Daniel helped me with by query on a potential increase. He went away and looked at my options . Then came back with the answer. He kept me informed and was courteous and professional. Exceptional serv... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I couldn't repay the loan on time. But The contact support experience has been great and especially Daniel was amazing and patiently extended the due date for me which was a great help.10/10 recommend... Voir plus
L'entreprise a répondu
I have been with SteadyPay for a while and I can say they are really good and helpful. Recently I paid a loan and requested another one but was getting a rejection however I spoke to Michael and he to... Voir plus
L'entreprise a répondu
Daniel dealt with my issue at Steadypay and was extremely efficient and rectified the problem which I was very pleased about. However the process of messaging and not being able to actually talk to so... Voir plus
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À propos de l'entreprise
À propos de SteadyPay
Écrit par l'entreprise
Top up your income and build your credit score. Sign up in under 3 minutes. Enjoy regular income, even if you work irregular hours - with no interest or APR. Build your credit score with all major UK Credit Reference Agencies for the lowest in the UK price of only £7 per month. Sign up!
Coordonnées de contact
London, Royaume-Uni
- support@steadypay.co
- steadypay.co
4,5
Excellent
1 k avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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The company do not communicate well at all
This company are awful if there is an outstanding balance.
I have emailed them multiple times giving an update on my current situation.
I have told them I had a bill of over £10,000 and needed a week or two to clear the balance in full. I have filled out their form to say this, emailed multiple different people and responded to every single email they have sent me.
The communications do not stop. They have said they are going to apply a default via post and email multiple times. They are reporting that I am missing payments and are actively ignoring the information I am sending. It is like I am talking to a brick wall.
I understand if people do not communicate, ask for more time or give a clear understandable explanation that this communication is essential however whenever I have done every single thing listed above it is beyond frustrating.
I would suggest avoiding this company as a result as it is adding stress to an already stressful time in my life.
2 juillet 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for taking the time to explain your situation. We're sorry to hear how stressful this has been, particularly given the financial circumstances you've described.
When a scheduled payment is missed, our system automatically triggers payment reminders and arrears communications. We appreciate that receiving repeated automated messages after you've already been in contact with us can feel frustrating and overwhelming, and we're sorry for the additional stress this has caused.
We understand that you have been communicating with our team regarding your circumstances and your intention to clear the outstanding balance. Where a balance remains unpaid, the account can continue to generate these automated communications until the arrears are addressed or an appropriate repayment arrangement is put in place.
We'd encourage you to continue working with our team so that your circumstances can be reviewed and the most appropriate way forward can be agreed. We appreciate you keeping us informed and understand that financial difficulties can be extremely challenging.
Kind regards,
great service and customer services…
great service and customer services florin was a great help
30 juin 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Florin was such a great help and that you had a good experience with our service. He'll be delighted to hear this. 🙌
Réponse de SteadyPay
Hi Ade,
Thank you for your great feedback. 😊 We're really glad you had an excellent experience with our service. We truly appreciate it. 🙌
I needed a little help last minute and…
I needed a little help last minute and steady pay stepped up and helped and it was really hassle free
21 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Simon,
Thank you for your great feedback. 😊 We're really glad SteadyPay was able to help you out last minute and that it was hassle free. We truly appreciate it. 🙌
Maga was great and managed to get my…
Maga was great and managed to get my query solved and prompt I really appreciate her.
21 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Joao,
Thank you for your lovely feedback. 😊 We're really glad Maga was so great and solved your query promptly. She'll be delighted to hear this. 🙌
This is my personal experience
This is my personal experience, I can evidence it, I wanted to put that out there before my review is inevitably removed. I urge people to dig deeper as negative reviews are overwhelmingly availble where it is harder to have them removed. Those reviews are, in my personal experience, more reliable.
My personal experience (again, I can supply evidence if this is denied).
I had an account with Pockit, which works with Steady Pay to supply credit products. I took multiple advances out over a few months m, each time, paid way before the due date.
I closed the Pockit account as it was actually negatively effecting my credit file/score due to being a loan. At the time of closing, I expected to have a way to pay the outstanding advance of £50, when this didn't present itself, I contacted Pockit, and I was told they had system issues and would let me know once these were solved. No such contact was made, I attempted to get a way to pay this advance, searching through both Steady Pay and Pockit's sites, and nothing, no one would supply me with a way to pay.
I eventually had an email from Steady Pay informing me that they didn't want to 'dent' my credit file with a late payment (laughable now). I explained the situation and they finally supplied me with a way to pay, I paid within 10 minutes of receiving that invoice.
They still put a late payment marker on my credit file. Suddenly they were uncontactable again and have ignored requests for this to be rectified. I am disabled and in the process of moving home and this is having an extremely negative effect on my ability to get things set up in my new property and I run a business that needs me to not have a negative marker like this so having a huge effect on my life, including my business which is my livelihood.
They have made it clear they could not care less and won't help me in any way.
I will be escalating to FOS regardless as the impact has been horrendous and just removing the marker is not going to be enough, even if they do eventually agree to do so.
They should be ashamed.
15 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Jason,
Thank you for taking the time to share your experience. We're sorry to hear about the frustration and stress this situation has caused you, particularly given the circumstances you have described.
