The team couldn’t have been more helpful…Joanne was fantastic. Mine wasn’t a patio sized order yet she did everything possible to make sure I had the right sizing. And I-think it was Ted who delivere... Voir plus
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Lisez les avis des autres
Purchased stunning Egyptian stone porcelain for our garden makeover . Very well priced and delivered on correct day and time . Thanks to Karen for organising and recommending Neil at stone landscapes... Voir plus
L'entreprise a répondu
From Initial Enquiry to my landscaper collecting the 700x500mm exceptional - the guys who loaded the Van ( i wasn't there) and of course have to Mention @Karen - seems to at Stone Traders all the ti... Voir plus
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We purchased Egyptian Limestone porcelain slabs from Stone Traders to replace our new patio and Karen and her staff were really helpful in the process and arranging delivery. We then used Neil and his... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Registered in 2007, Stone Traders UK Ltd is a leading importer and distributor of natural stone and porcelain paving, with a strong focus on ethically sourced materials. We supply both trade professionals and individual homeowners across the UK, offering flexible ordering options — including the ability to purchase by the square metre rather than full pallets — alongside reliable nationwide delivery. Our extensive product range is suited to a wide variety of outdoor applications, from patio installations to garden design and larger landscaping projects. Combining quality materials with practical purchasing options, we aim to provide dependable solutions for projects of all sizes.
Coordonnées de contact
Gregory's Yard, Lucas Green Rd, West End, GU249YB, Woking, Royaume-Uni
- 01483 472521
- info@stonetraders.co.uk
- stone-traders.co.uk
4,6
Excellent
601 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Satisfied customer.
Karen was very informative about the stone we had chosen, there was no pressure from her to buy something more expensive. Delivered as promised. The delivery driver went above and beyond to place the pallets where we wanted, 5 stars to him as well.
2 août 2022
Avis spontané
Réponse de Stone Traders
Dear satisfied customer
Thank you for taking the time to post a review for Stone Traders. It makes us very proud to receive such a good review & we are glad you have been happy with our service.
Regards
Lynn Westbrook
Stone Traders UK Ltd.
Next day delivery- brilliant service
Requested next day delivery - the stone arrived the next morning and in good condition. I couldn’t have asked for better service. Well done Stone Traders and Goodall delivery.
21 juillet 2022
Avis spontané
Réponse de Stone Traders
Hi Maureen,
Thank you very much for writing a review so soon after receiving your goods! We're thrilled to hear you were pleased the service we provided.
We hope you enjoy your patio.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent service from arriving at…
Excellent service from arriving at stone traders and being shown the range available in their well presented display area, great advice from Ted and Edd stones selected swift payment process after agreeing prices , delivery offered at a very reasonable rate and very quick time frame . Delivery time and date selected and delivered as agreed could not of been easier or quicker thank you
13 juillet 2022
Avis spontané
Réponse de Stone Traders
Hello Mark,
We really appreciate you taking the time and effort in writing a review of your experience here at Stone Traders.
We're very happy to hear you felt well looked after in the sales process and that everything ran smoothly for you.
Thank you very much and look forward to hearing from you again.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Well done Stone Traders
Really fantastic support and advice from Ed and the whole team. Friendly and informative and definitely not a 'hard sell' like you get in some places. Delivery arrived on time and the finished patio area looks great. Keep up the good work.
Will definitely return when we have our next project to sort out!!
28 juin 2022
Avis spontané
Réponse de Stone Traders
Hello Mr Jones,
Thank you so much for taking the time to write a review of your experience with us here at Stone Traders.
We're thrilled to hear you felt as if you were well looked after in the sales process and that you were pleased with both the delivery and finished patio.
We look forward to hearing from you again in the future.
Thank you once again,
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
great product and excellent service
27 juin 2022
Avis spontané
Réponse de Stone Traders
Hello Ulrich,
Thank very much for taking the time to write a review.
We're pleased to read your comments regarding our products and service.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Karen was very helpful in making the…
Karen was very helpful in making the choice of porcelain and in spite of a mistake she fixed the problem to my complete satisfaction. Would very happily deal with this company again.
13 mai 2022
Avis spontané
Réponse de Stone Traders
Hi Mark,
Thank you for taking the time to write a review.
We're pleased to read despite a mistake at our end, we were able to rectify a situation for you. Thank you for your kind words.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Garden makeover
Used beautiful Kandala Grey porcelain slabs from Stone Traders, easy to clean, non slip patio pavers. Neil and and his team completely transformed our garden. Very professional, friendly and helpful, simply couldn’t rate them high enough. Left the site tidy every day. Standard of workmanship excellent, will use them again for future driveway project!
11 mai 2022
Avis spontané
Réponse de Stone Traders
Hi Alison & Mark,
Thank you for 5 star review. It's great to read your comments regarding your stones and that Neil and his team did an excellent job in laying your porcelain patio. We hope you enjoy it!
Thank you for the recommendation.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Excellent product and service
Excellent selection of paving slabs. Karen and the team gave good advise and help selecting product. Once they were paid for they were held FOC until needed. Delivery was excellent, on time and slabs lifted to exact point on my property. Strongly recommend.
10 avril 2022
Avis spontané
Réponse de Stone Traders
Hi Alan,
Thank you very much for your 5 star review! We're pleased to read your comments regarding our products, service and delivery.
Many thanks,
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Feedback
The staff are extremely helpful and responded to our problems without delay.
The problem we encountered was that the product we chose was out of stock and unfortunately the staff were unable to give us a true delivery date therefore we elected to choose and alternative which they helped us with and we have now received it.
