Sterling Home - Glasgow Avis 

Good value for money and great service

Great quality products and a great service from order to delivery

Helpful and well informed, friendly staff.

Staff couldn’t be more helpful, and kept me informed with updates due to delays out with their control , guys who delivered and installed suite were great and tidied up all waste

An excellent experience, great customer service at every point. Well appreciated and we love our new sofa, thank you.

Knowable salesman and alluded to fact that I was previous customer

There was a mix up regarding our suite and it was damaged during delivery.
We were told we can order another suite. We are very happy with customer service.

We bought a large wall clock and it was covered in dust took ages to clean disgusting the girl was pleasant but the clock was a display can’t remember what date we bought it it was june

Very good experience with Sterling at the store and delivery

Great customer service by Jamie great delivery service

No issues during the process

I was given a cleaning kit by sales assistant saying this is your sterling cleaning kit and only when I looked at paperwork a few days later discovered it had cost me £70 also sold insurance policy I didn’t need as I am already covered by house insurance new for old and told assistant this but was told manager points out suite colour now not available so would get price of suite to buy a new one. Again mislead

On time delivery. Quick install and decent fitters

I reported a problem with the frame covering under the suite when it was delivered. I haven't heard anything back from customer service yet. Perhaps the issue has been overlooked?

First rate staff and excellent quality of furniture

Great choice of furniture and Marion the salesperson was really friendly, knowledgeable and helpful. Delivery was easily organised and the delivery team were excellent.

“A Frustrating Journey with Sterling Furniture”
The Eternal Wait: Sterling Furniture’s delivery timeline has been an exercise in patience. Initially promised an 18-week wait, I soon found myself facing an extended period—now 23 weeks—for a single 3-seater couch. Communication during this time has been sparse, with Sterling attributing the lack of updates to a separate delivery company. It’s disheartening to pay for an item and feel completely in the dark about its progress.
The Mythical Settee: The settee itself has become a legend. Forgotten in the haze of waiting, its appearance remains a mystery. Is it plush and inviting, or a disappointment? We’ll find out eventually, but Sterling’s handling of the situation leaves much to be desired. Perhaps they’re too busy stargazing to provide meaningful updates.
Conclusion: In summary, Sterling Furniture’s customer experience falls short. If you’re considering a purchase, be prepared for an endurance test. As we await our elusive couch, we’ll raise a metaphorical glass to resilience. Sterling may not control time, but they’ve certainly tested ours. 🪑

Buyers beware, when you leave 25% deposit for a sofa and then decide to cancel the sofa they keep your 25% deposit, which in my case was £620. When I asked if I could use my deposit towards another sofa I was told I would lose £500, that’s how desperate they are to keep your money. When the sofa was delivered, it has lots of issues, firstly it only has chrome feet at the front, castors are at the back, which makes it look as if the feet have been broken off. When we asked if we could buy a couple of scatter cushions we were quoted £139, these cushions are flat after a week, because they are filled with cheap hollow fiber, the sofa wasn’t cheap, so why have they scrimped on materials, I had to use the cushions from my old sofa to prop up the back of the sofa as there is not enough cushions at the back for comfort. I have been married nearly fifty years and this is by far the worst made sofa I have ever purchased, won’t buy anything else from the store. My daughter purchased a similar sofa from another company for half the price and the quality is much superior to the one I bought from Sterlings. Couldn’t fault the staff as they are only following orders, but they should have cancelled the sofa when I contacted them, it had not even been delivered to the store.