Steven Eagell Toyota Avis 1 358

Outstanding Service – I Won’t Buy a Car Anywhere Else

Review Text:

This is my second vehicle from Steven Eagell Toyota Canterbury and the experience has been exceptional once again. The team are consistently professional, friendly, and genuinely committed to delivering outstanding customer service.

The whole process was smooth, transparent, and stress-free from start to finish. The quality of the vehicles speaks for itself, and the support you receive both during and after purchase is second to none.

I originally came to Toyota through a neighbour’s recommendation, and now I wouldn’t go anywhere else. Exceptional cars, exceptional team, exceptional experience — every time. Highly recommended.

We were confident that Steven Eagell Toyota had our best interests at heart and the Sales Executive, Tufayel Choudhury was courteous, knowledgeable and supportive at all times

I booked my Corolla in at Steven Eagell Toyota Wolverhampton for a service and was told multiple times over the phone that the recall work will be carried out on the same day as the service and that it would take the full day. Based on this, I booked a courtesy car as advised.
I dropped the car off at 8am on the 25th and collected it at 5pm, only to discover that the recall hadn’t been done at all—only the service. I felt misled, as I wouldn’t have needed a courtesy car for a partial visit where only the service was completed. At the counter, the gentleman tried to blame me for booking the courtesy car, even though I only did so because I had been clearly informed that both jobs would be completed together. I was then told to rebook the recall and the courtesy car again—meaning I would have to pay a second time for something that should have been done in the first place. The attitude at the desk felt dismissive, and I genuinely felt unwelcome.
When I asked for a manager, he resolved the issue immediately. He arranged a new date and confirmed a courtesy car free of charge, which is how it should have been from the start.
While I appreciate the manager’s quick and professional help, the customer service experience at the desk was very disappointing. Better communication, listening, and a customer-focused approach would have avoided all of this.

New showroom at Tunbridge Wells branch is light, airy and welcoming. Sue is lovely ... makes you feel right at home, attends to your needs (including the best coffee!) and within seconds a charming young man arrives (Craig or Andrew) with a cheerful greeting and immediately arranged, in this instance, for a new rear windscreen wiper. My car was taken away, wiper fitted and car returned just as I finished my coffee! 10/10

We recently received a Product recall for our BZ4X for the HVAC. We called our local S E Kings Lynn, and they managed to get it booked in the same week. We took the vehicle and dropped it off, we got to 4pm and received a call to say they hadn't got time to look at our vehicle. It was then rebooked in for one week later and as we had been inconvenienced they were going to collect and deliver the vehicle back FOC. About 430pm the night before it was due to be collected we received a call and they advised that they needed to cancel the booking as the part was found to be not to satisfactory standard, strange why this wasn't picked up a week earlier when the part would have been checked. They have now escalated to Toyota UK but we're unable to advise whether we would be looking at days or weeks before it could be looked at. This is our first impression of SE service and not a good one. Yhe recall was for an issue which could be affected by cold weather.

Not the best customer service. I have a new Toyota Prius due to be delivered on Monday and I’ve chased for 2 days now to see if everything is still on track. The original person, Kelly jones just ignores my emails. I think once you’ve signed you’re forgotten. Let’s hope there’s no issues when I do get the car!

Very happy with the deal, only snag was there were no mats with the car so I had to order some (and pay for them). So took the car away mat less, several weeks later still no mats so phoned them up, the guy was not aware I ordered mats, said he’d ring me back, never did. I’ve now ordered some from a third party.

Great service when looking for a car - listened to what I was looking for, talked about features, stuck within my price pocket and sold me the perfect motor for me.

Great personal service throughout purchase.

we had a great experience with steven eagell toyota . its been nearly a month i bought RAV4 from them , from the first step to last they were very helpful . Especially Tom who guided us. Thank you toyota . i will give 10/10

I had a great experience at the Steven Eagell branch in Wolverhampton. Kal was extremely helpful and reassuring when purchasing my Toyota. Communication was great and I left with all evidence of past warranties and an up to date service book which gave me that extra piece of mind. Thanks so much, Katrina

Chris was really helpful and easy to talk to, he gave us all the information we needed

I visited this Gatwick dealer last month. I am very impressed with the quality of customer service I received at this dealership. very friendly environment. My car case was handled by Martin Sears, who was very professional and attentive throughout the entire purchase process. Very quick responsive to the queries and the car delivery process was very smooth and handover was professional. loving my new Lexus NX 350h.

The work done on the car went very well and I was able to collect the car earlier than expected

Salesman was very helpful and made everything go smoothly. We have been going to this dealership for some years now and always receive good service

Car-less and grumpy, I had a list of car showrooms to visit, and began with Lexus. No appointment, I just wandered in.
They treated me like their newest best friend, and helped me buy a car. No heavy sales pitch, no hard-sell. I cannot imagine that sales team are around with nothing to do apart from wait for walk-ins, but they graciously acted as though that was the case.
No question too difficult, too time consuming or too silly. Car bought, available next day. Handed over with thorough briefing, follow up made, but not pushed.
All professional, couldn’t fault any of it. No longer either car-less or grumpy, just happy

Fantastic fast and friendly definitely recommend

The sales team were very helpful.
However the User Guide was generic. Toyota are trying to stop paper use. I think that is unacceptable when buying an expensive car with a large amount of technical information.
This in no way reflects on the sales team who have been very helpful.

I had an exceptional and awesome experience with Northampton branch. Raja walked with me through all the process and also very patient with me on decision making while Dan finalised the process with patient and care during registration. Kept checking on me the first week to be sure I don’t have any issues and I am enjoying it. Thanks Steven Eagell. I really enjoyed and appreciated your services and support.