After a long day at work, My driver Stuart kept in touch with me on his journey from Wales To Grimsby and my courtesy car was delivered in great condition. Stuart is the sort of person you need on y... Voir plus
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Lisez les avis des autres
Really friendly and professional service from start to finish. The team were very nice, helpful, and explained everything clearly when they delivered the hire car. They made the whole process really e... Voir plus
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The customer service was fantastic and the lady who dropped off my hire car was amazing, she kept me posted on delivery and went above and beyond explaining all of the car’s functions to me before lea... Voir plus
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Very nice man called Colin dropped of the hire car, he was really thorough checking over the car and very friendly. The hire car was sorted out and delivered really quickly which is very impressive as... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Stocalfe Response is an established provider of Credit and Intervention Hire to motorists and commercial fleets involved in road traffic accidents. From Recovery, Repairs, Replacement Vehicles and Personal Injuries, we're a one-stop-shop when it comes to accident management. We promise we'll make it a seamless, stress-free experience and get you back on the road in no time.
Coordonnées de contact
Stretton Green Distribution Park, WA4 4TQ, Appleton Thorn, Royaume-Uni
- 01925 931133
- support@stocalferesponse.com
- stocalferesponse.com
4,8
Excellent
205 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Réponse de Stocalfe Response
Hi Kayleigh,
Thank you for your great feedback, we really appreciate it
Best wishes,
Stocalfe Response
5 Stars – Fantastic, Stress-Free Service!
5 Stars – Fantastic, Stress-Free Service!
I couldn’t be happier with the service I received from Stocalfe Response following my non-fault accident. They called me very quickly after the incident, which instantly put my mind at ease. A courtesy car was delivered within just two days – and that included a weekend – which was incredibly convenient and meant I wasn’t left stuck without transport.
My own car was collected and taken for repair within four days, and everything was explained to me clearly at every step. The team were friendly, professional, and always happy to answer any questions. I was kept fully updated throughout the whole process, so I always knew what was happening and when.
Overall, the experience was smooth, efficient, and completely stress-free. I’m genuinely very impressed and extremely grateful for how well everything was handled. I would definitely recommend Stocalfe Response to anyone needing help after an accident – outstanding service from start to finish! 👏🚗✨
14 novembre 2025
Réponse de Stocalfe Response
Hello,
Thank you so much for taking the time to share such a detailed and positive review, it truly means a lot to us.
We’re delighted to hear that our team was able to support you quickly after your non-fault accident and help make the whole process as smooth and stress-free as possible. Ensuring you’re kept informed, reassured, and back on the road without delay is exactly what we aim for, so it’s wonderful to know we achieved that for you.
Your kind words about our team’s friendliness, professionalism, and communication are greatly appreciated. We’ll be sure to share your feedback with everyone involved.
We’d like to clarify that we provided you with a credit hire car following your accident, not a courtesy car; this is a like‑for‑like replacement supplied to you, with the cost recovered directly from the at‑fault insurer rather than provided as a basic vehicle by a repairer or insurer.
We’re grateful for your recommendation and are always here should you ever need us again.
Best wishes,
Stocalfe Response
Hit by another driver in a car park
Following another driver hitting our car in a car park Stocalfe Response were just brilliant.
Our advisor Lewis dealt with everything and took the stress out of the situation from start to finish.
We received regular updates about the progress of our situation and our liabilities were clearly explained about the credit hire.
Thank you Lewis we are incredibly grateful to you and Stocalfe for all your help.
1 octobre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Michael,
Thank you for your brilliant 5-star review. We’re so pleased to hear that our team and especially Lewis, who was able to take the stress out of the situation after your car was hit. Clear communication and regular updates are exactly what we aim to provide, so it’s great to know this made a difference for you.
We truly appreciate your kind words and are grateful for the opportunity to support you through the process.
Best regards,
Stocalfe Response
State of loan vehicle …
The only problem I have is the condition of the hire car I was given. The inside was very dirty. I had to put water in the radiator and the screen wash also the tyre pressures were showing on the dashboard to be low. I I feel that the vehicle should have been checked before being released for use . The guys at Stocalfe Response were extremely helpful and very helpful. Apart from the loan car they were extremely helpful and professional.
19 novembre 2025
Réponse de Stocalfe Response
Hello,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found our team helpful and professional, but we’re very sorry to learn about the condition of the hire car you received. This is certainly not the standard we expect from our vehicle providers, and we completely understand your frustration.
Your comments about the cleanliness and the vehicle checks — including fluids and tyre pressures — are extremely important. We will be raising this immediately with our rental team to ensure this does not happen again.
