Sun & Sand Sports Avis 

Hi everyone ,
!!!!!PLEASE ONLY ORDER AT YOUR OWN RISK !!!!!
So I ordered a shoe it was saying I would get it by 30th June and I still haven’t gotten the Product and I contacted them several times asking why it’s taking soo long to be handed over to aramex and they are giving the same reply please whoever is thinking to order from sun and sand thinking it’s cheap or offers are available please don’t order as I faced a issue which most of y’all can’t even tolerate and
. check the reviews on any sites about them all are saying the same thing over and over again
The worst company I’ve ever made an order from ..
just from my experience y’all don’t do anything crazy and order from this people and in the end y’all will sit and regret like me .
Thank you

As you mentioned it will deliver 2nd July 2024.

But where is my order? I’ve been waiting whole day yesterday and nothing is happen even just a call or update. It’s been 10 days had passed already. I paid the delivery fees.
This is my order details: KW01303761

I couln’t get my order
I ordered 2 tshirts on 4th June and I got a delivery mail on 7th june but I couldn’t get my order. I contacted with them using live chat so many times; but there is no answer!
That was my first and last purchase! If you don’t wanna go crazy, don’t buy anything from sun and sand!
Edit. The company sent me a photo in which my order was delivered to an apartment which is not mine. I wrote a few mails that says I couldn’t get my shipment to customer services who replied me all the time “ Be patient”! How long time i have to wait and be patient! I have been trying to persuade the Sun&Sand for 20 days that I couldn’t get my order! I feel like I am liar and get another free tshirt. Thank you!!!!

I had a bad experience with my order, as it has already been 12 days and it still hasn't been delivered. Customer service keeps making promises but hasn't taken any action. I'm very upset with their service.

They don’t answer emails or phone calls - no after service for their online shop which is a big disappointment and waste of money. All communication is unanswered for 10 days on phone and emails

A jacket was ordered online (already paid) on 27-May-2024 with a scheduled delivery date of 04-June-2024. But after repeated follow ups there is no proper feedback regarding the delivery of the item. The customer service agents have no clue whatsoever and keep on telling the same thing over and over again: have patience, so on and so forth. The funny part is as per the system as the item has already been shipped, the online cancellation option is no more available. So as a customer we are entirely dependent for the refund and God knows when! Please don't buy anything from them.

You will loose your mind following up for cancellation & refund and you will not get your delivery on time. It’s been 2 weeks since I ordered (I ordered on 23rd May). No signs of cancellation or refund so far. Unfortunately I have to pay my company from my pocket because it was ordered from my company credit card for a work related shoot. The tracking Status is still ‘shipped’ (as of time & date: 7:59pm, 6th June 2024). I received the delivery call on the 28th after I ordered on the 23rd and I was supposed to receive the package on the 26th. I rejected the order because I wanted the order for the 27th shoot. Been following up with them every day since 26th May. Been receiving the same template answers “investigating” and “I assure you”, “we have lodged a complaint”, “cancelation has been initiated from our end” and all. ALL LIES!! Then I get a call again on June 4th asking for the address to deliver. How many times should I cancel?!! They are really testing my patience to the extreme. It was a big mistake to trust Sun and sands. 448 aed purchase. Never again!! Please be careful when you order from here.

Edit: 11th June, status is still shipped

I bought Nike shoes size 46, payment option was cash on delivery.
It didn’t fit very well, I made a return request then used the live chat to request the refund to be cash on pick up (they already charged me 10 AED extra because I used COD payment) and their representative told me the only option available is a refund to their ewallet, I as a customer who didn’t like their products and services decided not to keep the money in their wallet and requested a Refund or transfer to my card (which is already setup for use in my account but I didn’t use it to pay for this order in particular) the representative said again no, the refund will only be sent into the ewallet and only to be used on their website within 12 months validity, then sent me “is there anything else I can help you with?”

I ended the chat because of this attitude.

Again I used their live chat and tried to talk to another agent, he was already showing bad attitude like if the management is going to cut his salary if he helped me out, he even sent “no not possible” before I even explain to him anything.

The first agent is Rand.
The second agent is Rashed.

Based on my experience :
1. I suspect they are selling fake Nike shoes.
2. Their live chat agents are clueless and impolite.
3. Compared to other businesses who are not hiring trolls for live chat services, they could write an email to the management and easily make an exception for this refund to be transferred to my CC instead of their ewallet.

But what to do?

الله يخذلكم في كل لحظة تتمنوا الخير فيها.

Offer shown on the main page for ENBD cards does not work. When contacted, customer support agent was a clear idiot and had nothing but waste of time in mind. The situation was within the said terms and conditions yet the support agent decided to go for a literacy lesson like a 12 year old. The thing is if I did not know the bank offer is not going to work (even though it clearly say on the website which was the reason I paid my money) I would have just used an alternate payment method which I would have at least gotten credit score points.
(Edit:
I'd like to clarify that a recheck shouldn't be needed for something that clearly says auto applied at checkout. In addition, the card I used was applicable in the terms and conditions at the time or order.)

Last week i brought a Fuji brand cycle from sharaf dg S&S. it had a small noise issue in break they told us it will take 5 to 6 days for service. I recieved it today, on the 7th day . I couldn't find any service made on this cycle.now more noisy I called service people. they again asked me to call to customer care.I am not sure what they did in 7 days.I literally can say no service has done on this cycle.worst experience.

Very fast and high quality services and the customer service team is amazing! Highly recommended!!

Requested for an item to be exchanged on 15th April. Pick up of the item was done immediately but the exchange item has not been delivered even after speaking to 4 different people... last one being Munder Ahmad. I've had enough so I requested for a cancellation and refund. I hope this is not a difficult task for them to complete. Namshi and 6th street are by far more efficient. Agonising experience is an understatement.

Ordered sporting clothes and they arrived on time and quality with original and great

Ordered a pair of sneakers online recently. I got it delivered within 1 day. They were fast and the shoes looked new, as they should.

Last year I ordered a pair of running shoes but not in my size, so I had to return them. The return process was surprisingly easy and fast. The refund came through easily.

This company the big cheating don’t buy from them and they are thieves .

I have been a regular customer for SSS and every time I get unmatched experience and service. I have recently purchased my baby girl’s bicycle and I have received the order earlier than planned. They are honest, reliable and operate with integrity.

My experience has always been superb with SSS online and was great even during peak sale periods of November.

Order shoes for me and it got delivered the very next day. when I wanted to exchange as the size didn't fit. It was a smoot experience overall.

Ordered clothes for my kids before Eid expected delivery didn't arrive on time and what makes it worse they lie. The delivery driver said he attempted to deliver but I didn't receive a call. It's all lies to make themselves look better. I tried to call customer service which is useless you can never get through. It rings and cuts off everytime. Don't buy from these guys save yourself the hassle please.

My order number AE02687914, Sand & Sund cancelled my order. More than 1 month still I didn’t get my refund. Theirs agent is always telling to me the same.
Just tell me how long ill be wait again for my money back…. Dis is disgusting