Daniel helped me with by query on a potential increase. He went away and looked at my options . Then came back with the answer. He kept me informed and was courteous and professional. Exceptional serv... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I couldn't repay the loan on time. But The contact support experience has been great and especially Daniel was amazing and patiently extended the due date for me which was a great help.10/10 recommend... Voir plus
L'entreprise a répondu
I have been with SteadyPay for a while and I can say they are really good and helpful. Recently I paid a loan and requested another one but was getting a rejection however I spoke to Michael and he to... Voir plus
L'entreprise a répondu
Daniel dealt with my issue at Steadypay and was extremely efficient and rectified the problem which I was very pleased about. However the process of messaging and not being able to actually talk to so... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de SteadyPay
Écrit par l'entreprise
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Coordonnées de contact
London, Royaume-Uni
- support@steadypay.co
- steadypay.co
4,5
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service and experience
I experienced an issue where I was not receiving my cashwave funds after a few days of requesting it, and Maga was quick to identify that the issue was because my bank account connection had expired, she was extremely helpful and patient with me in reconnecting my account. Aswell as being very polite and professional she was pleasant and always came back to me with updates. Thank you again for the fantastic customer service and for resolving my issue so quickly.
4 août 2026
Avis spontané
Réponse de SteadyPay
Hi Paul,
Thank you for your lovely feedback. 😊 We're really glad Maga was so helpful and patient in getting your issue resolved — she'll be delighted to hear this. We truly appreciate it. 🙌
Maga identified potential problem with…
Maga identified potential problem with 2 payment cards on my profile which could've caused a system failure in my payment...by being proactive Maga made sure my profile was kept right and payment history would be kept right thank you
5 août 2026
Avis spontané
Réponse de SteadyPay
Hi Danny,
Thank you for your lovely feedback. 😊 We're really glad Maga was so proactive in spotting and resolving the issue — she'll be delighted to hear this. We truly appreciate it. 🙌
Fast and easy with very friendly staff
Fast and easy with very friendly staff, would recommend to anyone needing help to get a better credit score
2 août 2026
Avis spontané
Réponse de SteadyPay
Hi Mary,
Thank you for your lovely feedback. 😊 We're really glad you found the process fast and easy, and that our team made a positive impression. We truly appreciate the recommendation. 🙌
Great service and customer service support
Called to have my account sorted. I spoke with Daniel, who was friendly and very useful, dealt with the situation promptly and kept me updated throughout.
31 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so friendly and helpful — he'll be delighted to hear this. We truly appreciate it. 🙌
Michael was so helpful as always I am…
Michael was so helpful as always I am always glad when he is dealing with my query great customer service.
3 août 2026
Avis spontané
Réponse de SteadyPay
Hi Paul,
Thank you for your lovely feedback. 😊 We're really glad Michael continues to provide such great support — he'll be delighted to hear this. We truly appreciate it. 🙌
I dealt with Maga on the online chat…
I dealt with Maga on the online chat portal and she was brilliant! Great service and very responsive!
3 août 2026
Avis spontané
Réponse de SteadyPay
Hi Tom,
Thank you for your lovely feedback. 😊 We're really glad Maga was so brilliant and responsive — she'll be thrilled to hear this. We truly appreciate it. 🙌
Michael was very good at helping me get…
Michael was very good at helping me get this sorted . Thanks again
1 août 2026
Avis spontané
Réponse de SteadyPay
Hi Neal,
Thank you for your lovely feedback. 😊 We're really glad Michael was so helpful in getting everything sorted — he'll be thrilled to hear this. We truly appreciate it. 🙌
Use them through a banking app Jazari…
Use them through a banking app Jazari who recently changed platform. Steadypay reporting incorrect late payment to credit file. Won’t use again.
30 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Daniel,
Thank you for your feedback. We're sorry for the frustration caused by the payment being reflected on your credit file as a missed payment.
We understand why this may appear unexpected, particularly as the outstanding balance was settled shortly after the scheduled due date. In this case, the payment was due on 30 June and was received on 1 July. As the payment was received in the following calendar month, it was recorded as a missed payment for June when we reported the account information to the credit reference agencies.
As an FCA-regulated lender, we are required to report accurate account and payment information to the relevant credit reference agencies in accordance with our reporting obligations. This means that a payment made shortly after the due date can still be reflected as a missed payment where it falls into the following reporting period.
We appreciate that this can be frustrating, especially when the payment was only one day late, but we are required to report the account based on the applicable reporting criteria.
Kind regards,
Daniel was very helpful and responsive…
Daniel was very helpful and responsive to my query. He managed to solve the problem and quickly and within the timeframe he reassured me.
29 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Charm,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so helpful and responsive — he'll be delighted to hear this. We truly appreciate it. 🙌
Always helpful when you have hard…
Always helpful when you have hard times, and money in your account in secounds, great and helpful staff also.
28 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Mark,
Thank you for your lovely feedback. 😊 We're really glad we could help during tough times and that you found our team supportive. We truly appreciate it. 🙌
i would not reccomend this company to…
i would not reccomend this company to anyone. They take nouthing into consideration and make unfair and unreasonable decisions.
28 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Paul,
Thank you for sharing your feedback. We're sorry that your recent experience did not meet your expectations.
We understand that being declined for credit can be disappointing, particularly when you were expecting your application to be successful. Our lending decisions are based on our eligibility and affordability criteria at the time of each application, which can include information from a customer's recent credit history.