Thank you again for your honest feedback and for your kind words about our team.
Best wishes,
Stocalfe Response
Very helpful
Stocalfe handled my no fault claim tremendously during this stressful and anxious time in my life I can’t fault at all how they have been super helpful and very reassuring from providing a suitable hire car and dealing with all matters to the best of their abilities I’m very pleased with how easy Amber (my claims handler) & Simon (who took my initial call) made the process for my myself very friendly team 🙂
4 novembre 2025
Avis spontané
Réponse de Stocalfe Response
Hello,
Thank you so much for sharing your experience. We’re truly glad to hear that we were able to support you during what was a stressful and anxious time. Helping to make the process as smooth and reassuring as possible is exactly what we aim for.
It’s wonderful to know that Amber and Simon were able to put you at ease and guide you through everything with friendliness and professionalism. We’ll make sure your kind words are passed on to them — feedback like this means a lot to the whole team.
We’re delighted that you were pleased with the hire car and the way your no-fault claim was handled. If you ever need our support again, we’re always here to help.
Best wishes,
Stocalfe Response
Good service and communication…
Good service and communication throughout the process. Initially i was given a manual car even though i asked for automatic but then they have changed this on request.
11 novembre 2025
Réponse de Stocalfe Response
Hello,
Thank you for taking the time to share your feedback. We’re pleased to hear that you were happy with our service and communication throughout the process.
We apologise for the initial mix-up with the hire vehicle, but we’re glad we were able to resolve it quickly and provide you with the automatic car you needed. Your feedback helps us improve, and we appreciate you bringing this to our attention.
If you need any further support, we’re always here to help.
Best wishes,
Stocalfe Response
Great customer service
The whole process was streamlined and made me feel at ease, during a stressful time. Rebekka was brilliant and kept me informed at every point, we spoke to a lovely lady called Amber this morning who could not have been any more helpful and attentive to our needs! Brilliant customer service
6 novembre 2025
Réponse de Stocalfe Response
Hello,
Thank you so much for your wonderful review. We’re really pleased to hear that the process felt streamlined and helped put you at ease during a stressful time, that’s exactly the experience we aim to provide.
It’s fantastic to know that Rebekka kept you fully informed throughout, and that Amber was so helpful and attentive when you spoke this morning. We’ll make sure both of them receive your kind feedback.
We truly appreciate your comments about our customer service, and we’re always here if you need any further support.
Best wishes,
Stocalfe Response
Amazing thanks to jack …☺️
What a brilliant company so helpful and understanding , everything was dealt with as smoothly as possible and jack answered all my questions and more highly recommend this company no complaints
29 octobre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Sarah,
Thank you for your brilliant 5-star review! We’re so pleased to hear you found our team helpful and understanding, and that everything was handled smoothly from start to finish. Jack will be delighted to know his support and clear communication made such a positive difference.
We truly appreciate your recommendation and kind words.
Best regards,
Stocalfe Response
I’ve had a wonderful experience with…
I’ve had a wonderful experience with Stocalfe Response while dealing with my no fault claim. They made the whole process easy and stress free, providing me with a car similar to mine to use while my claim was being handled. A special thank you to Rebekkah Elstone, who has been absolutely amazing she filled out all the necessary paperwork for me and was always available to answer any questions I had. Her help and professionalism made everything so much smoother. I truly appreciate the excellent service!
24 octobre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Maria,
Thank you for your wonderful 5-star review! We’re delighted to hear that your no-fault claim was handled smoothly and that the process felt easy and stress-free. It’s great to know the replacement vehicle met your needs while everything was being arranged.
A special thank you for your kind words about Rebekkah, she’ll be thrilled to hear how much you appreciated her support, professionalism, and guidance throughout your claim.
We truly appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Extremely professional staff during…
Extremely professional staff during every encounter I have had. Kept the process swift and easy with minimal disruption. Rebekkah has been amazing from the onset, very friendly and calm in her demeanour. Recently had an interaction with Lewis who was very helpful and was able to assist my query with ease (knew what he was talking about).
22 octobre 2025
Avis spontané
Réponse de Stocalfe Response
Hi,
Thank you for your fantastic 5-star review! We’re so pleased to hear that you found our team professional and efficient, keeping the process smooth and stress-free. Rebekkah and Lewis will be delighted to know their friendly and knowledgeable support made such a positive difference.
We really appreciate your kind words and are always here if you need our help again in the future.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Amjad,
Thank you for your 5-star review! We’re delighted to hear you found our service calm, professional, and informative. We really appreciate your feedback and recommendation.
