today they can’t send it because of a stock issue BS and will issue me a refund. Their contact number keeps dropping out. Chat agent closed the chat on me even though wasn’t resolved. Eventually spoke to somebody yesterday (after 5 drop outs) and they said they will have someone call me today to deliver but no got a message instead today that I will never get it. Their tracking history is all a lie and said there was an attempt to deliver but there never was and said my contact number was wrong and it wasn’t as the delivery guy called me to confirm my location which I did but never heard back. This would never happen in a first world country. Fix your systems and your people if you want to stay in business!

They issued me the money of the refund to my wallet. When they sent an email no where they said it will expire. When I tried to use it they told me to check the terms and conditions which they never shared in the email. Basically they just took my money. It was not a gift card. It was my money. I paid and cancelled the order so it should go back to me and shouldn’t have a time stamp on money. Money doesn’t expire. They worst company ever

Edit: they replied that the terms and conditions mention that the E-wallet money expires after a year. First, THEY NEVER MENTIONED THAT IN THE EMAIL THEY SENT ME which showed my balance. I would not know that it is subject to terms and conditions. Second! I was not told by the company that the money is subject to expiration when I was asked how I want my refund.

This is insane. They literally took my money and gave me no service or product!!! Daylight robbery.

This company clearly lacks accountability and professionalism. With a score of 1 out of 5, it's evident that my experience is not an isolated case. Potential customers should be very cautious and ensure any promises are provided in writing, or risk being treated the same way.

I am extremely disappointed with their handling of my recent issue. Despite being promised a free service for my bicycle by their salesperson several times, they later refused to honor it and implied that I misunderstood the terms, effectively calling me a liar!

I'm tribblely sorry for SSS way of business. Definitely will not purchase any product or services, unless receiving video recording of it to not called liar by them!