Daniel helped me with by query on a potential increase. He went away and looked at my options . Then came back with the answer. He kept me informed and was courteous and professional. Exceptional serv... Voir plus
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Lisez les avis des autres
I couldn't repay the loan on time. But The contact support experience has been great and especially Daniel was amazing and patiently extended the due date for me which was a great help.10/10 recommend... Voir plus
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I have been with SteadyPay for a while and I can say they are really good and helpful. Recently I paid a loan and requested another one but was getting a rejection however I spoke to Michael and he to... Voir plus
L'entreprise a répondu
Daniel dealt with my issue at Steadypay and was extremely efficient and rectified the problem which I was very pleased about. However the process of messaging and not being able to actually talk to so... Voir plus
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À propos de l'entreprise
À propos de SteadyPay
Écrit par l'entreprise
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Coordonnées de contact
London, Royaume-Uni
- support@steadypay.co
- steadypay.co
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Aylar - Customer Service
Signed up today for top-up as recovering from illness. Aylar was so nice and helpful after a couple of errors on my account. Excellent customer service.
27 août 2026
Avis spontané
Réponse de SteadyPay
Thank you for your feedback, Eleanor. We're delighted to hear Aylar was so nice and helpful while getting your account sorted — we'll be sure to pass on your kind words.
Daniel dealt with my issue at Steadypay…
Daniel dealt with my issue at Steadypay and was extremely efficient and rectified the problem which I was very pleased about. However the process of messaging and not being able to actually talk to someone was very frustrating from my side. But the issue was taken up by Daniel who sorted it out for me to a very satisfactory outcome. Thank you so much Daniel, much appreciated.
25 août 2026
Avis spontané
Réponse de SteadyPay
Thank you for your feedback, Peter. We're really pleased Daniel was able to sort out your issue so efficiently and get you a satisfactory outcome — we'll be sure to pass on your thanks. We also appreciate your honesty about the messaging process, as it helps us improve.
Maga was brilliant and helped me…
Maga was brilliant and helped me throughout application
25 août 2026
Avis spontané
Réponse de SteadyPay
Thank you for your lovely feedback! We're delighted to hear Maga was brilliant and supported you throughout your application. We'll make sure your kind words are passed on.
Easy to sign up
Maga was extremely helpful with sorting out the id and what was required and was all sorted in less than a day what more can you ask for.
Thank you Maga
25 août 2026
Avis spontané
Réponse de SteadyPay
Thank you for your kind feedback, Michael! We're so glad to hear Maga was able to help you get everything sorted so quickly. We'll be sure to pass on your thanks. Welcome aboard!
Hassle free no intrest loan available…
Hassle free no intrest loan available when needed . Great customer relations. Highly recommend
8 août 2026
Avis spontané
Réponse de SteadyPay
Hi Jonathan,
Thank you for your lovely feedback. 😊 We're really glad you found the process hassle-free and that you had a great experience with our team. We truly appreciate the recommendation. 🙌
Hi tirhui was very helpfull good…
Hi tirhui was very helpfull good experience
20 août 2026
Avis spontané
Réponse de SteadyPay
Hi John,
Thank you for your lovely feedback. 😊 We're really glad Tiruhi was so helpful and made your experience a good one. We truly appreciate it. 🙌
good support and help from daniel
good support and help from daniel. great work daniel. appreciate your support.
20 août 2026
Avis spontané
Réponse de SteadyPay
Hi Sangeeth,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so supportive and helpful — he'll be thrilled to hear this. We truly appreciate it. 🙌
Proactive customer service
After a number of attempts to contact SteadyPay, I received exemplary customer service from Florin. He answered my questions and stepped in to get a positive outcome. Florin was proactive and communicative. Thanks for the positive outcome.
19 août 2026
Avis spontané
Réponse de SteadyPay
Hi Simon,
Thank you for your lovely feedback. 😊 We're really glad Florin was so proactive and communicative — he'll be delighted to hear this. We truly appreciate it. 🙌
I spoke to a team member named Maga who…
I spoke to a team member named Maga who was very helpful and answered all my questions.
