Ebay Avis 983

The website is corrupt, the sellers are corrupt, the feedback rating system is now corrupt. As other users remark, there are constant policy changes which are impossible to keep up with. Anything now left on feedback can potentially be a policy 'infringement' of some description, all it takes is one disgruntled seller or buyer to request a revision from the right ebay rep and eBay will skip to remove that Feedback - invalidating the whole point of warning other potential bidders. There is no fair system in place, it is pants. Additionally the obvious shilI bidding is totally ignored, eBay know perfectly well it happens, they simply would not make money if it didn't and turn a blind eye. I say use ebay for your bulk purchases at buy-it-now, use the wholesalers for cheap goods at discount but avoid the auctions, junk and tat sellers. Absolutely no point in them beyond wasting your time and money. The Vinyl record market on eBay for example is a joke, with hugely inflated price gouging and dealers offloading their damaged seconds onto clueless masses. A horrible retail website where both buyer and seller lose out regularly on a daily basis, the only winners are eBay. All these retail websites have stuck two fingers up at the consumer markets which helped establish them. They have become too powerful, they all need taking down a few pegs. Vote with your wallet and reduce your usage. Go back to the high-street when you can and use manufacturers websites direct. I certainly have.

You can't contact this company when things go wrong....no phone number...no email address...no live chat ..they basically take your money and run....I know it may cost a tiny bit more...but not always ...but your much safer with Amazon...they have a contact point and great customer services..... AVOID EBAY AND SISTER COMPANY PAYPAL( which is based in the Philippines...all you bank information stored in a Asian omg ...) ..I've been.waiting a month now for a refund....

Very good price compare to other competitor.

This is a review as a seller. Ebay is just awful for sellers. Anything the buyers say, you have to give them a refund.I have been restricted so many times for selling my samples, while others are left free to sell all the perfume samples in the world! Customer service suck, they are rude and incompetent. This must be the worst platform ever

I bought an item an immediately paid but never arrived and shows as delivered. I opened a case but without even speaking to me they closed it. I raised the matter with Ebay but it got worse. The idiot girl over the phone arguing with my name matching the account while I have been on ebay with the same name for 12 years. A worse still to come, she dropped the line on me and never called back.

Have sold on eBay for a while now. I pay a few thousand a year in fees so you expect a certain level of service as a seller from eBay. This week alone I have had four issues with eBay as a seller.
1) The amount of buyers that don't pay when you accept an offer is ridiculous. I've tried to open two in the last day alone, but kept getting error messages. Contacted chat who advised me to cancel order (yet I've paid fees on this already). Unresolved.
2) Was sexually harrassed by a buyer - eBay chat no help. I had to go and jump through hoops to resolve this - in this day and age this should be unacceptable. Unresolved.
3) Negative feedback - someone left negative feedback for an item I didn't sell her. When I messaged her she admitted she'd left wrong feedback. I've messaged eBay twice to try and resolve this and got nowhere. Unresolved.
4) They downgraded my ability to promote items. Some buyers jump the gun a little. Ebay puts an expected delivery date but didn't seem to factor in the pandemic and the Royal Mail are outwith delivery timescales (detailed on RM's website). You post and then buyers say that they haven't received by opening a case. You message back and say that there are delays at the moment and advise that Royal Mail say that if it has not arrived within 14 days then it is considered lost and I can step in. I always ask buyers to come back to me if they hadn't had the item by that date so I can resolve. Instead two buyers then escalated to eBay,who didn't look at messages and see that the buyer had ignored me and closed the case in their favour. Obviously after four days I'm not going to put through a full refund, things get a little delayed just now. Now I am 0.2% outwith the parameter because of these two cases and no one will help. Unresolved.

I use other platforms which are a bit more modern. They allow feedback to be given by both seller and buyer (positive and negative). If you get rude customers or customers that don't pay you can give them feedback, but with ebay not even being able to leave someone negative feedback for non-payment is a bit wrong. I'm afraid, after years of dealing with eBay our partnership has drawn it's final breath.

I have had good and bad experiences with eBay over the years, but their recent change of payment terms was the straw which broke the camel’s back. They asked me to update my account with my bank details SO YOU THEY COULD PAY ME, and then they immediately attempted to set up a direct debit mandate on the account only required for ME TO PAY EBay. Dishonest and underhanded - account deleted, direct debit cancelled.

So that’s me gone - a regular user since 2005. The truth is, this is now a business to consumer sales platform, it’s no longer consumer to consumer, and eBay has distain for it’s private sellers - and treats them like dirt. You can use eBay, but you need to be prepared to take it or leave it. I left it.

Excessively expensive listing fees. Customer service that doesn't account for customer experience, and generally unhelpful. Recommend Gumtree and others instead. Avoid.

I can only use the word scum towards Ebay, they are scum. Scum scum scum scum. Oh and did I mention they are scum

Ebay support is great, you can be sure that they will fight your case in a resolution.

