I have lived in Liverpool since September 2025. so far we have had the following issues: 1. leaking tap (fixed after 7 weeks) 2. our hob was broken for 7 days (before being fixed/replaced) 3. h... Voir plus
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Currently staying at The Oaks in Coventry and just wanted to say Billy (from the maintenance team) is a legend! Whether it’s making repairs in my room or in my kitchen he’s always happy to help! Not t... Voir plus
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Honestly the place is pretty good. I have a bronze room and it’s the perfect size, the staff are absolutely amazing and friendly, the only reasons I’d say it’s not the best is because washing is so da... Voir plus
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I’ve had complaints made towards me from my flatmates, but when i make complaints sometimes i don’t feel heard. If i report something wrong with my room it takes a while to get someone to get back to... Voir plus
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À propos de l'entreprise
- Société de gestion immobilière
- Agence de location immobilière
- Logement indépendant avec services
- Résidence universitaire
- Centre d'hébergement pour étudiants
À propos de Student Roost
Écrit par l'entreprise
At Student Roost, we provide student accomodation across more than 20 cities in the UK.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
We know that there are lots of student accommodation options available to you, so we work hard to go the extra mile. That's why when you leave us a review, whether it's good our bad, we listen. We will never delete your reviews or ignore your feedback. It's hearing from you, that helps us to continue to improve.
We’re in great locations and offer comfortable rooms, convenient facilities and friendly teams who are onsite 24 hours a day – so whether it's a lost key, collecting a parcel or just a friendly chat, we’re always here for you.
It’s simple: we want to provide the very best experience for you to make the most of student living.
Book your room today – we'd love you to stay.
Coordonnées de contact
Birmingham, Royaume-Uni
- studentroost.co.uk
3,4
Moyen
711 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Oaks review
My experience at Oaks has been wonderful, the team is absolutely wonderful very helpful!
15 avril 2026
Avis spontané
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you’ve had such a positive experience and that you’ve felt well supported during your stay. We appreciate your feedback. – Student Roost
During my time at the oaks
During my time at the oaks, the staff have been friendly and helpful, with staff responding to queries quickly, and maintenance issues being fixed efficiently, and the events have been lovely to attend.
15 avril 2026
Avis spontané
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you’re enjoying your time with us and that you’ve found the team to be efficient in solving any problems. We appreciate your feedback. – Student Roost
The Oaks, Coventry
The whole team, including maintenance and housekeeping at The Oaks, Coventry are wonderful!
I have had a great experience living here with an array of fun events throughout the year to keep students entertained and engaged with The Oaks community.
Maintenance queries and issues are resolved very swiftly, thanks to Billy and Dene!
15 avril 2026
Avis spontané
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We are very pleased you've had such a positive experience with our team members. It's great to know you've been loving the events the team provide for residents at The Oaks. We appreciate your feedback. - Student Roost
Thanks Billy!
Currently staying at The Oaks in Coventry and just wanted to say Billy (from the maintenance team) is a legend! Whether it’s making repairs in my room or in my kitchen he’s always happy to help! Not to mention he’s incredibly friendly and will always stop to say hello whenever he sees me around the property. He goes above and beyond for repairs he doesn’t even have to make; he saw me struggling with the chain on my bike a coupe of days ago as I was leaving to go out, and he went out of his way to fix it for me! Thank you Billy!
15 avril 2026
Avis spontané
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know that Billy has made such a positive impact on your experience at The Oaks, and that you've found him to be so helpful. We really appreciate your feedback! - Student Roost
Worst customer service I ever had.!
12 avril 2026
Réponse : Student Roost
Hi there, thank you for taking the time to leave a review. We’d really appreciate it if you could share more details about your experience, so we can better understand your feedback and continue improving our service for both current and future residents. You can contact your property team directly or submit further comments via our Feedback and Complaints form at www.studentroost.co.uk/feedback-and-complaints, where a member of our team will follow up with you. – Student Roost
Réponse : Student Roost
Hi there, thank you for taking the time to leave us a review. It's great to know the team have made such a positive impact. We appreciate your feedback. – Student Roost
I’m reporting a troubling experience
I’m reporting a troubling experience with this accommodation that fell far short of reasonable expectations and basic hospitality standards.
- Oven broken and not fixed: I was told to rely on a microwave for two days, which is unacceptable for any stay—especially longer visits.
- Freezer issues: No drawers or broken ones, and I was given just one replacement drawer. Storage was clearly insufficient and poorly managed.
- Movie Mondays promise unfulfilled: We visited three weeks in a row with no film shown. When we asked, staff said they were still selecting a film, and the next day the event sign disappeared. False promises and lack of follow-through.