19 août 2026
Avis spontané
Réponse de SteadyPay
Hi Isola,
Thank you for your lovely feedback. 😊 We're really glad Maga was so helpful and answered all your questions — she'll be thrilled to hear this. We truly appreciate it. 🙌
Réponse de SteadyPay
Hi Catherine,
Thank you for your lovely feedback. 😊 We're really glad you found the service friendly and efficient. We truly appreciate it. 🙌
Fantastic customer service above and…
Fantastic customer service above and beyond, service is definitely 5star. Easy for quick loans highly recommend.
17 août 2026
Avis spontané
Réponse de SteadyPay
Hi Steph,
Thank you for your lovely feedback. 😊 We're really glad you had such a great experience and appreciate the recommendation. We truly appreciate it. 🙌
Completely unreliable systems and…
Completely unreliable systems and aggressive collections despite StepChange payments
I am on a formal Debt Management Plan with StepChange and have been making regular payments towards my CashWave loan since March 2026. I have told SteadyPay this multiple times, including during live chat and an AI call, and even provided my StepChange reference.
Despite this:
Payments were repeatedly not recorded or credited properly (June and July payments missing for weeks).
Their AI call summary completely misrecorded what I said about the latest payment.
They continued aggressive AI calls and threats of County Court Judgment.
The account balance has actually gone backwards. It previously showed money repaid; it now shows a negative repaid figure and demands the full original £300 plus £90 subscription even though repayments appear in the transaction list.
I submitted a formal complaint around 10 August and have still received zero acknowledgement or response days later.
I have to check the app every single day because I cannot trust their records.
SteadyPay’s systems are unreliable, their collections approach is aggressive even when a customer is on a recognised DMP and paying, and their complaints handling is non-existent so far. I would not recommend them to anyone.
15 août 2026
Avis spontané
Réponse de SteadyPay
Hi Lee,
Thank you for taking the time to share your feedback. We're sorry for the frustration and stress this situation has caused you, particularly while you are working to manage your finances through a Debt Management Plan.
We understand your concerns regarding the communication you received, the way payments were reflected on your account, and the time taken to receive a response to your complaint. Bank transfer payments can occasionally take time to be received, processed and reconciled to an account, which can temporarily affect how payment information is displayed. However, we appreciate that this caused understandable concern and frustration.
Following our review of your complaint, we have now reconciled the payments on your account and agreed to accept your current Debt Management Plan payments, provided the agreed monthly payments continue to be made as arranged. We have also agreed to cease further communications in relation to the collection of the balance while this arrangement remains in place.
We appreciate that the experience you initially had did not provide the reassurance or clarity you should expect, and we're sorry for the frustration this caused. We hope that the agreement now in place provides greater certainty moving forward.
Kind regards,
They are very unprofessional and are…
They are very unprofessional and are taking over a week to refund £12 even though it says on there website replies take up to one day. I have tried making a complaint and the advisor has totally ignored me so I've had to request this again. Very unprofessional.
14 août 2026
Avis spontané
Réponse de SteadyPay
Hi Ayman,
Thank you for your feedback. We're sorry that you experienced a delay in receiving your refund and in getting a response regarding your complaint.
While we aim to respond to customer enquiries as quickly as possible, response and processing times can occasionally take longer during particularly busy periods. We understand that this can be frustrating, especially when you are waiting for a refund or trying to raise a formal concern.
We can confirm that the refund has been processed, and you have also been provided with information about our formal complaints procedure so that your concerns can be considered through the appropriate process.
We're sorry again for the delay and frustration caused, and we appreciate you bringing your experience to our attention.
Kind regards,
Really straightforward to deal with
Really straightforward to deal with. Everything was done really quickly and I'm really happy with the service I received from Maga.
13 août 2026
Avis spontané
Réponse de SteadyPay
Hi Andrea,
Thank you for your lovely feedback. 😊 We're really glad Maga made everything so quick and straightforward — she'll be delighted to hear this. We truly appreciate it. 🙌
Anna at customer service just makes…
Anna at customer service just makes every issue seem so simple, they are so friendly and nothing is too much trouble
12 août 2026
Avis spontané
Réponse de SteadyPay
Hi Eleanor,
Thank you for your lovely feedback. 😊 We're really glad Anna made everything feel so simple and easy — she'll be thrilled to hear this. We truly appreciate it. 🙌
⭐️⭐️⭐️⭐️⭐️
⭐️⭐️⭐️⭐️⭐️
I had a difficult period recently and unfortunately missed a repayment with SteadyPay. I contacted their support to explain my situation, and Najlae was extremely helpful and understanding.