Generally ebay is great to buy random bits from reputable sellers. I often buy fabric or garden stuff without any issue.

The problem appears to be for larger collection items. Occasional sellers may have a high rating due to their buying habits but are not so honest or caring when it comes to selling themselves.

I have been trying to buy a few bits of furniture & 3 times so far the sellers have been slow to respond or not responded.....then they cancel the order & refund giving all sorts of dishonest answers & excuses as to why they didn't end the listing before I bought it. Sometimes they dont even message, just rudely cancel.

It's such a waste of time & clearly they forgot about the listing & changed their minds after finally being messaged several times. Sometimes they dont bother to put on a reserve & then decide to relisted not honouring the sale in hope they'll get a higher price next time.

I have no idea what ebay policies on this are but time wasting in general seems to be on the increase.

Surely if you dont want to get reported you need to show some customer care? Once the seller refunds & cancels the order without even consulting you, there is no way of leaving them any kind of review to warn others.

It's a bit of a free for all recently.

I'll stick to buying from sellers that provide lots of information on their listings & check out how much they have successfully sold themselves in future! Ratings mean nothing.

There are some (many?) honest sellers on eBay and I have, over the years, had a largely good experience.

However there are also some very dishonest sellers and, if you are unfortunate enough to come across one of these, eBay is no help at all.

It's virtually impossible to contact a 'real person' at eBay and you are unlikely to find any of the automated responses useful.

So be very, very wary.

If you're buying from a seller based in the UK and with excellent feedback (98% and above, with many sales) over a good few years, then you should be fine. However anything less - read the negative feedback and be warned by other buyers' experiences.

DON'T, whatever you do, buy any goods which need to last (for example electrical appliances) from sellers abroad or from anyone with less than excellent feedback. Your UK consumer law protection will be invalid.

As ever, with eBay it's very much 'Buyer Beware'.

dunno about dodgy sellers but there sure are a few dodgy buyers , that why stopped selling . send an expensive item buyer says not recived , then seller has to faff around trying to get a refund , from post office . paypal refunds buyer and you are minus your item . and very rarely get full amount refunded by post office . should be like other selling comapnies , take a photo of item deliverd , then unscruplious buyers . cant say oh ive not got my item ,

There are no seller protection laws, i sold a perfectly working gpu card, buyer after 14 days requested return as not as described, not working, buyer may have damaged it when installing it, may have swapped it over or may return the box with out item inside, still waiting, now i have a broken gpu card and lost £900.00 will never us ebay again but who f__ki__ cares any way....

Been using ebay for years now. Haven’t had any issues up until recently. When they charge you for ad fees or such they make it near impossible to see what the invoice is actually for. Takes some digging to figure out what’s for what. Then out of nowhere they now want to take 13 odd quid from me without any explanation. I only sold one item for the period they’re charging me for and the ad fee has already been charged to me and came out of my bank account. I refuse to trust or use a company that find it okay to take money from customers with absolutely no explanation as to why.

Awful terrible experience

i've been blocked for life because when i added google for security, the site automatically made another account, When i asked why my account is still suspended after said incident over 3 years ago, they told me my account (me) is blocked permanently, no appeal or anything.

Don't use Ebay unless you like being treated like a criminal, guilty without chance of proving innocence, being a law abiding citizen with a clean record means nothing nowadays.

Absolutely disgusting!

There is absolutely zero support for sellers!

eBay supports Lies!
eBay supports Threats!
eBay supports Extortion!
eBay supports Abuse!

Even when you have proof in black and white on their own site of what the buyer has done they will still side with them.

Take your business elsewhere, eBay does not have your back if the buyer decides to mistreat you!

We have been selling on EBay since 1998 and have had our fair share of scams which have cost us money as Ebay always favour the buyer no matter what proof is offered by the seller.But since they have parted company with PayPal they have entered a whole new league of injustice. Since they have started taking card payments they are being conned with fraudulent cards and we are having to pay for their incompetence. We have taken 4 orders so far which we have delivered and tracked as per Ebays rules. They turned out to be paid for with fraudulent cards. We have no way of checking the card details as they are not paid to us. The banks have taken the money back from EBay and EBay have taken the money back from us.This is outrageous.We are so far over£1000 out of pocket due to their incompetence and lack of due diligence. They are simply too big for their boots and have deemed that as judge and jury whatever they say goes.

I sold a pair of shoes on eBay 3 years ago and they were re advertised on eBay without my knowledge and a woman bought them without my knowledge through PayPal and now wants the shoes which of course I don’t have I tried to tell her to cancel the transaction and tried to get help from eBay to no avail absolutely bonkers After several attempts I managed to refund the payment to the would be buyer and got EBay to call me the support worker said it was an unfortunate duplicate item for sale still not sure how that could happen 3 years after I sold the shoes..?