Standard Life Home Finance Avis 

Phone answered promptly , easy to be identified as a customer with a few questions and a security text.
Pleasant and helpful
All explained perfectly
All sorted within minutes

I have found the service provided to be excellent. The website is easy to use and it makes the drawdown experience painless.

Sam Carroll, I found to be polite and helpful. I’m very nervous when talking on the phone and Sam put me at ease straight away.she helped me get through my situation at ease. A big thank you to Sam Carroll for her great help.

They didn't faler on any answer to my questions, polite and friendly.

My wife sadly had a severe stroke in February 2019. The stroke has affected her speech.
This morning Lucy R from Standard Life and a lady from Relay UK were very patient with my wife and enabled her to confirm and approve the equity draw down to help pay her care costs.
Lucy and the Relay assistant showed great kindness, care and respect in helping my wife.
It was very much appreciated.
Thank you.
Kind Regards
Steve Thompson.

Standard Life Home Finance are an exceptional company and I could not possibly be happier with the way my issue has been dealt with so quickly, and professionally.
The person I dealt with,Sam Carroll, was extremely kind and helpful, very professional at the same time and I asked if I could possibly have some more money from my drawdown savings. I received an email yesterday saying within five days I should get the official offer yet it arrived the following day( today), it’s all been signed and within a couple of hours received another email saying my money would be available at the end of the week! I couldn’t have asked for more than that. A huge thank you all round to such fantastic service!

From the outset of my requirement, everything was kept very simple and positive... My only reservation is the time it took for the actual result etc..
But, the as the matter was not urgent this became irrelevant..
The date l referred to concerned the very important change of title from SLHF. to More2life which might have impacted on my drawdown.. I received a helpful 'phone call on this matter.. I believe l spoke to a Sam Carroll... As l had returned the signed confirmation letter promptly, there was no problem... And no problem with the outcome... Thank you.

I dealt with Sam. I must say the whole process was so quick, 2 weeks, from start to finish. I would certainly recommend sun life from the start a few years ago to drawdowning sums seamless. Thank you

The Standard Life agent Asif, I spoke to was very helpful and informative. I have recieved notification from Standard Life that More2Life would be taking over the running of my account - I am making the most of a Drawdown facility. In order for my heir not to have a large debt when the time comes I am paying back monthly to reduce the overall amount. I wanted to know what,if anything would change when the swap was made. He told me that at the moment things are remaining the same but that I would be receiving a further notification of the changes, if any I would need to make.

Asif was extremely helpful in assisting me in fulfilling the request that i had made.all actions were promptly and efficiently executed.

Once my policy was approved, the speed at which I could use my drawdown facility has gradually improved meaning access to available funds over the last couple of years when needed.

Everything completed on-line although I did send an email asking them to confirm they had received my Docusign papers. A quick response was received to confirm.

Staff member listened and dealt with my questions (no matter how many times I asked), offer expedited quickly all communications clear and prompt

After requesting a draw down of our funds, the representative who contacted us was efficient, courteous and helpful throughout the whole procedure. His name was Sam Carol and would like him to know we very much appreciate his services.

Sam made the experience easy and straightforward. Polite and very efficient.

Sam Carroll.......Many thanks for your prompt attention FIVE STAR!!!!!

TW

Fabulous service from slf. In under two weeks was able to have funds from my draw down facility, many thanks to Sam Carroll for the speedy completion

Easy to contact. Helpful and friendly staff. Speedy service from Sam Carroll.

Spoke to lovely young person, explained everything clearly, no problems at all.