After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Voir plus
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Lisez les avis des autres
Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Voir plus
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The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Voir plus
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Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Coordonnées de contact
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Royaume-Uni
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,8
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Fantastic staff at stocalfe response
Fantastic staff at stocalfe response. Very friendly and understanding and go above and beyond to answer all questions you may have.
6 juillet 2026
Avis spontané
Réponse de Stocalfe Response
Hi David,
Thank you for your 5-star review. We're delighted to hear that you found our team friendly, understanding, and helpful throughout the process. Going above and beyond to answer our clients' questions is something we pride ourselves on, so your feedback means a lot to us.
Kind regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Adrian,
Thank you for your 4-star review. We're pleased to hear you found our responses swift, our communication helpful, and that having a single point of contact made the process easier.
We appreciate your feedback.
Kind regards,
Stocalfe Response
They have been extremely helpful and…
They have been extremely helpful and supportive during the whole process. Thankyou
10 juin 2026
Réponse de Stocalfe Response
Hi Bobbie,
Thank you for your kind words! We’re glad to hear our team was helpful and supportive throughout the process.
Best regards,
Stocalfe Response
Been amazing from the start
Been amazing from the start, thank you to Joshua for keeping me updated and answering any questions iv had. 5 star experience.
5 juin 2026
Réponse de Stocalfe Response
Hi Kathleen,
Thank you for your wonderful review! We’re so pleased to hear you had a 5‑star experience. Joshua will be delighted to know his updates and support made a difference.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Christopher,
Thank you for your lovely feedback! We’re pleased to hear our team was helpful, polite, and made everything easy to understand.
Best regards,
Stocalfe Response
They are so swift
They are so swift. The whole process was seamless, their customer care is top notch.
11 juin 2026
Réponse de Stocalfe Response
Hi Ojedokun,
Thank you for your kind review! We’re thrilled to hear the process was seamless and that our team delivered top‑notch customer care.
Best regards,
Stocalfe Response
Excellent customer service
28 mai 2026
Réponse de Stocalfe Response
Hi Mark,
Thank you for your great feedback! We’re delighted you received excellent customer service, it means a lot to our team.
Best regards,
Stocalfe Response
Phoned these when claiming against another driver .
Phoned these when I was involved in an accident (other driver at fault )
They were the first hit on Google when I was trying to find my insurance company details .
I will start with the one positive - I got a hire car extremely promptly!
The rest was SLOW and not streamlined.
I had to chase the insurance company of the other driver in the end, and that had more of an impact !
10 avril 2026
Avis spontané
Réponse de Stocalfe Response
Hi Kate,
Thanks for your review.
Unfortunately we cannot identify you as a client. Please can you email support@stocalferesponse.com with your claims reference and contact details so we can investigate your matter urgently?
Thanks,
Stocalfe Response
Réponse de Stocalfe Response
Hi,
Thank you so much for your 5 star review.
Much appreciated,
Stocalfe Response
Réponse de Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you taking the time to leave us feedback.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi,
Thanks for the 5 star review, we appreciate you taking the time to leave us feedback.
Best wishes,
Stocalfe Response
Réponse de Stocalfe Response
Hi,
Thank you for the 5 star review, we appreciate you leaving us such positive feedback.
Best regards,
Stocalfe Response
Excellent service
Excellent service, stress free and the guys and girls are all extremely professional and reassuring throughout the whole process. 100% recommended.
14 mai 2026
Avis spontané
Réponse de Stocalfe Response
Hi Kyle,
Thank you so much for your kind words!
We’re delighted to hear that you found the whole process stress free and felt supported throughout.
Our team takes great pride in being professional, approachable, and reassuring, so it means a lot to know that came through in your experience.
We really appreciate your 100% recommendation, it truly helps others feel confident in choosing us.
Best regards,
Stocalfe Response
Professional and courteous and always…
Professional and courteous and always in contact, by email and phone.
My car was uplifted the next day with a courtesy car delivered, seamless transactions.
Big thanks to Guy and Amber who explained the whole process.
Would highly recommend.
12 mars 2026
Avis spontané
Réponse de Stocalfe Response
Hi Jacqueline,
Thank you so much for your fantastic review. We’re delighted to hear that you found our service professional, courteous, and consistently communicative, that’s exactly the experience we aim to deliver.
It’s great to know the uplift of your vehicle and the delivery of your courtesy car went smoothly. Guy and Amber will be thrilled to hear your kind words, they take great pride in guiding customers clearly through the process.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We truly appreciate your recommendation and are always here if you need any further support.
Warm regards,
Stocalfe Response
An agent called Guy
An agent called Guy, made the whole process so much less stressed and easier, amazing experience.
