If i could give zero stars i would. The steamer arrived broken, which in itself is not what is bothering me. It's the return process. I have to contact the customer support, which 6 days later has sti... Voir plus
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Lisez les avis des autres
Bought a Pilo 2 and it worked twice then stopped. I emailed Customer Service who took over a week to reply (by which point I'd thrown it away) and said that because it was purchased from Selfridges no... Voir plus
A wonderful customer service experience.I asked if I could buy replacement blades for my Pilo 1. I was emailed for photos of the Pilo and my name and address and sent to me free of charge. I can't f... Voir plus
Faulty steamer and not heard back from customer services as yet - hope to v soon for an exchange. Beautiful designed products though! To update - Via instagram I was able to get in contact with cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Steamery UK
Écrit par l'entreprise
Steamers
Fabric Shavers
Laundry
Clothing Brushes
Accessories
Breathing fresh air into textile care
Steamery is a Scandinavian clothing care brand that wants to modernize the way we treat our clothes. We make innovative clothing care products that combine minimalist design with powerful performance and functionality. Our mission is to inspire people to take better care of their clothes so their wardrobes can last longer. On a grand scale, we aim to slow down unsustainable processes and inspire a slow fashion lifestyle.
The company was founded in 2014 and today we have resellers across the globe. We are a team of entrepreneurs, designers, and textile engineers passionate about making clothing care modern again. Our product range includes steamers, fabric shavers, laundry detergents, and accessories that help extend the life of your wardrobe.
We like to think that you never really own a garment. We prefer the notion that you are only caring for it until the next owner. At Steamery, we want to educate and inspire people to care for their clothes in a conscious way and view their garments as lifelong companions and worthwhile investments that can last for generations to come rather than temporary items to wear once and then throw away.
Coordonnées de contact
Royaume-Uni
- contact@steamery.co.uk
- steamery.co.uk
3,5
Moyen
362 avis
Demande des avis aux clients
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A répondu à 62 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Excellent service
Excellent products delivered in time stated. My only criticism is that the packaging was excessive.
28 janvier 2026
Great innovative products at reasonable…
Great innovative products at reasonable prices. Highly recommend.
9 janvier 2026
Strong, cloying perfume.
I was very disappointed with the clothes spray because I do not like the smell of it which, to me, smells nothing like the description, more like throse over perfumed fabric conditioners.
I did feel like returning it with a note re above comment.
24 janvier 2026
No communication following missing order
I had placed an order before Christmas for a steamer and lint roller for my partner. Upon delivery I noticed the lint roller had not been included within the shipment.
I raised this with the contact details registered (along with providing evidence) which was initially replied to by a representative named Lucy, who confirmed she had re-submitted the order for the missing item. That was the last contact I had with the team.
After not receiving anything for a following fortnight, I once again reached out, and have received any response.
The current total of chaser messages sent now stands at 4 emails, and have resulted to more formal proceedings through Amex.
Terrible service.
20 janvier 2026
Avis spontané
Réponse de Steamery UK
Hello Jason, thank you for taking the time to write a review. I am very sorry to read about this experience with the order and not receiving all items as expected. We've had somewhat of a backlog since the Holidays and doing our best to catch up and handle incoming errands. Please don't hesitate to write again should this matter not have been solved yet. Wish you a nice Monday and start of the week.
No customer support existent
I have been trying to reach out to Customer Support team for over a week now and I have had no replies. The chat bot promises to create a support ticket that actually never gets created, I reached out directly though email a few times and got no reply. I even installed Messenger hoping that maybe this channel will allow me to speak to someone in the company.
I bought a steamer and when watching tutorials I realised that the product I bought isn't working horizontally and so I wanted to immediately replace it with another steamer that does work horizontally. Unfortunately this level of detail is missing in the product description or comparison on the website so I just simply assumed they all work in similar ways.
I cannot use the product I bought cause I've been hoping to replace it, but at the same time I have no successful contact from the Steamery team to progress with a replacement. I'm stuck and now I truly regret buying from this company.
I'm very disappointed with my experience.
I would never buy from this company again
5 janvier 2026
Réponse de Steamery UK
Hello Ali, thank you for taking the time to write a review. Very sorry to read about this experience and we appreciate the feedback. I just wrote you an email and provided some further information for regarding getting in contact with the right team to help you further with your inquiry. Don't hesitate to write back. Wish you a nice day.
What an incredible product!
What an incredible product!! I no longer have to do battle with the ironing board and iron. I can literally just take this out and get my outfit ironed in seconds. Literally. It's transformed my life and meant I am wearing more clothes I just couldn't be bothered to get out due to a small cramped wardrobe!
16 septembre 2025
Easy to order and with short notice…
Easy to order and with short notice before Christmas the order arrived in good time
17 décembre 2025
Great products best washing liquid ever…
Great products best washing liquid ever the white washing liquid is fantastic you won’t want to use any other
5 juillet 2025
Great website
Great website. I had been thinking of buying a steamer for a while and this looked like a good for a good price. I purchased on a special offer with the clothes bush and electric piller. Aesthetically a great product and design. Really happy with all 3
17 décembre 2025
Non delivery of goods
I’ve only received a fraction of my order and no response other than to state you’re dealing with a large number of queries following my email to find out what’s happening.
28 novembre 2025
Five stars
Prompt delivery. Replied to enquiries before purchase.
I am really pleased with this item. I have spent the day steaming clothes and I love the results!
16 décembre 2025
Quick delivery
Quick delivery. As this is a Christmas present it hasn’t been opened yet
11 décembre 2025
Such a disappointing experience
I have still not had a reply from anyone at SteameryUK and they have taken £172 and only delivered Fabric Spray an £8. They owe me £164 and I only wanted the product for my wife for Christmas! It is impossible to connect with them either by phone or email. I am now contacting my bank to get a refund.
8 décembre 2025
Avis spontané
Réponse de Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
Do not buy
I ordered the hero duo set, £175 in the sale, and steam water, £8, on the 2/12/25. The delivery came with only the water. I have emailed customer services twice with no reply and have now been on hold to customer services for a total of 1 hour and a 1/2. No one is responding to my emails or picking up the phone, so I can only assume this is some sort of scam. Let’s see if they respond to this review. My advice would be ‘do not buy’ unless you’re willing to lose your money and then be ignored.
1 décembre 2025
Réponse de Steamery UK
Hello, we are truly sorry for this experience. Please know we're currently having a backlog in the customer service team and we're working our best to get back to you soon as we can.
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