We understand your concerns regarding the payment and the information reported to your credit file. Where a payment remains outstanding beyond its scheduled due date and into the relevant reporting period, our standard process may require this to be reflected in the information reported to the credit reference agencies.
We appreciate, however, that the circumstances surrounding your payment and the process of obtaining a way to settle the outstanding balance caused you significant frustration. Following a further review of your case, we have removed the missed payment marker from your credit file as a gesture of goodwill.
We take concerns regarding credit reporting and customer communication seriously and appreciate you bringing your experience to our attention. We are sorry that your experience did not meet the standard of service we aim to provide.
Kind regards,
Nothing complicated and very helpful
Nothing complicated and very helpful, Eugene thanks again.
19 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Melbourne,
Thank you for your lovely feedback. 😊 We're really glad Eugene made everything simple and helpful for you. He'll be thrilled to hear this. 🙌
5 star experience and wonderful help…
5 star experience and wonderful help from Najlae when needing to work through a challenge
12 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Gilly,
Thank you for your wonderful feedback. 😊 We're really glad Najlae was so helpful when you needed to work through a challenge. She'll be delighted to hear this. 🙌
A Smooth Experience Thanks to Anna
I had a great experience with SteadyPay. Anna from the customer support team was incredibly professional, friendly, and genuinely helpful throughout the entire process. She answered all my questions with patience and made everything easy to understand. Her excellent communication and dedication to providing outstanding customer service really stood out. Thank you, Anna, for making the experience smooth and stress-free. Highly recommended!
16 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Alvin,
Thank you for your wonderful feedback. 😊 We're really glad Anna was so professional, friendly and genuinely helpful throughout the process. She'll be absolutely delighted to hear this. We truly appreciate the recommendation. 🙌
Great service
Great service, pay back what you borrow no interest. Daniel is great to deal with
16 juin 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your great feedback. 😊 We're really glad Daniel was so great to deal with and that you appreciated the service. He'll be happy to hear this. 🙌
Daniel was a superstar getting on…
Daniel was a superstar getting on boarded
16 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Mahmudur,
Thank you for your lovely feedback. 😊 We're really glad Daniel was such a superstar in helping you get onboarded. He'll be thrilled to hear this. 🙌
Réponse de SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad you found our service helpful and efficient. We truly appreciate it. 🙌
Maga is very kind and helpful woman
Maga is very kind and helpful woman. She do great job. Thank you
14 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Milena,
Thank you for your lovely feedback. 😊 We're really glad Maga was so kind and helpful. She'll be delighted to hear this. 🙌
Maga was amazing
Maga was amazing. Really helped me and sorted everything for me. Definitely recommend
14 juin 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your lovely feedback. 😊 We're really glad Maga was amazing and helped sort everything for you. She'll be thrilled to hear this. 🙌
I had a great experience with…
I had a great experience with SteadyPay. The support team was very helpful and responded quickly to my query. Special thanks to Maga for her assistance and professionalism. She answered my questions clearly and helped resolve my issue. Thank you for the excellent customer service.
14 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Sandeep,
Thank you for your wonderful feedback. 😊 We're really glad Maga was so helpful and professional in answering your questions and resolving your issue. She'll be thrilled to hear this. 🙌
Brilliant help simple to understand and…
Brilliant help simple to understand and quick response
13 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Mike,
Thank you for your great feedback. 😊 We're really glad you found the help brilliant, simple to understand, and quick. We truly appreciate it. 🙌
Daniel explained how the service worked…
Daniel explained how the service worked and sorted out any issues I had and made the experience much better.
Thank you
12 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Danielle,
Thank you for your lovely feedback. 😊 We're really glad Daniel was able to explain everything clearly and sort out your issues. He'll be thrilled to hear this. 🙌
Daniel helped me to understand how…
Daniel helped me to understand how top-ups and emergency top-ups works. Very helpful! :)
11 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Maricon,
Thank you for your lovely feedback. 😊 We're really glad Daniel was so helpful in explaining how top-ups and emergency top-ups work. He'll be thrilled to hear this. 🙌
Very helpful staff easy to get set up…
Very helpful staff easy to get set up and they are quickly to get back to you if you have an issue, Thanks for your help Magda.
9 juin 2026
Avis spontané
Réponse de SteadyPay
Hi Emily,
Thank you for your lovely feedback. 😊 We're really glad Maga was so helpful and that you found the setup process easy. She'll be delighted to hear this. 🙌
Careful, app has issues
Something is going on with the app each time you on it. I have paid off in full my 300£ loan by accident and I wanted to contact customer service to cancel that. It says they have 24 hours to respond and no one has. I sent two emails and got no response. There is no contact number to be able to ring them. Until now I was kind of happy with them but now I got problem and seems like there is no support.
8 juin 2026
Avis spontané
Réponse de SteadyPay
Hi there,
Thank you for your feedback, and we're sorry to hear about your experience.
We understand how frustrating it can be when you're unable to make changes to your account and are waiting for a response from our support team.
In some circumstances, after a loan has been settled, there is a short processing period before certain account actions can be completed. This is a standard part of our process and can temporarily restrict changes within the app.
We're also sorry that our response took longer than expected. While we aim to respond to all enquiries as quickly as possible, response times can occasionally be longer during busy periods or following weekends.
We're pleased that your enquiry has since been reviewed by our team, and we appreciate your patience while we resolved the matter.
Kind regards,
The SteadyPay Team
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