I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
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Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
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Matt was very professional to work with on my tile order. To have a representative to work directly with gifts such security. I would definitely like to work with this company again when the opportuni... Voir plus
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John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Above and Beyond in their customer service!
Great customer service! I have ordered from this company multiple times. They have great prices, and a good selection. The tile arrives intact. The last order I placed, they went above and beyond recognizing that the tile I ordered was actually a paver instead of a floor tile. They called and emailed to confirm before they shipped it out. Sure enough I ordered the wrong thing, they took the time to look up the tile I had ordered previously, made sure the right one was then ordered and made the change order really simple. I appreciated them going the extra mile to avoid the headache and cost of me ordering/receiving the wrong tile.
11 août 2025
Réponse de Stone Tile Depot
Hi Janae,
We are very pleased with your comments and we always try to protect our customers. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Great customer service, great products.
Victor was very helpful and communication was great. First time ordering from them and will again!
Looking forward to using their beautiful products again!
9 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
Thank you for your business, looking forward to working with you in the near future.
Best regards,
JJ
Stone Tile Depot
Very pleased with the quality of the…
Very pleased with the quality of the tiles. Shipped securely with no breakage.
8 août 2025
Réponse de Stone Tile Depot
Hello Sherry,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
STone tIle Depot
Fast Shipping, Lovely Tile!
Very fast shipping and beautiful stone pebble tiles. we put this in a small bathroom floor installation and it turned out so nice! It looks like a beach in Bali.
6 août 2025
Réponse de Stone Tile Depot
Hello Jeanne,
Thank you for your business. We really appreciated.
Best Regards,
JJ
Stone Tile Depot
Ordering was a breeze
Ordering was a breeze! Victor helped me get the best price for the tiles needed for a master bathroom remodel. Everything shipped quickly and was exactly as pictured. I will definitely order from Vitor for my next project.
2 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Amy,
It is our pleasure to work with you and we hope see you again soon.
Best Regards,
JJ
Stone Tile Depot
Prices are higher than competitors but…
Prices are higher than competitors but good customer service
30 juillet 2025
Réponse de Stone Tile Depot
Hello Nancy,
We appreciated your comments. Unfortunately, We had to justify our pricing criteria under present circumstances.
Best Regards,
JJ
Stone Tile Depot
Excellent customer service from Victor
Excellent customer service from Victor! I ended up going a different route altogether and am doing hardwood floors, but Victor was so helpful in my decision process (even though I didn’t end up purchasing anything!) that the next time I need stone, he’ll be the very first person I call!
25 août 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Meredith,
Thank you for your support. We truly appreciate your business.
Best Regards,
JJ
Stone Tile Depot
The ordering process was quick and…
The ordering process was quick and easy. Delivery was very timely. Had a representative check in with me several times throughout the process as well. Just had a great experience overall and would definitely recommend them to others. Zero complaints whatsoever
8 août 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Tim,
Thank you for your purchase and looking forward to working with in the near future.
Best Regards,
JJ
Stone Tile Depot
Excellent customer servive
Victor was extremely helpful and patient while we were getting the order together.
15 août 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Jeffrey,
Thanks for choosing us. We appreciate the opportunity serving you.
Best Regards,
JJ
Stone Tile Depot
Fast shipping.
17 juillet 2025
Réponse de Stone Tile Depot
Hi Janet,
Thank you for your businees and looking forward to working with in the near future.
Best Regards,
JJ
Stone Tile Depot
Great communication and sincerity
Great communication and sincerity. Very helpful.
7 août 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Tom
It is our pleasure to work with you. Thank you for your business and looking forward to working with in the near future.
Best Regards,
JJ
Stone Tile Depot
My entire shopping experience was seamless.
My entire shopping experience was online and Iselda was invaluable. She answered all of my questions promptly, helped facilitate purchasing extra samples, and followed up appropriately when needed. The only small issue I had was with the delivery. The delivery person just left the tiles in a random spot in my apartment building and I wish he had communicated a little more so they could have been left in a place that was not in the way.
10 juillet 2025
Réponse de Stone Tile Depot
Hello Marina
Thank you for your purchase and looking forward to working with in the near future.
Best Regards,
JJ
Stone Tile Depot
Victor was very helpful and responsive!
6 août 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Isaac,
It is our pleasure to work with you and we hope see you again soon.
Best Regards,
JJ
Stone Tile Depot
Excellent sales associate
Excellent sales associate! Excellent freight tracking system.
4 juillet 2025
Réponse de Stone Tile Depot
Hello Robin,
It is our pleasure to work with you. Thank you for your business and looking forward to working with in the near future.
Best Regards,
JJ
Stone Tile Depot
Customer service was fantastic
Customer service was fantastic. This was our second order.
2 juillet 2025
Réponse de Stone Tile Depot
Hello Flicka,
Thank you for your support. We truly appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Patricia,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
good people
Great experience purchasing samples from this company. They were prompt and courteous.
I previously wrote a negative review as I had this company mixed up with a different stone and tile company.
30 juin 2025
Réponse de Stone Tile Depot
Hello Jared,
I am sorry to hear your frustration. I checked your account and I only found an order with two sample tiles and were delivered. Unless you have placed another order that I did not see in our records.
No worries, we will refund the total charge of $31.91 to make up for your disappointment of our services.
Best Regards,
JJ
Stone Tile Depot
Prompt
Prompt. Good packaging ( Haven't opened yet) . I did ask a question as to the origin of the tile and never received a response.
2 juillet 2025
Réponse de Stone Tile Depot
Hello Elizabeth,
Thank you for your support. We truly appreciate your business. Tiles are product of Bengladesh.
Best Regards,
JJ
Stone Tile Depot
They sent us 2 different colors of tile…
They sent us 2 different colors of tile 1 dark blue and one black
2 juillet 2025
Delighted with Victor and my stone
Delighted with Victor and my stone. Arrived quickly, no breakage.
Thank you.
30 juin 2025
Réponse de Stone Tile Depot
Hello John,
Thank you for doing business with us. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
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