Stayz Avis 

Do not make your booking through Stayz .Dirty unsafe properties they accept no responsibility. Do not throw away your money

they take money for property that isn't available. Then tie up your money without any automatic refund process so you cant book anywhere else. the worst!!

My experience was very similar to all other reviews posted. Property in Victoria Park was falsely advertised. Many issues with it. Way over priced, no maintenance carried out. Would not recommend booking through Stayz.

ZERO STARS FOR STAYZ! Customer Service ZERO! Rude, condescending, arrogant lady (Vicky) thinks it’s ok to hang up on customers, not once, but multiple times! Also, swearing to a customer is not acceptable under any circumstances! This person should not be in a customer service role. Time to go honey!

NO STARS. COULD BE A SCAM. I booked a 3 bedroom Luxury Apartment in Sydney CBD 29th Jan 2021. Map show accommodation Cnr King and Castlereagh Streets, Sydney. Confirmation email advised exact address would be given to me ONE day before arrival. Further email and investigation had property no where near Martin Place. Customer Service in Philippines of no help whatsoever. Could not even find the hotel on their map (if they even had access to it) and told me they would email host and they should get back within 48 hours. No reply. Rang Philippines again and was told to email host or ring them. Host in England. Tried to ring at night due to time difference and was placed on hold. Gave up after 45 minutes. After 10 days of phone calls and emailing, no contact from host or confirmation of address was received so cancelled booking via Manage Your Booking tab which was still an email to host requesting cancellation. It has now been over 2 weeks since I booked and have had no response from host. I have cancelled my credit card just in case they try to take more than deposit, disputed the deposit transaction with my bank due to misrepresentation and will never deal with them again. Buyer beware!!!

Very upset with the circumstances regarding a stay that was meant to happen on (9th & 10th) feb after a 5 day lockdown and no travel out of the Perth peal region until this Sunday 14th.

Which has out of control forced us to miss out on this trip that was planned for my dads 60th.

I have messaged and emailed and tried to contact the owner of the house over 9-10 times and tried to re book from last monday 1st feb 12 days ago with not One reply from them.
Now if something was wrong I would have liked to at least been notified if that is the case.

Stayz has taken no responsibility and continues to insist we contact the property owner (which we have multiple times with no response)

Now the pricing for two nights is a lot of money just to throw away but it would be nice to know if you were going to do the wrong thing so we can move on . Judging this uncontrollable situation on both parts , the lack of understanding and contact with is this property and the Stayz website is very disappointing.

I wouldn’t book through Stayz ever again and I wouldn’t recommend booking this.
No lie tho I don’t mind either way because karma is very powerful .Good day

No stars for stayz (unfortunately no option to select zero).
Booked accomodation and needed to cancel. Gave two months notice. Spoke to 7 different stayz employees over two months, who each time, lied and assured me that they have sent an email request to the owner and that the owner had not got back to them. Each time their default response was that they would “send another email to the owner”.
I got so fed up after months of this that I called owner directly
(which they never advised was an option) She gave a full refund within minutes of talking to her and she advised that STAYZ HAD NOT SENT HER A SINGLE EMAIL re: my cancellation request. Stayz are incompetent, greedy money grabbers who will purposely stuff you around just so they can still receive a cut of your accomodation fee!!!! They’re nothing more than an organised scam!
They should be shut down.

The WORST!!!! I will never ever use stayz again, you cannot contact them via telephone. The property we recently stayed at in St Kilda, after saving for months for, was NOT the property we booked. Dirty, overlooking at construction zone (not like on the photo as over looking trees), the place was extremely dirty, wifi not working, spa not working. Just horrible horrible. I will never ever use these guys again!!!!!

Booked a property in Albany WA, Stayz advised property available for the dates wanted. Filled in the form online & paid in full , as they required second payment before date I booked. Received an email from the property manager advising the property has been previously booked & advised refund will take a few days to go back into account. Tried again with Stayz for another property in Albany, the same thing happended again! Will never use Stayz/Homeaway again!

just to let you know Stayzzzz I have engaged a QC David Brown. You are the Greediest most disgusting company I have ever come across! You will pay and hopefully go into receivership! Your Covid policy is reprehensible

Booked NSW property for upcoming Xmas holidays for my family. As NSW has new COVID outbreak we are unable to go to Greater Sydney where the rental property is located ( Crows Nest - hope you are reading this Geoff), we cannot travel to NSW and have paid a very large amount of money. Contacted owner (Geoff) says contact the company , company says contact the owner and so it began. Merry bloody xmas. Geoff refused to provide a refund, partial refund or credit. The booking was only cancelled due to Covid19 travel restrictions. The Stayz website has a Covid19 policy published that "encourages" the property owners to refund or credit during Covid19. No money has been refunded and Stayz have become silent. This whole company is a scam and Geoff needs to get his morality aligned. I encourage all victims to follow up with the small claims tribunals and ACCC.

