I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
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Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
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Matt was very professional to work with on my tile order. To have a representative to work directly with gifts such security. I would definitely like to work with this company again when the opportuni... Voir plus
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John M and Kathy O at Stone Tile Depot made our day here at Reinforcements Inc. We are a nonprofit organization that restores the homes of military veterans and Gold Star spouses. We placed an order f... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
881 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The team's patience with my quirky…
The team's patience with my quirky needs made all the difference!
13 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Adriana,
Thank you and we are always ready serve you.
Best Regards,
JJ
Stone Tile Depot
the wrong product was sent and i was in…
the wrong product was sent and i was in a time crunch so i was left with no choice but to buy elsewhere, the cost of shipping this was a little steep but its a heavy product that was sent. upon reaching out i was instantly refunded by John Mentese including the shipping cost and i want to thank him for making this experience 5 star!
14 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Barry,
We are very sorry for the wrong shipment. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tie Depot
Resolution for missing shipment
I recently had an issue with a missing shipment, and I was fortunate to be assisted by John M. He was quick to respond and handled the situation with professionalism. He kept me informed with any questions I had, provided clear next steps, and followed through to ensure the issue was resolved promptly. His helpful and proactive approach made a frustrating situation much easier to deal with. Great customer service—thank you!
24 septembre 2025
Réponse de Stone Tile Depot
Hello Elaine,
Thank you for your business and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Great Packaging for Shipping
Great product. VERY WELL PACKAGED. I ordered a granite sample and it was extremely well packaged. Arrived quickly. I had ordered tiles from a different company a few years ago and they arrived broken - twice. I can’t see that happening with Stone Tile Depot because of how well they package their products for shipping.
2 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Happy Customer,
Thank you for your comments and looking forward to hearing from you again.
Best Regards,
JJ
Stone Tile Depot
Great Customer Service
Victor Uganda took person ownership of my issue and doggedly worked it until it was solved. Excellent customer service! Thanks Victor.
10 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Alan,
We appreicated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Absolute Black Granite
Price, customer service, and shipping were all fantastic but the granite sample that I purchased had too many mineral specks for what I use it for.
I laser engrave granite memorials and the absolute black that I received is very nice but doesn't meet my requirements.
10 octobre 2025
Réponse de Stone Tile Depot
Hello Steve,
I am sorry to hear that you weren`t happy with the sample you received. No worries, we are going to refund the charge back to your account.
Best Regards,
JJ
Stone Tile depot
Great selection of tile
Great selection of tile. I was able to match my existing tile.
Shipment was fast and well protected.
31 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hell Shawn,
Thank you for your comments. Looking forward to working with you in the near future again.
Best Regards,
JJ
Stone Tile Depot
Victor was very helpful in providing us…
Victor was very helpful in providing us a quick quote and speedy shipping for our customers pool. would buy from this company again as long as marble arrives as advertised
6 novembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Mick,
Thank you for your business. We like to hear from you soon.
Best Regards,
JJ
Stone Tile Depot
Terrible Experience with Stone Tile Depot!
I would not recommend purchasing tile through Stone Tile Depot! I had a horrible experience working with them trying to return excess tile. The company is not customer-friendly and in many cases was unresponsive when I reached out for help.
If StoneTile would like to provide me with a specific number to reach out to for further discussion about my order, I would appreciate that.
22 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
I am sorry to hear your dissatisfied experience with us. If you give us little more information to understand the situation, perheps we can resolve the problem. Thank you.
Best Regards,
JJ
Stone Tile Depot
Ana rojas was great to work with and…
Ana rojas was great to work with and got my order to me quickly!
30 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Austin,
We appreciated your business and comments. Thank you. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was wonderful
Ana was wonderful, so helpful and so efficient. I also appreciated the delivery service being accomodating and giving a reasonable window (not expecting my client to be in all day!)
24 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Laura,
We appreciated your comments. Thank you for your business.
Best Regards,
JJ
Stone Tile Depot
Got everything done, even having issue with website
I had an issue with website, but it was solved via chat in minutes, with minimum actions.
22 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
We are pleased to hear that chatting with us cleared the confusion. Thank you.
Best Regards,
JJ
Stone Tile Depot
Great Experience w/ Stone Tile Depot!
Great experience! Ana was so friendly and helpful from start to finish!
16 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Claire,
We appreciated your business. Thank you very much.
Best Regards,
JJ
Stone Tile Depot
Ana has been great
Ana has been great. I am looking forward to ordering more tile from her very soon.
1 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello John,
Thank you for your business... Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was SO helpful from start to…
Ana was SO helpful from start to finish! We have not installed the tile yet, but it will surely look beautiful in our bathroom!
23 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Amanda,
Thank you for your business. I hope all goes well.
Best Regards,
JJ
Stone Tile Depot
I taught customer service for 30 years
I taught customer service for 30 years. Your team is excellent. You made the process easy and quick and you answered all my questions. I may be ordering more tile very soon..
Thank you.
8 septembre 2025
Réponse de Stone Tile Depot
Hello Cathy,
Thank you for your comments and looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Ana was amazing
Ana was amazing. She answered every question. Ana me feel confident with my purchase.
1 octobre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Laura,
Thank your for your kind comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Customer service at its best :)
Ana was so very helpful when we had the wrong item sent. She solved the problem for us quickly. She is always available when I call. If she is on another call, she returns my call right away.
The stone tile we ordered for our customer is beautiful and of good quality. Our customer is very pleased. Thank you
1 septembre 2025
Réponse de Stone Tile Depot
Hello Patricia,
It has been our pleasure to serve you and we hope we see you again soon.
Best Regards,
JJ
Stone Tile Depot
Responsive virtual service to place the…
Responsive virtual service to place the order.
25 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Deanna,
Thank you for doing business with us. We look forward to working with you again.
Best Regards,
JJ
Stone Tile Depot
Very responsive and personal service.
Very responsive and personal service.
17 septembre 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Wynd,
Thank you for your business. We really appreciated. Keep us in mind for your next project.
Best Regards,
JJ
Stone Tile Depot
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