Student Cribs Avis 

We had Mike H as our maintenance man and he made our tenancy far better, as there were a number of things that needed fixing and he got them all sorted to a high standard.

Was a great experience the house was nice had a few faults but Mike H was unbelievable. Very kind and friendly and was always super helpful in replaying things, fixing breaks, painting the kitchen.

Had such a great experience. Mike H especially is super friendly and always helps when things in the house go wrong. He did an excellent job at painting our walls!

I strongly advise anyone considering signing a tenancy with Student Cribs to think very carefully before doing so.

Our experience has been extremely disappointing and costly. My daughter ended up having to pay not only for her own room but also for an empty one, which placed an unnecessary financial burden on her and us. Despite raising concerns, there was little support or flexibility offered.

Even more frustrating is the fact that repairs reported back in August are still not completed. This has caused ongoing inconvenience and shows a clear lack of responsiveness and responsibility from the company.

Their contracts are also very rigid, with NO BREAK CLAUSE included. This means tenants are locked in for the full term, even if their circumstances change unexpectedly. This lack of flexibility feels unfair and outdated, especially for students whose situations can change quickly.

Overall, this has been a very negative experience. In my opinion, the service is poor, the costs are excessive, and the terms heavily favour the company over the tenant.

I would strongly recommend that others avoid signing with Student Cribs and look for more reputable and tenant-friendly accommodation providers.

Mike H in Liverpool has been very helpful this year with making sure our jobs are done very efficiently. He has been brilliant, thank you :)

Mike H was wonderful and always helped us out when we needed it. He went out of his way to ensure our comfort and safety in Liverpool. Thank you Mike!

Shaun (Student Cribs Salford) has been a great help in resolving pretty much all of our issues recently, and is always quick with responding to maintenance requests.

Unfortunately student cribs is managed very poorly and the houses are not in a great shape. For instance, we’ve had many appliances and pieces of furniture break during our stay; however, this is not the fault of the maintenance team as they’ve been nothing but helpful. Thanks again Shaun!!

We reported some issues in our house and Mike Cousins came round and sorted it all out for us he is a really nice chap and seems to get things sorted very quickly, thank you Mike!

Dave and Harry are really helpful. Dave has always gone above and beyond with helping and always double checks to make sure everything’s working even after being signed off. Both are very easy to talk to and have always made our time at the flat much more enjoyable

Mike Haywood from student cribs has been really helpful in my house throughout the year. my room needed to be painted and he got it done immediately. He has also sorted things quickly for my other housemates and is always lovely!!

Update 2: It's nice of StudentCribs to respond to this review, telling me to contact them when I have. On May 1st, when the man mentioned in Update 1 arrived. They told me they'd call us back within the hour to resolve the issue. It is May 13th, and we have yet to have a call.

Update 1: The morning after leaving this review, I received a call from StudentCribs asking to speak about the review. Considering I didn't leave a number, it is a bit odd. This is also an uncharacteristically quick response from student cribs, as I have waited days for responses to emails, guess it's different when their public reputation is at stake.

The caller herself was kind enough, but went through each point in my review and dismissed my complaints, chalking them up to system errors. I'd accept that for one instance, but each of these points has happened multiple times; they have had time and warnings to fix the errors, but have not.

She also assured me there would be internal review and these issues would not happen again, despite this, I've received no email follow-up and have actually had another man in our flat unannounced with no email, no information on the portal and none of us even asking for the repair he was here for. He had a key and let himself in despite not being a StudentCribs employee, and instead being outsourced by them. This is illegal and a threat to our safety.

Review:
A terribly run company that constantly made mistakes, leaving us to deal with the many consequences. Rented with them in Cardiff and I cannot recommend the experience less.

In the interest of keeping it brief here are the main issues:
1. No warning when visits to the flat will occur. I have personally woken up to three men in the flat doing work without any prior warning. This has happened countless times. The contractors themselves are even told that we will know about them. This is deceptive and wrong; we do not feel safe in the flat because anyone could walk in at any time. This is a blatant breaking of the Housing Act of 1988, which states we should have 24 hours' notice, as well as give permission for people to enter the property.

2. Delays in getting work done. Our flat flooded, and it took a long time before a maintenance worker was sent to even just look at the damage. Nothing was then done about the damage for a further month and then the minimum amount was done to fix the damage.

