Stayz Avis 

Absolutely rubbish this website nothing work

WE recently made a booking with O’Brien real estate for property 58 Tampa Road, Cape Woolamai.
Paid the money online and after 4 days we got a call from the agent that the property is not available.

This happened with another one as well with them, 4 Seaspray Avenue, Cape Woolamai.
They are very unprofessional and useless.
We have got booking with AIr b & b.
We are very dissatisfied and our families were very disappointed with the run around we were given in getting a place to stay for the coming long weekend.
For the past two weeks the property agents have given us grief and anxiety.

On my way and got a message from the host. Ooh sorry You can't stay tonight. Has already taken my money for 5 nights. Amazing!! Said she tried to call me but no answer. I told he its not very hard to leave a message i wonder if I will get my money back??

Terrible platform for booking holidays.

We booked a large holiday house 2 months ago for the xmas period and 1 week before the booking the owner decided to cancel without written reason and refund our money - we will not be able to find another place for next week.

When I called Stayz, they told me they don't care because all they do is advertise and its between me and the owner - I was on hold for over 30 minutes for a 4 minute call. Which basically means they don't care what property owners do and it's the wild wild west. Zero accountability. Zero customer service.

In case you think I'm a troll: Property ID: 9593495

Not even worth one star!! I wish I had read these reviews before booking. I will never book another property with this company and I will warn as many people as I can to stay away. They obviously no nothing about customer service which is evident by the poor reviews. You have been warned!

Don’t book through this company!!! Paid in full 2 weeks in advance, told us 1 hour after our check in that the place wasn’t available, spent countless hours on the phone to no avail.

My experience with stayz.com and the owner of gardenapartment@scarborough beach was very disappointing. The apartment was in very poor condition. I was unable to stay there for the full time I had booked. I was then informed that my pet had damaged furniture in the property. This was not the case as I had decided not to travel with my pet. I provided documentation to prove this however stayz agreed with the owner. They or the owner were never able to provide me with details of their decision and why they felt beyond reasonable doubt that I had my pet there and damaged the property. The property had a bad odour when I arrived. The couch was dirty. The bed sheets were thin and worn as was the blanket. It was an unpleasant experience. I think I have learnt from this situation that if you rent holiday accommodation from this sort of platform be very cautious and protect yourself by documenting via photos and correspondence from the beginning of a trip.

Absolutely DISGUSTING that Stayz will not overrule a host when it comes to unforeseen circumstances. People are willing to pay hundreds and even thousands of dollars for a deposit on a property only to be told that they can't even change the date due to government restrictions. You are basically STEALING and are unreasonably withholding and spending money for a property that cannot be accessed.

You need to come up with a contract with your hosts that mandates a full refund or the ability to change the booking date when it comes to unforeseen circumstances. If there was a bushfire on the property do you think that people would drive there and stay there? What if there was a nationwide blackout, would you still say no refund? The current lock down that began in June was unforeseen. The property was booked prior to June for weekend in September. Not even Gladys knew there would be a lock down!

You should be ashamed of yourselves. To all of the heroes that will say "well the host will lose business, they could've booked that day for someone else" That's a lie because the restrictions apply state wide and no one who lives more than 5km can access the property.

You are enabling hosts to become thieves and spend money they don't deserve. This is very un-Australian. This is not a one-off case, scroll through the posts and you'll see more examples of how Stayz shows a lack of morals.

It's time to get your sh.. together, you've definitely lost 20 customers from a single booking.

Folks I wish I could have read your comments before booking. I talked to the host and she said there would be refund due to covid lockdown, which is fair. But after all I just got partial refund and the remaining money all goes to Stayz as she said. Apparently she knew this would happen but didn't mention at all. Stayz is definitely doggy, still try to earn as much even during the lockdown. Their support email / phone is not answering now I suspect they'll just close the bussiness after squeezing enough money from consumer. Under no case customer should bear the risk.

I wish I had read the reviews first. Go to Air BnB, go direct, just use anyone but Stayz. COVID snap lockdown cancellation( Wonga Beach,Qld), I canceled , heard zero, emailed them,no response at all.Emailed owner who said he hadn’t been paid by them either so could not give refund.
When this happened with Air BnB they processed full refunds immediately, no questions asked, were responsive and helpful.
DO NOT USE STAYZ !!!!