A pity about the original choice as it was what we really wanted but we are happy with the alternative.
Many Thanks
Stuart
30 mars 2022
Avis spontané
Réponse de Stone Traders
Hi Stuart,
Thank you for the taking the time to write a review of your experience with us here at Stone Traders.
We're sorry to hear your first choice stone was unavailable, but pleased to hear you were able to choose another which you were happy with.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Excellent service
The staff at Stone Traders were very helpful in helping us select the best stone for our purposes. They delivered on the time and date promised.
7 mars 2022
Avis spontané
Réponse de Stone Traders
Hello Ray,
Thank you kindly for taking the time to write a 5 star review!
We're thrilled to read your comments regarding our customer service and that delivery was made as expected.
We hope you enjoy your patio.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent price quality and service
2 mars 2022
Avis spontané
Réponse de Stone Traders
Hello Ian,
Thank you very much for writing a review of your experience with us. It's great to read your comments on our products and service.
Many thanks,
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
I'm a landscaper and designer and love…
I'm a landscaper and designer and love the guys and girlie's at traders!
Regards
Mr Zebra aka Dan Goddard
Garden Zebra
18 février 2022
Avis spontané
Réponse de Stone Traders
Hi Dan,
We'd like to thank you for taking the time to write a 5 star review!
See you again soon.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
I buy a lot of paving every year I can…
I buy a lot of paving every year I can honestly say the quality and Service is second to none. Best paving company I have ever used.
3 février 2022
Avis spontané
Réponse de Stone Traders
Hi Anne,
Thank you very much for taking the time to write a brilliant review of your experience with us here at Stone Traders!
Thank you for the recommendation.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Ordered a pallet of sandstone to be…
Ordered a pallet of sandstone to be delivered to my job.I was told they would be coming on the Wednesday. We waited all day for delivery and it did not come. When I called they said it was coming on Thursday and someone was meant to phone and let me know
It is now Thursday and nothing has turned up again
I called and they said 1pm, it is now coming up to 4pm and they are still not here
I have lost a days work because of it and my clients are not happy
I will not be using them again
Thanks
3 février 2022
Avis spontané
Réponse de Stone Traders
Good morning, Herman,
Thank you for taking the time to write this review. Your comments are important to us and taken on board moving forward.
We’re sorry to read that your stone delivery wasn’t delivered within your expected time frame. I appreciate your order was placed Monday (31.01.2022) with the expected date of arrival to be Wednesday 02.02.2022 (based on a 48hour service) however, we do have to rely on third party companies to dispatch our stone and trust that they will adhere to our requested delivery date. Periodically through no fault of our own there are occasions where there are regrettable delays, this could be down to a number of issues for example, the sheer volume of traffic through a particular hub, or simply a driver issue / shortage.
I fully appreciate your frustrations with regards to lose earnings, but we are not liable for this. Please refer to our Delivery T&Cs found on our website for more information. Karen (Office manager) will give you a call early next week.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Stone traders are my go to place
Stone traders are my go to place. Extremely helpful very well stocked, and always knowledgeable with advice. I send all my customers to them first as they have a great range of stock. Graeme (Oakley gardens)
28 janvier 2022
Avis spontané
Réponse de Stone Traders
Hi Graeme,
Thanks very much for taking the time to write a review of your experience with us here at Stone Traders. We're grateful to read your comments on our stocks and more importantly, customer service. Thank you for the recommendation. We look forward to seeing you again soon.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
As usual
As usual, Stonetraders supplied paving slabs exactly as ordered and were most helpful in keeping me informed with regards to the delivery. I would not hesitate to recommend Stonetraders to anyone.
28 janvier 2022
Avis spontané
Réponse de Stone Traders
Good morning Ray,
We'd like to thank you for taking the time to write a 5 star review. As a returning customer; It's great to read your comments and that you felt well looked after in the sales process. Thank you for the recommendation.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
Excellent customer service
Excellent customer service. Knowledgeable and helpful staff. Stone provided on time and date as arranged and finish is just stunning. Really happy with the product. I’m very pleased with my new patio and path and highly recommend Stone Traders.
9 décembre 2021
Avis spontané
Réponse de Stone Traders
Hello Martin,
We'd like to thank you for taking the time to write a 5 star review of your experience with us here at Stone Traders UK Ltd.
We're pleased to read your comments on our service and products.
Thank you for the recommendation.
We hope you enjoy your stones!
Karen Taylor
Office Manager
karen@stonetraders.co.uk
Staff friendly and knowledgeable re…
Staff friendly and knowledgeable re products ..order came on time...the delivery driver was both courteous to myself and my client
7 décembre 2021
Avis spontané
Réponse de Stone Traders
Hi Phil,
Many thanks for finding the time to write a review of us here at Stone Traders UK Ltd.
We're pleased to read you were well looked after from sales through to delivery.
We look forward to hearing from you again.
Kind Regards,
Lynn Westbrook
Sales Advisor
sales@stonetraders.co.uk
Réponse de Stone Traders
Good morning Craig,
Thank you very much for taking the time to write a review and for leaving your comments. It's much appreciated.
Kind Regards,
Edwin M Starnes
Sales Advisor
sales@stonetraders.co.uk
Great service
Great service, very helpful. Slabs arrived promptly as promised. Would use again.
11 novembre 2021
Avis spontané
Réponse de Stone Traders
Good morning Peter,
Thank you very much for taking the time to write a 5 star review.
We're pleased to read your comments on our service and delivery.
Thank you for the recommendation.
Kind Regards,
Teddy Killingley
Sales Advisor
sales@stonetraders.co.uk
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