America's SPA-MART Avis 

The order and delivery process was excellent. Ari assisted me in determining the correct measurements in 3 separate phone calls and reviewed photos I provided. I went over the specifications carefully. I was very disappointed when the cover arrived and the fold was on the wrong axis. Scott offered to replace the cover, but I would be responsible for $180 in shipping costs. I repeatedly requested to be told if my order specifications were incorrect, and did not receive an answer. I am keeping the cover because I cannot afford the additional shipping, but I am very disappointed as this materially affects how the spa is used.

Ordered a hot tub cover from Spa-Mart. I got the cover in about 7 weeks which was about in the middle of the timeframe they quoted me. From what I can tell the cover seems better than the one that came with my Artesian tub that only lasted a little over 3 years. I upgraded to their essentials bundle because I wanted the twice wrapped foam and full hinge insulation and it wasn’t a lot more to get the bundle. I like that the cover was made in the US and the company that made it also delivered it. Overall very pleased with the experience. It was nice having someone answer the phone when I called. Hope this cover lasts longer than the original and I have a feeling it will.

I ordered a spa/hot tub cover for my hot tub from them. Since I knew the brand and model number it was easy for them to match the exact size. They are up front on how long it will take to manufacure it. They quoted me 8-12 weeks. It took them 10 weeks. Their customer service department was very friendly and helpful when I called to inquire about the delivery date. They kept me informed about the date and time it was to be delivered. The cover's quality is better than the original and hopefully it will last longer.