stanleyblackanddecker.com Avis 8

Sent my tools off for repair came back 10 times worse the first time sent them back again once again no good the man was rude about the whole situation and has not helped one but except cause stress and made me lose work poor quality workmanship and repairs should be shut down

KEEP YOUR RECEIPT!
I really like the quality of the Stanley hose itself.
The end of the hose broke off, a common complaint.
The company designers need to thicken the metal going into the hose from the end attachment.
In the meanwhile, after a process that took several tries connecting, I got to text chat and received a replacement.
They are not cheap hoses, the replacement is appreciated. But it took time to get it, but there was no argument, just questions!

Got contacted about a recall on my lawnmower, none of their representatives near me would answer the phone. Had to email a place I'm cork which is over 4 hours away from me. They were very difficult to talk too, then they just sent ups to my parents house without any type of pickup time or address confirmation from me. Useless customer service from word go. Would not recommend!

I purchased Craftsman tools from Sears that had a lifetime warranty. I've recently tried to get warranty service through Stanley Black & Decker (the new owner of Craftsman tools, request 9339659) and I was informed that they do no offer Craftsman products or parts??? When I go to Lowes I see the Craftsman tools and they still claim to have a lifetime warranty. How can I trust Craftsman tools if they don't honor the original lifetime warranty that came with the tool that I purchased from Sears? The support folks sent me a schematic of my product (Model Number: 315.172100) and stated that the product is no longer available. Why am I not being offered a similar replacement product from the existing line of corded Jigsaws that Craftsman offers that is currently available?? I cut about 20 feet of wood with my original Jigsaw and the base plate plastic has cracked when I recently tried to use the saw. I went to Lowes to try to get resolution but they provided me with a Craftsman phone number to call that was totally useless since the verbal recognition software used in the call center gets the model information verbally provided wrong 100% of the time. Then, I went online and got a quick response saying that my "Lifetime Warranty" original model is no longer available. No similar product replacement was offered!!! My Grandpa retired from the Sears store in Tucson Arizona and insisted that I always purchase Craftsman tools because of the "Lifetime Warranty." When I graduated college and starting building my tool inventory (without a lot of money) I paid extra for Craftsman tools because of the lifetime warranty. Now that I need it, the "Lifetime Warranty" I was supposed to have is useless and I'm provided a schematic of a saw that I own where no replacement parts are available and the product is no longer available and basically told by customer service that there is nothing that they can do. It's comical, they wanted feedback about their service experience too!! What a joke!! I would steer clear of Craftsman tools. Go to Harbor Freight and get the same imported tools with a lifetime warranty and if it breaks you can go down and quickly exchange it at no charge versus spending hours trying to navigate the Craftsman warranty page just to end up getting the complete runaround with no resolution. The support team also wanted my original receipt from the late eighties to help me!! My Grandpa would be embarrassed (if he were still alive) about what Craftsman has done with its products and the customer service which was once the gold-standard in the tool industry.

I had a thermal incident with a Black and Decker BES710 chop saw and the support agent said on email I would get a replacement , I returned the documentation for this to happen as requested . I was then told to contact one of your agents Frank Clarke in Cork Ireland . They collected which I thought they will be sending the replacement but they proceeded to repair the saw . The saw has been back in Cork twice as it wasn't fully repaired the 1st time and on getting it back via their courier today it has been dropped with broken handle and other scuff marks on the poor packaging . On contacting them the reply was , we will send you a new handle . My question is this the height of your customer care for me to end up with a saw that is under warranty and has been dropped causing who knows what damage ? Feel free to contact me .

I have been having problems with my Stanley fat max,it was recalled by there technical office for replacement, however they repaired it and have given a credit on my warranty thank you B&D and thank you Marvin who made all this possible.

These chumps really take the biscuit
I have Stanley fat max tools 2 of the set which are faulty
I emailed Stanley
No response...
emailed again, no response...
Threatened to go public, got a response, only to say it was head office and they gave me the uktools email which is the stanleyblackanddecker same company uk supplier
Emailed them, no response
Emailed them again, no response
Emailed them again, got a reply saying they haven’t received any emails (liars)
I’ve emailed them and head office again another 4 times and still blanked by mr Phil Moore the biggest ignorant liar on the planet
Now going to the national press and bbc watchdog
Can’t wait to see you on tv muppets!!

We needed to get an issue resolved via customer service and Ian couldn't have been more helpful. Friendly, understanding, quick and efficient. Thank you!