Jemca Toyota Croydon Avis 190

Avoid Jemca Toyota, They are scammers!
I bought my Toyota Yaris from Jemca London last year Nov, expecting peace of mind from an official Toyota dealer, but within months serious issues were found, including tyre cracking, worn out brake pads, vent and suspension concerns. I was told it was just wear and tear/advisory concerns and blamed for doing the health check “too early,” even though I had only driven 100–200 miles locally in four months. I escalated multiple times to the after sale team and they kept ignoring my concerns.
very disappointing experience and poor aftercare.

Update 26/5/26
My issue has been escalated to the after-sales team, but it has only led to blame being passed between branches. I was told to wait for a call, and it has now been two weeks with no contact. If anyone wants to buy a car and then be ignored after the sale, choose Toyota. They give a 1-year warranty in writing, but do nothing when you actually need support.

Services that make a come back. Genuine people working hard to make a good deal for you (male or female!! - I feel it's important to note). Not to mention top cars in the world.
I was served by Mukesh and Dee - can't fault it! Mukesh was there for me throughout the entire process and made me feel confident and taken care of.

Dee has been so wonderful from our first visit a few weeks ago, to today where we’re collecting our new car. Thank you for helping us and being so patient with our 1 year old who wanted to climb in every single car!

Lovely experience from start to finish. Dee sims was lovely from when we first walked in the door, made us feel very welcome, attentive. 5 star treatment

Dropped my car for rear brake service. When I picked my car up my front sensors were going off. I contacted Toyota straight away and spoke to the Robin who advised me to bring the car back. I could not as I had other commitments. He asked me to send the recording of what was happening and there was no response. I called twice no response. I went in today and I was told that I might need to pay for the investigation as the car looks like someone tried to break in. The break in damage has been there for over 6 months before the repair. This is super disappointing from a garage that is meant to be professional. I could have given a zero rating if the option was there.
I went to Jemca Croydon and I was told, I have to pay for an investigation as the brakes are not linked to sensors. The person that spoke to me was rude, he went on to say "this is like going to a dentist with a tooth ache and you come back complaining of a leg hurts", very rude and unprofessional.

I began my search for an approved used Toyota through the Toyota UK website and found a suitable car within my budget at Jemca Toyota Croydon.

As part of the process, I was invited to submit details of my part exchange vehicle. The valuation provided was acceptable and closely aligned (within £100) of an offer I had received from We Buy Any Car.

On Wednesday 25th March, I placed my order online and received confirmation. Shortly after, Jemca contacted me to confirm the order, and we agreed on a collection date of 3rd April. Based on this, I made several arrangements, including booking overnight accommodation and organising the installation of a home charging point.

However, on Tuesday 31st March, I received an email from Jemca stating that they now valued my part exchange at approximately £5,000—nearly £1,000 less than the original figure. They also indicated the retail value of my car was around £7,000.

I raised concerns, noting that the initial valuation came directly from Toyota’s own system. I was told a Sales Manager would contact me. Later that day, I spoke with Peter Dunn, who stated he was unsure why he had been asked to call. Despite me explaining the situation fully, there was no flexibility—he confirmed the lower valuation would stand. His suggestion was that I sell the car privately or through We Buy Any Car.

I asked whether there could be any adjustment to the vehicle price to reflect the removal of the part exchange and the time and expense I had already committed. This was declined outright.

At this stage, my options were:

Accept £1,000 less for my part exchange, or
sell it elsewhere independently, while still paying full price for the car. Neither option felt reasonable given the circumstances.

The overall experience left me disappointed. When making a purchase of this value (£26,000), I would expect a fair, transparent process and a level of customer care that reflects the investment being made. Unfortunately, that was not my experience here.

There was no acknowledgment of the inconvenience or costs incurred on my side, and no effort made to salvage the deal. The approach felt inflexible, and at times unprofessional.

As a result, I chose to cancel the purchase.

Overall, this was a very poor experience, and not what I would expect from a main Toyota dealer.

Dee has been so helpful over the past few visits to Jemca Croydon.
Mukesh has also completed our buying of our new car, excellent service.
Martin has been our go to guy and hooked us up with the Toyota bug we now have. Thank you everyone x

Great experience. All the staff were extremely helpful and can thoroughly recommend them, especially Rose and Dee.

Dee was so helpful and complimented the whole process and experience perfectly.

Lovely lady Dee very welcoming very happy with my new car

OExtremely helpful and very friendly. Gave me great advice re purchasing the car.

Dee told me to go for it, I did & I am so pleased. Today I had some bad news, but then came the car to ease my pain. So glad I finally bought something just for me.
Thanks also to Uditha a kind helpful salesman who re assured me every step of the way.