Never ever book through Stayz. Philippine call staff operating from home (roosters crowing in background) with no policy in place if your accommodation is affected by a COVID shutdown. Actively encouraged the owners to keep the funds behind my back after the Northern beaches of Sydney went into lockdown. As close to a high level well organised scam as you could encounter. They should not have a licence to operate this platform in Australia. Why isn’t the Government or the ACCC protecting consumers in relation to companies like this??? Do not hand over your money - just do not do it.

Stayz took the full amount of money for our holiday then cancel within hours & we were told it would take a week to get a refund.
Our bank said no they needed a simple letter & we would get the money in our account within hrs.
I spent an hr on the phone being lied to by their foreign call centre staff with my 3 yr old screaming as I'd spent an entire day dealing with it only to be told they would not communicate with my bank.
They had previously lied to both my husband & myself saying they would numerous times.
I asked if since they had our money & we had no booking could they redirect the funds to another holiday & they refused.
We now have no money to book another holiday & they just don't care.
Do not use them, we have spoken to the owner of the property & he too is disgusted & tried to help us.
If you want to loose your money & time use stayz. I have a feeling we will not get our full refund as stayz will take out fees

I wouldn't even Rate 1 star.
Booked accommodation, they took deposit, only to be told that its already booked.
Booked second lot of accommodation a day later, they once again took deposit, only to be told 2 days later, the owners are occupying that home on our dates.
Absolutely fk useless!! If its already booked, why let us book it, AND takey bloody money!!!

They take your money then state there's a double booking say they will refund and take fees.

They never have any intention of booking people on the phone are really rude and make it really difficult to speak with anyone.

Still no refund ive lost alot of Money

Tried to do the right thing and booked in Qld. Sadly had to cancel 3 days after paying. Got email to say 3-4 weeks for refund processing. Bunkum! They take instantly and refund at their leisure. This is not a Covid situation - it is unwarranted RUBBISH CUST SERVICE. Will never use them again. AND THERE IS NO ONE TO TELEPHONE - Stayz is a Faceless Business of Faceless Robbing People. Avoid at all cost. Shame I didnt see the other reviews first.

Waiting on my refundable deposit of $500 (for a property of $290/n) with no one to contact. There is no number you can call and there is no way you can do anything else than waiting on their mercy. Contacted the property manager who confirmed that the property was left in an perfect condition which was conveyed to Homeaway the same day. At this terrible time when we all are feeling the financial pressures, there are illegally keeping our money. Will never book with them again.

Booked QLD property for upcoming school holidays. As QLD borders are still closed, we can not travel to QLD. Coastal Holiday Rental have refused to provide a refund, partial refund or credit. The booking was only cancelled due to Covid19 travel restrictions. The Stayz website has a Covid19 policy published that "encourages" the property owners to refund or credit during Covid19. The Coastal Holiday Rental people were rude. No money has been refunded and Stayz have become silent. This whole company is a scam. I encourage all victims to follow up with the small claims tribunals and ACCC.

I have not had my deposit refunded. Stayz mention delay in refunding due to Covid19, but how can a booking made after covid travel restrictions be affected. Very poor. Appears we'll return to overseas travel if this is the way Australian tourism operates. I'm very disappointed.

I booked an advertised property to stay at in 3 weeks time, payment is removed from my bank account and I am then informed some 3 hrs later by the owner that the property is not available and should not have been advertised on Stayz. I contacted Stayz/Homeaway by phone the following morning, requested a refund and was told I needed to cancel the booking and a refund would be processed. I did this, received an email stating a refund has been processed yet the funds have not been released to my bank account. I contacted Stayz/Homeaway number again and spoke to a rep called Iya, explained everything again and requested the Transaction Authorization number for the refund and reason why refund was made so that I can provide this information to my bank to expedite the refund. She said she cannot provide that and that the refund was going to take 4-6 weeks due to Covid???? I asked to speak to a superior and was told none were available and someone would call me back tomorrow! She got narky with me, understandably because her negativity and unwillingness to help had me worked up. Stayz failed to provide a product or service yet still was able to remove funds from my bank account? This is tantamount to a fraudulent transaction . People be aware before booking, through no fault of your own you can make a booking with Stayz in good faith, have funds removed from your bank account and not only not receive what you paid for but have your money withheld for up to 2 months? I need to find another property within 3 weeks and no longer have the funds to do so! Thanks Stayz! Thanks for nothing!