Storage King Australia - Granville Avis 

Steve and Ash at the Granville branch are marvellous to deal with and went out of their way to accommodate us. The facility is easy to access and can cater for different needs.

It was should be a very good encounter.But now it's getting really bad！
I talked to Steve on last Saterday，and make the quotation and reservation confirmed.He is a very good guy，he let me call him on Monday and make paper work and all details done.I can move in earlier if I need to.
But now，I just feel very disappointed！
I try to contact steve on Monday but another staff pick up the phone.I thought it‘s doesn't matter，cos everything almost done on Saterday.when we went to office and try to make the contract done.We were told that the first month of free events had been cancelled and our contract could not afford this right. Even though I show her the quotation and the application was confirmed, steve also added note one month free on the quotation. I tried to explain to her and asked if there was some misunderstanding, but her attitude was very impatient. She just kept repeating it didn't show up on the system.I really don't understand if it didn't show up on the system，why I received the comfirmed email from system！？Is this our fault? Why are we being treated like this?
The reason might be that we delayed her from work. I felt sorry for that，cos we was plan to move in today and put everything into the car already,It makes us so upset. I hate to think so, but the way some of white people treat Asians is really condescending.kennards self storage staff as well.
This storage king is new built，everthing looks good，very clean and all storage come with digital lock，even it not 24 hours access，but the deal is good.I was thought I found the right place
But now，I have to cancel it and turn to other place.I think their customer service system is terrible.different staff give to you totally different service, It makes me and my partner very confused.
I hope this just my personal experience，not for all.

Ashleigh and her team are super professional, ready to explain everything and offer you the best solution for your needs.

Great customer service

The staff are very friendly the location is good the app to lock and unlock the doors is the best over all everything is great.
Thanks

Staff were good. knew their stuff. Solved my problem quickly.

Nice new facilities with very competitive rental prices. I like the app lock technology. Very secure and more advanced from the good ol padlock.

In your web not mentioned only one month free for upper floors unit rent we did not one-month free rent on down unit #32

Great accessibility to all of facilities, and great open areas. Just easy to get around. Good staff, very friendly and helpful

I had a fantastic experience with Steve, who was the most professional and straightforward person I encountered during my search for a good storage location. The facility is perfect—super secure and in a great location, right next to a pub and not far from the train station. It's also easy to reach by car, with plenty of parking available. They even provide free cartons for your first-time package. Highly recommended!

Friendly, courteous and professional staff and all business done without drama.

Storage King - Granville, has made by my first storage unit experience as easy as possible. Their customer service is impressive, explaining and answering all my questions. Setting up their mobile app to control access to the site and unit was seamless. I highly recommend this business.