Sun & Sand Sports Avis 

I ordered sneakers more than 1 and half months ago and they did not fit. For 3 weeks, I couldn’t return it because of a glitch in their system. After that, for the past month, I have contacted the customer service more than 5 times and they cancelled my return request and created a new one for some reason. The delivery guy would contact me for the location and then disappear after the location is sent and it is counted as “failed attempt” because “the customer is unreachable”. Until now, I never got my refund. Never buying from them again.

Update:
I already left the country and left the item with a colleague. Same thing happened, and they did not collect it for two months since the order that also my colleague left the country as well. They also agreed with them to return the item whenever one of my acquaintances are traveling back to the UAE due to “their understanding and empathy”. Now, they are saying that if my acquaintances are not traveling soon, they will not return it since the product may be out of stock. In conclusion, they want me to have the product even if I am unwilling to take it. I do not advise buying online, especially if you are not staying in the UAE.

I ordered a pair of flip flops online in a size 39/40, they delivered a 37/38. Nearly 3 weeks later and I am still battling for an exchange with them!
Their customer service team take a week to reply to emails and then ask for the same pictures as I’ve already sent!!
Really frustrating and a poor example of customer service.
I will not be looking to buy from them again.

UPDATE: thank you for your reply S&S. I am currently dealing with Zeina in customer service but she is not issuing me with a refund for the delivery fee, despite you sending me the wrong size to what I ordered. I was also sent a link to complete a customer satisfaction survey 4 hours ago only to find the link has expired… I would appreciate someone following up my complaint with Zeina in my behalf.

Samira sunar is so kind ,helpfu and good staff.She assists us very well.good job 👏👏👏👍👍👍After long time we were happy from your city center Sharjha store.Once again Thank you to Samira Sunar

Horrible store to deal with, made an order online and for an unknown reason, they said the order cannot be fulfilled. However, they have failed to provide me with a refund saying that they cant help me with that? Online Customer Service is useless. Do not buy from them, the headache is not worth the slight price benefit!

A very bad experience
The gift exchange policy is very poor and difficult to work with
The staff are not helpful , no manager to deal with any situation
I will not go back and deal with them again
Not recommended at all
The thing that there is no manager or someone that has authorization to do or solve a very silly problem .
Plus and this this really a very bad behavior from the lady on the cashier that she told me “ oh yes this is gift from a man , I told her from my friend and she insist it’s from a man 😠 how come she talk to me and ask me like this way
Any way I am till now waiting some one from sun and sand to call me

Delivery takes ages and when I contacted the customer service they were super rude. They refused to cancel my order and they refused to let me collect it by myself. Also when I go to my orders on the app I don’t see my order!! They hide it so we can’t cancel it.

Order was deliver after 18 days, multiple complaints, multiple emails, despite full payment.
Utterly miserable customer service
No follow up of product delivery service
NEVER Recommend this again to anyone.
(myself first & last time sss)

Wrong Specifications mentioned under the description of the item and customer care representatives also do not have any details about the product. As per executive will get call back in 24Hrs, after 24 Hrs they are telling wil get a call back with on 48Hrs.

Better is go to some other sellers/brands.

DONT HAVE STRAS BELOW 1 TO RATE SSS, SO I AM GIVING 1.

The worst hotel I ever stayed please do not go there is so dirty has cockroaches I mean is horrible very bad experience

Bought a Giant Carbon Bike from their store on Jan 6th, 2024 and got it delivered on Jan 10th, 2024. The assembly team didn't have any proper tools for a carbon bike. They hooked(no cycle stand to clamp) the frame at places where it wasn't supposed to and didn't carry a torque wrench(instead had Allen keys).

Barely rode few kms when I found cracks appeared on the frame(where it was hooked) on Jan 15th, 2024. Reported the matter on Jan 16th, 2024, as there is frame warranty.

Tried reaching them and all I get is someone from their concerned team will contact me while I have this product with me which I can't use.

It's simply disappointing. I never knew their after sales service is this poor. All I get replies from the CS is standard replies of the matter is being investigated/prioritised. There is nothing much they can tell me or connect with the respective dept.

Case Ref No: 10390033

Edit: SSS respective dept have reached out to me(18th Jan, 2024) over the phone and have scheduled a service visit in few days.

Edit 2: Service team from SSS visited and solved my problem. Thank you Ms. Claudia for attending to my case and resolving it.

Not happy!!!

Very unhappy with my nordicktrack s22i purchase from this store!! Purchased for 7000aed and after 20mins of using it, its stopped working! I rung customer service to ask for a replacement and was told I have to wait until the service centre contacts me and assess the problem before they can do anything! As far as I’m concerned the product is faulty and should be instantly replaced!

Emailed customer service and called multiple times but still no support or help!

Worst online merchant in the UAE.

they delayed the delivery by 1 week and then just went and delivered to another address without calling or confirming the order or the buyer.
Absolute disgrace this company is allowed to operate in the UAE.

This is the second time the order has been refunded without any prior notification. I didn't invest my time just to end up with a refund. After discussing within my network, it appears that many others have faced similar refund issues, making it seem like a common practice for your service. This marks my second purchasing experience during the White Friday sale, and unfortunately, the same problem occurred where none of my orders were delivered. After waiting for a few days, the result was refunds again. Considering this has happened more than once, I'm hesitant to place a third order.

Worst!!!!!

I made a return order last Nov. 21 and until now December 3 i’m still waiting to deliver it to me but no. I called yesterday and they told me that there’s a system error and cannot give any update with my purchase.

I bought the 28 th of November a bike for my daughter’s birthday. It was supposed to arrive from 1 to 3 days (according to the receipt) and still waiting. My daughter kept waiting for her gift all day long … (Friday 1st)
And still waiting. Customer service is a shame… they say another thing tthan what is written in the receipt … will never buy again.
How can I explain to a 3 year old kid that this store is a shame???

The online store is a scam and does not deserve to be dealt with or purchased from. Products different from those requested are delivered, products are also lost during return, the management does not cooperate in solving problems, and the customer is literally stolen. It is not recommended to buy from them at all.

GOOD
im satisfied with the services and the products

I’m not satisfied,,he call me and asking for a location but he didn’t come,

I made 2 orders from sun and sand site, what I didnt understand is my 2nd ordered got shipped and 1st order was just waiting there. I made both orders because of the sale , after 5 days they cancelled my 1st order so I wont get that product on sale price anymore and it isnt available. Which brings me back to my 2nd order which got shipped I dont know 1 week before is missing in thin air, I contacted customer service and they said as per schedule its supposed to come on 19/11/2023 today is 21/11/2023. The AWB tracking says its on hold I dont know for what, I am guessing it will get cancelled and refunded. So whats the point in putting up the offers if we cant get the products ? Now after cancelling the same products will be back to normal price or not available.

I bought a Nordicktrack treadmill last year in Muscat, Oman. They delivered a brand new faulty machine. On day 1 of use, I realised the machine was faulty. I complained. Their staff checked machine and tried to repair. They kept lying to me that machine is repaired fine when it wasn’t. This went on for a while till machine died completely in July. From then till now in nov, I m chasing Dubai office, Oman office to repair. Now they have stopped replying to me altogether. DO NOT BUY EXERCISE EQUIPMENT FROM THEM. Find a more reliable store. Coz till ur machine is working it’s fine. But the day it doesn’t, god help you. Coz Sun and Sand surely won’t.
I am left with a trail of emails and messages. And I am even asking them to send email ID of someone senior in the management who can look into my complaint. But all waste. Nobody bothers with complaints. Their sole purpose is to sell products and make money. Good or bad product quality, it’s your luck entirely.