3. For four months in a row, we were harassed for "not paying" rent. We had. We each received emails to us and then to our guarantors. The worst of it was when we would be called about the issue by a man named Raymond. From what we can tell, he is the head of the finance team, and he is belittling, rude and disrespectful. Frankly, he should not be speaking to customers with his complete lack of understanding and respect. I have had to speak to him multiple times to sort out the rent issue despite everyone in our flat paying on time each month. (Since the update, I have been told this is because paying through the portal takes longer to process than direct debits. How this means we should get called and harassed about not paying, I'm not sure)

4. Communication within the company is lacking majorly. We had a flatmate swap tenancy to another person, and Student Cribs completely failed to understand that. We were emailed multiple times for documentation that had been provided, and asked for a document that didn't exist. This led to the aforementioned Raymond phoning me and being again rude and demanding despite my explaining I was not the flatmate in question and couldn't help. We had emailed the documents we had to him directly before, so he had all the information we had, but he refused to acknowledge that. He then threatened us with eviction and refused to elaborate, ending the call when I asked follow-up questions.

This isn't even all that we have had to deal with in the 10-month tenancy we have had with Student Cribs. I implore everyone to look elsewhere for flats and avoid this company like the plague.

I wish I could give 0 stars, but since I can't, the 1 star is for the maintenance man who is always kind and professional when he shows up. His work is always done well, and he has gone above and beyond for us. Shout out to him.

If I could give 0 stars, I would. Please, students, avoid this company.

Move in, property was filthy & mouldy & the gas & electricity meters were connected to a property over 3 times the size of ours which took us months to sort out ourselves.

Damp issues were supposed to be fixed before move in…still waiting for some remedial work re damp & it’s 16 months since we first spoke to them about it. Student Cribs asked us to put the heating on & they'd pay the spike in gas, we did this for 5 months before they reneged this offer (before paying us) & reduced it to 50% of the spike. For context, while the (2 bedroom) flat was empty over Christmas, the bill was £198 for gas alone & they are now only offering half of this.

The concrete floor in 1 bedroom developed a hole which was fixed but has now returned even worse.

We’ve had loads of appliance breakdowns, Wi-Fi issues, no water or heating on multiple occasions due to rats eating the pipes & boiler breakdowns in the middle of winter, with no urgency for a permanent fix (we had to get environmental health involved before they checked, found & repaired the water leak) & were left 9 weeks without a dishwasher due to rats eating through the pipe work. We still haven’t received the heaters we were promised (in front of environmental health) 6 weeks ago.

We’ve had rat infestations due to structural issues & they have refused to pay for the damage to our property despite being given the requested photos & itemised list & maintenance helping to dispose of the damage.

Similar issue re water leaks through the ceiling & damage to our property.

They don’t deal with anti social behaviour so the upstairs flat are allowed to party multiple times a week until 6:30am meaning we are exhausted for uni.
They also aren’t interested in the weed being smoked upstairs that stinks our flat out.

The communal lighting is attached to our consumer unit so we are paying for the shared electricity for our flat & another & they are in no rush to fix this.

Finally, they don’t understand the needs of disabled tenants & feel it is acceptable for wheelchair access to be blocked by parked cars meaning we can’t always get out of the door tp get to uni classes (or sometimes am stuck, unable to return home) let alone be stuck inside if there were a fire!

They will talk the talk & offer solutions but rarely follow through on them.

AVOID AT ALL COST.

Steve P was incredibly helpful and kind. He went above and beyond, not only painting the ceiling but also taking the time to unclog the bathtub and clean the floor after painting . He is always warm and welcoming, which made the whole experience even better. It’s rare to come across someone so dedicated and considerate these days. Thank you so much for your help.

Mike H - been really happy with the maintenance work done on our student house. He’s been a massive help with clearing out any rubbish and doing up general bits of the house. Everything he’s worked on has made a noticeable difference, making the house better to live in! On top of that he’s an absolute pleasure to talk to - couldn’t recommend him enough.

Our maintenance man Mike cousins came to fix our house fence, response was timely and Mike was a lovely chap who left our fence looking tip top. Great experience overall.

Mike porter and a couple other handymen were more than welcoming in helping me and my friend jump start our cars. ( we were hopeless without them)

Paul fixed my tv on the 25/3/26 and he did a really good job. He was rlly efficient and a rlly nice person and overall did an amazing job! Thanks Paul :)

Honestly they are so incredibly easy to work with. Very flexible and always keep in contact. Would definitely use them for my third year house aswell !!

Student Cribs maintenance is excellent, a particular mention goes to Mike Cousins who was very helpful and friendly when fixing our reported problems, thank you Mike.

Sam did a great job fixing the curtains in my accomodation