Best regards,
Stocalfe Response
Very good and polite people to talk to…
Very good and polite people to talk to and they got me a nice car to drive while my car was dealt with
29 septembre 2025
Réponse de Stocalfe Response
Hi,
Thank you for your 5-star review! We’re so pleased to hear that you found our team polite and easy to talk to, and that you were happy with the replacement vehicle provided while your own car was being dealt with.
We really appreciate your feedback!
Best regards,
Stocalfe Response
5*s fantastic customer service
Stocalfe Response have been amazing with my no fault claim, supplied me with a lovely car to help get my children around whilst they are dealing with my claim. Every member of staff i have spoken to have all been lovely and very helpful i really appreciate them
3 octobre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Kayleigh,
Thank you for your fantastic 5-star review! We’re so pleased to hear that our team could support you throughout your no-fault claim and help keep you on the road with a suitable replacement vehicle. It’s wonderful to know that every member of staff you spoke with was friendly and helpful, your kind words mean a lot to us all.
We really appreciate your feedback and are always here if you need anything in the future.
Best regards,
Stocalfe Response
Lewis has been very helpful and helped…
Lewis has been very helpful and helped make the process easier for me!
30 septembre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Whitney,
Thank you for your lovely 5-star review! We’re so pleased to hear that Lewis was able to make the process easier and provide helpful support throughout. We’ll be sure to pass on your kind words to him.
Best regards,
Stocalfe Response
Réponse de Stocalfe Response
Hi Ian,
Thank you for your great 5-star review!
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
Perfect service from start to finish
Perfect service from start to finish, many thanks to Lewis and the team 5*
18 septembre 2025
Avis spontané
Réponse de Stocalfe Response
Hi Jamie,
Thank you for your fantastic 5-star review! We’re delighted to hear you received perfect service from start to finish. Lewis and the team will be so pleased with your kind feedback.
We really appreciate you taking the time to share your experience and are always here if you need us again.
Best regards,
Stocalfe Response
Very helpful people
Very helpful people. They explained the entire process. They handled the matter quickly. And they're still helping.
9 septembre 2025
Réponse de Stocalfe Response
Hi Rafal,
Thank you for your wonderful 5-star review. We’re so pleased to hear that our team could guide you through the process clearly and handle everything quickly for you. It’s great to know you still feel supported, that’s exactly what we aim for.
We really appreciate your feedback and are always here if you need anything further.
Best regards,
Stocalfe Response
Great customer service
Lewis my case handler was extremely helpful and put my mind at ease through the stressful time after my RTC.
28 août 2025
Réponse de Stocalfe Response
Hi Mr Horn,
Thank you for your 5-star review. We’re delighted to hear that Lewis was able to support you and put your mind at ease during what can be a very stressful time after an RTC. Your feedback means a lot, and we’ll be sure to share your kind words with him.
We really appreciate you taking the time to share your experience.
Best regards,
Stocalfe Response
100% would recommend Lewis broomhall…
100% would recommend Lewis broomhall and his team have been fantastic, they handled everything and made sure I understood what was happening every step. Could not fault their service and hopefully I won’t need to but if I ever need their services again I will be using them!!
Fantastic customer service, fantastic team. Thank you so much!!!
12 août 2025
Avis spontané
Réponse de Stocalfe Response
Hello,
Thank you for such a fantastic 5-star review! We’re so pleased to hear that Lewis Broomhall and the team made the process clear and stress free for you, keeping you informed every step of the way. Providing great customer service and support is at the heart of what we do, and your kind words mean a lot.
We really appreciate your recommendation and, while we hope you won’t need us again, we’ll be here if you ever do.
Best regards,
Stocalfe Response
Outstanding service from Stocalfe
Outstanding service from Stocalfe
Handled my recent no-fault RTC quickly and professionally. From first contact with Simon reporting RTC who organised recovery of vehicle to my claim handler Luke and Amber , James from Fleet organising hire car all have been amazing and to the wider Stocalfe Team who all took the weight off my shoulders. Everything has been handled so smoothly. Fantastic service. Would highly recommend using Stocalfe Response to handle your claim after a RTC.
25 juillet 2025
Avis spontané
Réponse de Stocalfe Response
Hi Anne,
Thank you so much for your outstanding 5-star review. We’re delighted to hear that Simon, Luke, Amber, James, and the wider Stocalfe team were able to support you so smoothly following your no-fault RTC. Taking the weight off our clients’ shoulders and making the process as stress free as possible is exactly what we aim for, so it’s wonderful to know that came through in your experience.
We truly appreciate your recommendation and are always here should you ever need our help again.
Best regards,
Stocalfe Response
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