Got a mobility car here for my daughter, the colleague was extremely helpful and we received excellent service

Since I've been in the process of buying a new car and trading in my new one, the team have been super helpful. Dee at front of house has been absolutely lovely, warm and complimentary. Martin helped with the trade in and I must mention Julian who calmly helped me through financing options without being pushy. I'd recommend Toyota Purley Way for their expertise and warmth. Kwaku was amazing today with my handover and thanks also to Phil for handing the keys over. The reveal of my new car was a lovely touch. Thank you all v much!

Dee was very welcoming and friendly.
Udi explained everything clearly.
Very professional and helpful service

Amazing personal service Hayden really went above and beyond to get everything I wanted made me feel at ease and happy to recommend

We've been with Jemca Toyota for many years.
Most of the time we had a great experience and service there.
Our main centre is Jemca Toyota Bromley.

The Staff there are always polite. The customer service is good. The centre is pleasant, clean and comfortable.

Do not see any reason or wish to change where we buy and look after our Toyota cars.

Thank you Jemca Toyota

Needed an urgent fault repair at Jemca Croydon an was quoted a date for FOUR weeks ahead! It seems that urgent repairs are not prioritised at Croydon, and are lumped in with recalls and yearly service. In the end had to phone around other dealers and managed to get a nearer date in Sidcup, who dealt with the problem quickly an efficiently. Croydon did not seem to care about my problem at all.

Thanks to Kaydi, he was very professional and supportive during the process.

This is a review for Bromley who are probably too scared to have their own profile, but hopefully the new GM will change that.
I want to begin by acknowledging Imran and Sarim for eventually ensuring our £500 deposit was refunded. That said, this does not take away from what was, overall, a very stressful and concerning experience.

We visited JEMCA’s Bromley dealership to view a vehicle, despite having had a poor experience there the year before. The car we were interested in was due to be moved to another dealership the following day, which created pressure to leave a deposit so we could return at the weekend to test drive it.

We later decided to proceed with a £500 refundable deposit on the clear understanding that we would only move forward with the purchase if the car was satisfactory after the test drive. The vehicle was priced at £33,500 and was the highest specification model, which made it particularly appealing as I am in the process of returning to driving after a long period of rehabilitation.

Our first concern arose when, after paying the deposit, we received paperwork stating there was a £2,000 credit card limit, meaning the remaining £31,500 would need to be paid in cash within seven days. This had not been disclosed beforehand.

During the test drive, the car was tightly parked and we were sent off after a brief walk-around. When we returned and viewed the vehicle in daylight, we discovered a severely buckled alloy wheel and a slashed tyre, rendering the car unroadworthy. We also found damage (a hard to spot dent) to the front passenger wing that appeared to have been pulled out but not properly repaired or repainted.

This raised concerns about potential hidden impact or stress damage, especially given the vehicle had only 4,400 miles on the clock. The overall condition of the alloys also suggested the car had not been well cared for, despite being used as a demo vehicle.

After the weekend, we requested our £500 deposit back. We were told repairs would be made and that we had “one last chance” to proceed. We declined and were promised a refund within five days.

The refund was not processed within that timeframe. We were later told this was because the bank details were “in the wrong name,” which was contradicted by the email trail. No one from the accounts team contacted us to clarify this, which prolonged the situation unnecessarily.

Additionally, the lack of response to phone calls, emails, and voicemails, including from management was extremely frustrating, particularly in a sales and customer service environment.

While we appreciate Sarim’s efforts to improve the dealership experience and resolve the matter in the end, the combination of pressure selling, lack of transparency around payment terms, presenting an unroadworthy vehicle for test driving, and delays in issuing a refundable deposit left us with a very negative overall impression.

My advice to others is to inspect any vehicle thoroughly, ensure all payment terms are clearly documented, and use a credit card for deposits where possible for added protection.

We've been using Jemca for nearly 2 decades, to both buy our nearly new cars and for our annual service. We were very pleased with the service. However over the past 3 years Jemma's service has been exceedingly poor and their charges have gone up. We booked our car for a service including pick up and delivery. The after sales manager Charlotte wrote me a clear email which I replied to. This was sent on to the service manager and I had an incompréhensive email from him. When I phoned to enquire what he meant to say, I had to hold on for ages listening to an inane repetitive tune! They could call back instead. Also we had a problem from when we bought the car with the automatic boot opening and it's never been adequately fixed. I was now told in order to diagnose it, it will cost £200. I'm not sure if I'll use then again next year. Last year we used Jemca Derby and service was much better.
Just a little update, to be fair and honest. We had our car serviced last week and the service is excellent and thorough. It's also guaranteed for a year.