She took the time to listen, explained my options clearly, and helped me arrange a manageable payment plan rather than simply leaving me to deal with the situation on my own.
What I appreciated most was the way she communicated with me. She was professional, patient and genuinely helpful throughout the conversation.
Things can sometimes go wrong when life gets complicated, and having someone on the other side who is willing to help you find a solution makes a big difference.
A special thank you to Najlae for her understanding and assistance. You were a credit to the SteadyPay support team.
Thank you, Najlae! 🙏
12 août 2026
Avis spontané
Réponse de SteadyPay
Hi Ion-Florin,
Thank you so much for your wonderful feedback. 😊 We're really glad Najlae was able to help you through a difficult time — she'll be absolutely delighted to hear this. We truly appreciate you taking the time to share your experience. 🙌
My experience so far with SteadyPay has…
My experience so far with SteadyPay has been great, 👍 I have recommended two family members so far,
The customer service team is amazing
Especially ( Michael) he’s been a huge help very prompt at his customer care, much respect to him.
11 août 2026
Avis spontané
Réponse de SteadyPay
Hi James,
Thank you for your lovely feedback. 😊 We're really glad Michael has been such a huge help — he'll be thrilled to hear this. We truly appreciate the recommendations and your kind words. 🙌
No response from messages an no top up offered by the app although paid sort last Thursday
I have been a steadypay member for quite a while however, each week I seem to be experiencing problems with top up of salary, I only received half my wage last week, however the app has still not updated to offer a top up have sent emails to the customer service department on 7th, 8th, 9th and 10th of August of all have still had no response from steadypay to what is happening. It advises on the web chat that you will receive a response within a day an yet I still have had response to questions asked.
When dealing with customer services they send a generic message not really explaining what is happening.
As a result of nobody contacting me regarding top up I am now having to incur charges on my bank account for non payment, to which steadypay will not refund for although the system has not updated ??
** 12.08.26 Further update have actually had contact with steadypay however, to date they still have not top my salary up it has now been a full week, for a service that is supposed to help you it is financially making yr financial circumstances difficult as they can't issue a payment the same day for some reason I spoke to agent at 12noon whom authorized the top up it is now 1900 and no sign of any top up hitting my account. Was told they have had a huge amount of messages an this is the only time they could get back to me but still unhelpful as I don't understand how it takes so long for a payment to be sent to your bank account after it's authorized
10 août 2026
Avis spontané
Réponse de SteadyPay
Hi Aizic,
Thank you for taking the time to provide such detailed feedback. We're sorry for the delays and frustration you experienced, particularly as we understand that you were relying on the top-up and that the situation caused additional financial pressure.
Following a salary payment, our system can take up to 24 hours to update and reassess the information required to determine whether a top-up is available. In addition, top-up payments are processed manually, which means there can occasionally be delays between a request being approved and the funds reaching a customer's account, particularly during busy periods or where a weekend falls within the processing timeframe.
We also appreciate that the delays in responding to your messages made the situation more frustrating and that the updates you received did not always provide the clarity you needed. We're sorry for this experience.
We're pleased that your case was ultimately resolved and that the top-up was issued and received the following week. We appreciate your patience while this was being worked through and have taken your feedback on board regarding both our response times and the clarity of our communications.
Kind regards,
Was a good experience with Michael
Was a good experience with Michael, he was Educated, Professional, and pay attention for everything I was explain him, a lot of empathy, If the world have more people as Michael, I am sure will help everything be better Professionally.
7 août 2026
Avis spontané
Réponse de SteadyPay
Hi Carlos,
Thank you for your lovely feedback. 😊 We're really glad Michael was so professional, attentive, and empathetic — he'll be absolutely thrilled to hear this. We truly appreciate it. 🙌
Maga made the whole process clear and…
Maga made the whole process clear and simple and was extremely helpful.
9 août 2026
Avis spontané
Réponse de SteadyPay
Hi Lyall,
Thank you for your lovely feedback. 😊 We're really glad Maga made everything clear and simple — she'll be thrilled to hear this. We truly appreciate it. 🙌
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