Thank you for being my hero
2 avril 2026
Avis spontané
Réponse de Stocalfe Response
Hi Lianne,
Thank you so much for taking the time to share your wonderful feedback! We’re absolutely delighted to hear that Guy was able to make the whole process smoother and less stressful for you. He’ll be thrilled to know he made such a positive impact, being called a hero truly means a lot.
We’re grateful for your kind words and are always here if you need anything in the future.
Warm regards,
Stocalfe Response
I actually rang these accidentally
I actually rang these accidentally.
Seemed helpful to start with. Courtesy car on drive next day. New Mercedes which had faults of its own. My car didnt move for any repairs. Then had to Chase them up after a week of speaking to 5 different ppl 2 of whom were my case handler ??? For them to ring and tell me third party not accepting liability... even though I were stationary. Only willing to try and claim from anybody and everybody insurance companies. I got in touch with my own insurance company and all sorted within a weeks time. That's professionals at work. Not stocalfe.
16 février 2026
Réponse de Stocalfe Response
Hi Tanya,
Thank you for sharing your experience, and we’re genuinely sorry to hear that you left feeling frustrated and let down. That’s never the outcome we want for anyone who comes to us for support.
We’re pleased to hear your own insurer was able to bring the matter to a resolution for you, but we also want to clarify why things unfolded the way they did on our side. Stocalfe Response is a non‑fault accident management company, which means we can only handle claims where the third party accepts liability and we claim the costs directly from them so not to affect your insurance premiums. We provided you with a replacement car during this time to keep you mobile during our investigations, at no cost to you.
Unfortunately, in your case, the third party strongly disputed the circumstances. Because liability wasn’t accepted, we weren’t able to progress repairs or continue the claim as a non‑fault case.
We understand how confusing and inconvenient that can feel especially when you’ve already received a hire vehicle and expected the process to move forward as normal. We also appreciate the added frustration with the hire car issues, and we apologise that this added to your overall dissatisfaction. We have escalated these issues to Europcar.
Our intention is always to make things easier during what is already a stressful time, and we’re sorry that your experience didn’t reflect the service we aim to provide. We’ll be reviewing this case internally to ensure we improve communication and support in situations where liability is disputed, so clients like yourself have clearer expectations from the outset.
If there’s anything further you’d like us to look into or if you want to speak with a member of our team directly, we’re here and happy to help.
Best regards,
Stocalfe Response
The staff are very helpful and…
The staff are very helpful and friendly, and
any questions to ask them they willing to give you information, very professional.
22 janvier 2026
Réponse de Stocalfe Response
Hi Charie,
Thank you for your kind review. We’re delighted to hear that you found our team helpful, friendly, and professional. It’s great to know that any questions you had were answered clearly and confidently, we always aim to provide the information and support our clients need.
We really appreciate your feedback and thank you for choosing Stocalfe.
Best regards,
Stocalfe Response
Highly recommended was fantastic with…
Highly recommended was fantastic with answering my questions and queries.Very polite on the phone.
14 janvier 2026
Réponse de Stocalfe Response
Hi Lisa,
Thank you for your lovely review. We’re really pleased to hear that your questions were answered clearly and that you found our team polite and helpful over the phone. Providing a supportive, friendly service is something we take pride in, so your feedback means a lot.
Thanks again for recommending us!
Best regards,
Stocalfe Response
Supported every step of the way
Following a collision that wasn't my fault Stocalfe have supported me every step of the way. They arranged prompt roadside assistance, managing to get my car towed away within the hour which potentially saved me hundreds in fees. A hire vehicle arrived within 24 hours from the other side of the country: no mean feat when someone lives as remotely as I do. My employer has a strict office attendance policy and the hire vehicle meant I was able to meet it without interruption.
I have found everyone I have come into contact with to be friendly, supportive and approachable. I'm not used to dealing with insurance companies and everything has been explained clearly and patiently to me.
We're coming towards the end of the process, but there is still some way to go. I'm confident that Stocalfe will continue to work effectively and that everything will be resolved.
So far, they have managed to make an unpleasant, disruptive incident manageable and I couldn't ask for anything more.
9 janvier 2026
Réponse de Stocalfe Response
Hi Fraser,
Thank you for your fantastic review. We’re really pleased to hear that our team was able to support you quickly after your collision and help keep things running smoothly, especially given your remote location and work commitments.
It’s great to know you found everyone friendly, clear, and reassuring throughout the process, that’s exactly what we aim for. As we move towards the final stages, please be assured we’ll continue to work hard to bring everything to a smooth conclusion.
We truly appreciate your kind words and your trust in us.
Warm regards,
Stocalfe Response
A very stressful time was made much…
A very stressful time was made much easier, very friendly and professional
15 décembre 2025
Réponse de Stocalfe Response
Hello,
Thank you for your lovely feedback. We're really pleased to hear that we were able to make a stressful time easier for you. Providing a friendly and professional service is incredibly important to us, so your comments mean a lot.
If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
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