Sun & Sand Sports Avis 

Ordered an item which was undersized , returned the item which was picked up and processed . It’s been over a month and still not received a refund . Customer service is below standard as even after multiple chats an emails the issue has still not be solved resolved . Be mindful .

Worst shopping experience ever from the app I live in kuwait and bought items in great prices for the market by card online to find out it allegedly a trick I assume and most of items are out of stock and when I called and called for ever and being ignored to have my money back in my bank account i was forced to have it as credit in the app for the amount of 75 Kuwaiti Dinars.. now they empty my credit and being ignored and disrespected by their customer service employees again and again .. WORST SHOPPING EXPERIENCE EVER.. I advise everyone to never ever trust them from my personal experience SHAME ON YOU

i want to give zero stars..
Such a bad experience.. I never ever had with any other online brand.
The customer service is pathetic they say the same lines over and over again but no action.
My order is 3 days late and no one is taking care...
Even their phone lines are not working. I think its a scam.

In 2020 i bought Timberlands online, kids size for myself but ended up being bit small. I tried to return and after countless tries i just stopped. I resell it. 2021 i bought again in june. My son barely wore it, only few times. In april last year he wore it again and it just broke. Sole came off. I went to thr store cause i bought it in store and they refusef to help me cause they said i must contact timberland themselves. In my city there was no timberland. I contacted them but they told me they cant help me cause im out of america. I believe that i got fake timberlands from them because timberland has a year warranty and i was at store before the year expired. I was so furious cause no onr was willing to help and still feel angered with the shop number 1 for not taking ownership of this anf assist me knowing the brand is out of the country and no shop in the city. Number 2 the brand wanting to make me pay for shipment straight to thrm or via a friend, which still same thing. I still sit with these horrible shoes that had little wear.

Dalaa and Ahmed are by far the worst customer service you would not want to get in touch with! If i can rate this to -5 i will definitely choose that. Dalaa disconnected my chat and even change the name to Dalia right after connecting with her. While Ahmed is giving false information as Dalaa trying to cover up his statements. I swear this is the worst ever. Hoping SSS KSA is reading this and their CEO should better hire someone who is more willing to do their job and not those who are trying to be or faking it and someone who cares their customer because without us, your customers, there would be no income coming to your company and your employees will not be compensated.

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Providing you the order number will not make any change! All of you are the same as if you will compensate me for the trouble you have made! Your customer support and delivery partner are like Jurassic era days! Its time for you to recalibrate your services orelse if you keep it that way the business will go down. Seeing how bad your rating is and yet you guys seems no care at all. Let see how far this will go!!

Horrible experience from them and absolutely disgusting customer service not at all helpful give false promises give rubbish answers and extremely rude . Please save yourselves the trouble and never shop from them .

Unsustainable people like punash darnal a store manager is so rude and disrespectful to customers while dealing is annoying.
How day your management is handling this situation continuously....
this is out of uae law..
I will complaint....

The worst service ever. They just keep giving false promises and do not rectify the issues. I’d never recommend anyone to buy anything from them.

Got a call from Hend Yassin from the sun and sands team and she resolved my issue immediately. Was very happy to hear them and how she sorted my issue.

I Ordered Shoes from them 2 times and had no issues
The delivery experience was good and fast.
The sizing was perfect.
The site is overall excellent!

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I bought a Nike hoodie for around 350aed. I have not even had it a year and despite having followed ALL washing instructions, the company has refused to do anything about this sun-standard garment sold which is clearly over priced. Of course after a few months no one expects to still have the receipt, especially as they will not do anything after a month anyway, but the company is refusing to take accountability for over pricing and selling a product which is clearly sub standard. They have offered NO solution- only an apology! Sorry will not bring back my 360aed! This is unacceptable and ridiculous. I will never buy from them again!

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Worse company ever online sun and sand. I ordered several items and I received only 1. I have been struggling with these people to solve the problem. no response except automatic replies, or we will get to you later. I did my own investigation and I called the delivery service (quiqup) who brought the package and they told me that Sun and sand only gave them on item in a small box. This company is irresponsible and actually this is the second time that happens. I will advise anyone to stay away from this company as you will get nowhere with them. There is no proper management or supervision or a person you can talk too. This company actually does not obey by its own rules and ethics. They say they will deliver in 3 days maximum . This never happens. They send you a message, they say they will let you known with 48 hours, which translated into 48 days or never. It is a shame - You can rot in hell as you took my money with no right.

The only reason they get one star is because zero is not an option. Absolutely appalling customer service. Online order delivered within 3 days. A week and 3 days later I am still waiting. Engage with Chat to be told under investigation. Received generic emails saying 'looking into it', Clearly no idea of Customer service or simple stock control/management. If you purchase anything here be prepared to never see it, never have communications from them and know you are dealing with a company that clearly has no respect for the customer or contract of sale that was entered into by purchase.

BAD CUSTOMER SERVICE!!
Bought Nike jogging bottoms, within 2 weeks they were ripping at the seam. Took them back to the store & was informed I can’t exchange or have a refund until it has been authorised by head office, which takes a couple of days. I was then told I will be phoned & I’ve then got to drive back to the store to exchange. Coming from London where customer service is good, this just seems ridiculous. Puts me off buying anything in Dubai !!

This company is so bad. Worst customer service ever seen in my life. I ordered a pair of shoes two months ago and due to size change I am kept waiting for nearly a month. The online representative only uses copy paste dialogue. Do not buy with this company again. Better buy from Namshi. Pathetic customer service

Its been a month now and yet no delivery. Simply taking money, everyday chatting with customer but the same answer, they still investigating at this time. Worst of the worst online shopping experience.

If there would have been a zero star option , I’d click that .
Horrid experience insulting to say the least . They send me a damaged item and making me work hard for it and to exchange it with an undamaged item .

Absolute disgrace

Made an online purchase - Size for some of the items was incorrect, not to worry order stipulated you have 14 days to address this issue.

So I email SSS, a couple of days post delivery (online orders can’t be exchanged in store) and I’m told that they can’t do a refund or item exchange because their arbitrary points you get after any purchase have been credited already and this process can’t be reversed???

I email back and indicate that I checked out as a guest and to delete the points because I’ll never use them, also I’m after an item exchange, not a refund!

A few days pass and I get another email informing me that my order was only able to be exchanged after 7 days not 14 and they still can’t help….

Regardless my enquiry was within the 7 days, I gave up at this point. They obviously didn’t want to help a customer.

After spending over a 1000AED and only wanting a couple of items resized, I his was an extremely disappointing result. I won’t be shopping with SSS again!

I am very happy with my experience! I ordered yesterday and today I already have received my order! Thank you very much!