We appreciate that the outcome may not have been what you were hoping for, but these checks are an important part of ensuring that credit is offered responsibly and is appropriate for each individual application. Having previously been eligible for credit, or having a positive credit history overall, does not necessarily mean that every future application will meet the criteria.
We appreciate you taking the time to provide your feedback.
Kind regards,
Great Communication & Solutions
I had an issue with the application. I emailed the support team and Michael was quick and very responsive. He was able to identify my issue and liaise with the IT team to get me up and running again within a few hours
28 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Michael was so quick and responsive in getting your issue resolved — he'll be thrilled to hear this. We truly appreciate it. 🙌
You need be careful sign loan agreement…
You need be careful sign loan agreement they charge £7 whatever no refundable help with what don't give loan
27 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your feedback. We're sorry for any confusion caused during your application.
When a credit application is not accepted, the app may offer our Credit Builder product as an alternative. Credit Builder is a separate product and does not provide a loan. It is designed to help customers build their credit history through regular monthly payments, which are reported to the major credit reference agencies.
We can confirm that, in your case, the £7 payment was unsuccessful and no payment was actually collected, so there was no charge to refund. Your Credit Builder subscription has also since been cancelled.
We understand that the distinction between the two products may not have been clear, and we appreciate your feedback as we continue to work on making our product information as clear as possible.
Kind regards,
Lack of communication with this company
I’ve tried from Thursday for someone to get back to me had to send documents which I have no one has got back to me or read any messages or documents sent how are you supposed to get any thing sorted bear in mind I sent it all on the 23rd July even emails total joke of a company
23 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Michelle,
Thank you for your feedback, and we're sorry for the frustration caused by the delay in getting a response.
We understand that waiting for your application to be reviewed, particularly after submitting documents, can be frustrating. We have reviewed the information provided and can see that we were unable to complete the identity verification because not all required documents had been submitted.
For verification, we require a valid photo ID, a selfie holding the same ID, and a separate proof of address. These requirements are communicated to customers through the app and our chat support during the verification process, so that it is clear which documents are needed to complete the application. In this case, we received a selfie holding a proof of address, but not the required photo ID, so unfortunately we were unable to proceed with the verification.
We're also sorry that you had to wait for clarification from our team. We receive a high volume of enquiries, which can sometimes result in longer response times than we would like.
We appreciate your patience and hope that this explanation helps clarify what was needed to complete your application.
Kind regards,
Stuck in 'waiting for a teammate' loop…
Stuck in 'waiting for a teammate' loop since Friday 9 AM. Open banking is fully approved and pre-contract email received, but manual ID verification is completely unresponsive. App keeps sending automated reminders to upload ID but chat is ignored. Need this resolved today."
24 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Emily,
Thank you for your feedback, and we're sorry for the delay you've experienced.
We understand how frustrating it must have been to have completed the required steps and then be left waiting for your manual ID verification while continuing to receive automated reminders.
We receive a high volume of enquiries, particularly following weekends, which can sometimes result in longer response times than we would like. However, we appreciate that this doesn't make the wait any less frustrating, especially when you're trying to complete your application.
We're pleased that our team has since been able to assist you, and we apologise for the inconvenience caused while you were waiting for a response.
Thank you for your patience and for bringing this to our attention.
Kind regards,
easy
easy. very fast and Daniel. the person I spoke to was very professional
24 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Alexandru,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so professional and made everything quick and easy — he'll be delighted to hear this. We truly appreciate it. 🙌
It was easy and simple and great…
It was easy and simple and great service all the way najlae was brilliant and easy to follow explained how it works would definitely recommend to others
24 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Bernard,
Thank you for your lovely feedback. 😊 We're really glad Najlae made everything so clear and easy to follow — she'll be thrilled to hear this. We truly appreciate the recommendation. 🙌
Great customer service from Najlae
Great customer service from Najlae. Very helpful and quick response times.
23 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi AJ,
Thank you for your lovely feedback. 😊 We're really glad Najlae was so helpful and quick — she'll be delighted to hear this. We truly appreciate it. 🙌
Steady debt
A company that do not reply ive asked for help financially as im struggling and yet no one has bothered to contact me. I've given my email address too . I want to start a payment plan to address my issue. But im just being ignored. I work full-time and live in shared accommodation. Im just seeking help from a business. But for that to happen I've got to poo in my hands and clap. They are really unprofessional. More information you ask for help with a payment plan and the company still try and take money that isn't there . You have to give a review to get a response. They used to be really good.
24 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Nathan,
Thank you for sharing your experience, and we're sorry to hear how difficult and frustrating this situation has been for you.
We understand that when you're experiencing financial difficulty, getting timely support to discuss a payment plan is particularly important. We apologise that you had to wait longer than expected for a response. We receive a high volume of enquiries, particularly following weekends, which can sometimes result in longer response times than we would like.
We're pleased that our team has since been able to assist you and discuss your circumstances. We appreciate you keeping us informed and reaching out for support, and we hope that the assistance provided has helped clarify the next steps for your account.
We value your feedback and are continuing to work on improving our response times so that customers experiencing financial difficulty can receive the support they need as promptly as possible.
Kind regards,
Great app works as advertised
Great app works as advertised. Only problem ive ever had(which was 100% because of user error) was quickly and professionally solved by customer service. The agents name was Michael and I could not be happier with his support
23 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi Blazej,
Thank you for your lovely feedback. 😊 We're really glad Michael was able to help you quickly and professionally — he'll be thrilled to hear this. We truly appreciate it. 🙌
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.