Since 20th July I have been trying to negotiate a positive outcome. No stars if I could to both Stayz and the property owner. Covid cancellation policy favours owner and Stayz. Booked 2 nights Jindabyne in NSW to ski. Total price $3700. I just had to forfeit $2000k. I live in Vic. Red Zone for us, not for NSW, so owners view was they weren't closed so pay the final payment of $1700. Only then we could move the dates. When I tried to select and confirm other dates March 2022, and the price he said he hadn't opened the 2022 bookings so he could not provide this information. I gave him 2 weeks to look at the dates. He wanted me to pay the full amount then when he was ready we could look at dates. I asked for the final outstanding amount to be delayed to match the March dates we wanted. NO GO. So I had to forfeit. In the end, I just felt I didn't want to give this guy any more of my money or Stayz either. He just kept referring to the Covid Stayz policy. Stayz response was to refer to the policy and say I had to negotiate with the owner.

Re reservation HA_6T227D ID 951752 The property was excellent in every detail, Our hosts were wonderful Jenny provided us with home cooked treats whilst Tony erected additional fencing to ensure our little dog could not escape, All cleaning was done to the highest standards. We enjoyed the local areas and the weather was very kind to us, We would highly recommend this property to others Lyn and Terry HEWAT (Albury NSW)

Stayz is really greedy property owner's heaven. The property owner refused to give me any refund even during the COVID 19 lockdown. Owner didn't reply me. So I had to contact the service centre of stayz. I'm surprised that the representative told me that they can not do anything except waiting for owner's reply. If owner doesn't reply, my money will gone forever. My $7154.3. Fcuk stayz. Fcuk Jindabyne(the property). Jindabyne can get full amount without any work. COVID lockdown is really good news for this greedy owner. Stay away from stayz!!!

Stayz.com.au is not honoring agreements made between the property owner and the customer. Agreed a 50% refund and stayz won't release the money. They are the most inflexible company we have come across during these covid times. Avoid them!

Booked a 21 day stay in Sydney. The booking was accepted instantly. The owner didn’t respond or leave keys. Dealing with Stayz to get emergency accommodation was horrendous. We are now 2 days into the trip and have had 2 calls to Stayz and been on hold for 1 hour each time. They called this morning to advise they would arrange another night of emergency accommodation and then transferred me to the team that could arrange the booking - I was placed on hold got over 60 minutes. This will be the first and last time I book with Stayz. Their management team need to spend some time going on the client journey if they are ever to create raving fans. This is the first complaint review I’ve submitted - indicative of how frustrated I am.

We are an Australian family who booked a property to rent in Hawaii for Christmas and New Years 2020 - 2021. Unfortunately (and like many others) we had to cancel due to Covid-19. We cancelled our accommodation in early March 2020 (as early as we could) when the pandemic was really taking off as we had children who suffer from Asthma and as there was still so much unknown we wanted to keep our kids safe and wanted to give the property as much to to re-book as possible. The owner would not give us a refund or even a partial refund even when Australia cancelled overseas travel. HomeAway (as it was called) did not help with our cancellation and essentially allowed the property owner to steal our deposit money. Disgusting. Do not use them, they do not help their customers.

Bug bed infested house of $4,300.00 cost for a few days stay. Family had to attend medical center after the bed bugs bit and pictures taken from the bugs and the bite marks was diagnosed as bed bugs but the customer still denied the existence and fail to even acknowledge and apologize.

Very reluctant to book with Stayz again, just booked a 3 night stay at pet-friendly accommodation only to discover upon arrival that the accommodation has been double booked!! Barely an apology from the owner, had to return home at 8pm - a 6 hour round journey. Have contacted Stayz through the app awaiting a response. Very disappointed, holiday ruined and no one gives a damn!! No safeguards to stop this happening when owners are using multiple booking sites apparently!! Avoid Stayz at all costs.

Outrageous booking fees. Where they use a third party website such asExclusive Escapes you will e charged 2 booking fees. I was charged $60 booking fee and then $204 service fee by Stayz because Exclusive Escapes was listed on their website. Check Product review site for hundreds of stories of how bad this company is.

opaque, confusing, slow, not a genuine way to do business. plus the service fee is a plain rip off and isn't refunded. plus a booking fee. EXAMPLE;

A BOOKING is via stayz.com.au
FOR HELP go to help.homeaway.com.au/
THAT SITE redirects to vrbo.com
which... tells you to log into your VRBO account,
which actually is your Stayz account,
which doesn't let me cancel (not button), because its pending, so they say wait 48 for host to contact you (abrogation!) .

So yeah, I suspect this whole site might be dodgy, so I hit message, which sends a message - ostensibly, to the agent for the property - Jindabyne Accommodation Centre - which has already told me in an earlier call today that are fully booked.