The Statue of Liberty and Ellis Island were fun to see; however, I didn’t realize that Ellis Island is undergoing a ton of construction, so a lot of areas are closed. By far the worst part was the Fer... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
There were a lot of workers walking around pointing people in the right direction. Check in along with security was simple and quick. There were a lot of boats so plenty of opportunity to move from po... Voir plus
Was a good tour but I don’t know why you would think I would want half of my tour spoke in some other language other than English?
I clicked 4 out of 5 Stars, because there was no option to rebook when severe weather alerts are in effect! We got there, but the flash flooding in much of NJ (including Jersey City where the ferry do... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Statue of Liberty Guide is a trusted New York-based ticket service helping visitors from around the world plan and book their Statue of Liberty ferry experience — simply, quickly, and without the stress.
Coordonnées de contact
Etats-Unis
- statueoflibertyguide.com
3,6
Moyen
85 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 24 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Statue Of Liberty Guide
Thank you, carolina! We're so glad you enjoyed the beauty of the place and the views!
Réponse de Statue Of Liberty Guide
Thank you, Made! We're so glad our team made your experience a pleasant one!
We took the guided tour and we are so…
We took the guided tour and we are so happy with this decision. The guide was super informative and was answering all our questions about the history of the monument. We will definitely recommend the guided tour.
7 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Austin! We're thrilled you enjoyed the guided tour and that all your questions were answered. Thanks for recommending us!
Do not use
This was not worth it and it was confusing. The company is not the one doing the tour. This is not the official Statue of Liberty tour. I did not even use it because I did not think it would work because it was not the correct company for the ferry. There is no reason to use this company. Instead, order through the national park service directly and pay $14 less.
8 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Hi there, we're sorry for the confusion around how our tickets work compared to booking directly, and that it led you not to use them at all. We'd like to look into your specific booking — could you share your booking reference number so our team can review what happened and address your concerns?
We requested tickets inside the Statue…
We requested tickets inside the Statue and thought that's what we were purchasing, however we were provided general admission tickets good for walking around the island only. We feel like we were scammed by your company and will be requesting a refund from our credit card!
24 juin 2026
Amazing
The boat ride was perfect, we just toured ourself. So we walked around as we pleased. The staff was very friendly.
24 juin 2026
Réponse de Statue Of Liberty Guide
Thank you, Kelly! We're so glad you had a perfect boat ride and that our staff was friendly throughout your visit!
Réponse de Statue Of Liberty Guide
Thank you so much! We're delighted to hear you thoroughly enjoyed your time with us.
Awesome experience
Awesome experience. Loved the scenery and this was the first time i've visited the statue of Liberty since I arrived to US in 1991. Loved it.
24 juin 2026
Réponse de Statue Of Liberty Guide
Thank you so much! It's wonderful to hear this was your first visit to the Statue of Liberty since arriving in the US, and that you loved it. We're honored to have been part of that experience!
Very informative and good to explore
Very informative and good to explore
Clean family environment
6 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Dr. Kumar! We're glad you found the experience informative and enjoyed our clean, family-friendly environment!
Rain but amazing all the same.
The weather was raining but that helped keep the line short and people off the pedestal. So we could spend as much time as we wanted walking around. Lady Liberty is truly amazing.
6 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Carrie! We're so glad the shorter lines let you spend as much time as you wanted with Lady Liberty, rain and all!
Réponse de Statue Of Liberty Guide
Thank you, Patricia! We're glad everything ran on schedule and that our employees made your visit a pleasant one!
We had a great time visiting the Statue…
We had a great time visiting the Statue of Liberty! It was very hot so be prepared to take a fan for comfort as well as comfortable clothing.
3 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Alexis! We're so glad you had a great time, and thanks for sharing that helpful tip about staying comfortable in the heat for future visitors!
Not for people with sensory and true mobility needs- laziness gets rewarded
The attention to true handicap people who use wheelchairs for mobility gets minimized. For staff tying to value “ no visible disabilities” we. Saw perfectly able people lining up to take the elevator to not use the stairs while my wife and her elderly mother walk up and i wait foe us to be given priority we get told someone had ro make the line for me and expected me to leave my autistic legally blind CP child alone . I was not able to bring her bag with diapers and supplies making it impossible for us to properly meet her sensory and medical needs. We had to cut our visit short, very disappointed . WILL NOT RECOMMEND ANYTHING PASS THE BASIC PASS FOR PEOPLE WITH TRUE SENSORY/ MOBILITY NEEDS.
3 juillet 2026
Avis spontané
Prompt Response
Thomas helped me with his prompt response. I appreciate his timely response.
2 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Mekala! We'll be sure to pass along your appreciation to Thomas for his prompt and helpful response!
Very helpful and accommodating
Very helpful and accommodating. If I could I would rate Roger West 10 stars. He is amazing knowing that I travel with kids.
2 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, gab! We're so glad Roger West was able to accommodate your family's needs so well. We'll make sure he hears your kind words!
Scammers in officials costume with ID…
There were too many securities wearing id and staten ferry jacket, they misleaded us and scammed us
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Hi Dhaya, we're sorry to hear you felt misled by staff on site — that's concerning feedback we take seriously. Could you please share your booking reference number so our team can look into exactly what happened and follow up with you?
So beyond helpful!
The response from the contact email was so quick (even during the holiday week)! I got a phone call instead of a email (I love that!). The gentleman on the phone was very nice. And the resolution for my issue was way more than I thought possible! Thank you so much Statue of Liberty Guide!
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Cheyenne! We're so glad our team could resolve your issue quickly, even during the holiday week. We appreciate your kind words!
I keep coming back
It’s my 5th trip - I keep coming with different family members and friends
It’s greatly organized, the place is amazing and we always have a great time
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you so much for coming back for your 5th visit! We're honored to keep being part of your trips with family and friends!
Statue of Liberty guided tour…
We took a Statue of Liberty guided tour was fabulous Experience. I highly recommend this service.
We were in a group of 8 people and the kids really enjoyed.
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Sumit! We're delighted your group of 8, including the kids, had such a fabulous time on the guided tour!
Booking on-line was very easy
Booking on-line was very easy! When I had to contact the support team, I received a quick response and my issue was resolved. Thank you very much and my family and I look forward to our trip. I'm taking my 7 year old granddaughter who requested this outing.
1 juillet 2026
Avis spontané
Réponse de Statue Of Liberty Guide
Thank you, Bernie! We're so glad booking was easy and support was quick. We hope your granddaughter has a wonderful time on her outing!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.