- Delayed bus passes: We were told we’d receive free bus passes for the academic year, but they arrived three months late, causing me to miss three months of free travel. They also did not advise well how it was only given to people with a long tendency agreement eg. 44+ weeks.
- Rude reception staff: The front desk team were consistently rude or seemed fed up when answering questions. It’s understandable to have off days, but the continual attitude was unprofessional and disrespectful.
- Kitchen issue due to flatmate- upon returning from Christmas break with a moldy, fly-ridden kitchen. I couldn’t even eat in the kitchen for a week. When I reported it, I was told there would be an inspection and was informed they would pull that flatmate aside and have a conversation. When the inspection was made we were all be told off instead with no real solution. In the end, I was pressured to clean the kitchen within 48 hours to avoid a fine, even though the mess was not mine. This was disrespectful and unfair. There was no professional conduct during this time and i was deeply disappointed.
- Overall impression: The place is the cheapest option, but the negative experiences far outweigh any savings. I regret not researching more beforehand. The accommodation failed to provide basic amenities, reliable services, and respectful staff.
Final verdict: This stay was disappointing on every level, from maintenance to management and customer service. I wouldn’t recommend this property to others.
30 septembre 2025
Avis spontané
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We’re sorry to learn your experience didn’t meet expectations and appreciate you outlining these points. Regarding the freezer, each resident is allocated their own space, though we take your comments on its condition on board. We also recognise the delay with the bus passes wasn’t handled as well as it should have been, and we’ll be improving communication around this. While the oven repair was completed as quickly as possible due to the nature of the fault, we understand the inconvenience this caused. We’re also reviewing the Movie Mondays concern internally, to ensure better consistency. We’re disappointed to hear your experience with the team wasn’t positive. We’d really welcome the opportunity to speak with you directly to understand this further. We understand how frustrating the kitchen situation must have been. We always aim to support residents and address issues fairly, and we’re sorry this didn’t feel properly managed in your case. We appreciate you raising this with us and would encourage you to reach out to the property team so we can discuss this further. We appreciate your feedback. – Student Roost
Nice rooms and kitchens
Nice rooms and kitchens, washing machines and gym downstairs. Very friendly staff and close to campus.
24 mars 2026
Réponse : Student Roost
Hi there, thank you for taking the time to leave us a review. We’re really pleased you're enjoying your time with us, and that you've found the team to be welcoming. We appreciate your feedback. – Student Roost
Réponse : Student Roost
Hi there, thank you for taking the time to leave us a review. It's great to know you're enjoying your time with us. We appreciate your feedback. – Student Roost
Honestly the place is pretty good
Honestly the place is pretty good. I have a bronze room and it’s the perfect size, the staff are absolutely amazing and friendly, the only reasons I’d say it’s not the best is because washing is so damn expensive and it might just be my flat but the oven was broken, so was the hob, the boiler door was broken and my shower needed a lot of work.
12 mars 2026
Réponse : Student Roost
Hi there, thank you for taking the time to leave us a review. We’re pleased to learn you’ve had a good experience overall and that the team have made a positive impact. We’re very sorry about the issues in your flat and understand how frustrating this must have been. We appreciate you sharing your thoughts about the laundry costs. The pricing is set by the third-party laundry service provider, but feedback like this helps us understand where residents feel improvements could be made. We appreciate your feedback. – Student Roost
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased that you've had a positive experience. We appreciate your feedback. - Student Roost
Not a single thing that was promised to…
Not a single thing that was promised to be resolved has been settled for me，They promised to solve the problem for me in a few days, but it never happened.
12 mars 2026
Réponse : Student Roost
Hi there, thank you for taking the time to leave us a review. We’re sorry to see your comments and would really like to understand more about what’s happened. Our management team have checked and we don’t have any record of any issues being raised by you, so please do get in touch with the team so we can investigate and help resolve things for you. We appreciate your feedback. – Student Roost
Very good with handling maintenance on…
Very good with handling maintenance on time. Very nice reception too 😊
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know that any maintenance requests have been handled promptly and that you’ve found the team to be friendly. We appreciate your feedback. – Student Roost
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We're very pleased you've found everyone to be supportive. We appreciate your feedback. – Student Roost
Service, Location
The staffs are very nice! They often host activities that make me feel warm!
The location is very convenient, two minutes away from sainsbury’s, seven minutes away from the aldi.
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased that you’ve had a positive experience with the team, and that the location and events have been highlights for you. We appreciate your feedback. – Student Roost
It’s been so good for my son
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave a review. We’re really pleased to learn that living with Student Roost has been a positive experience for your son. We appreciate your feedback. – Student Roost
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We understand that shared living can sometimes come with increased noise levels, particularly in busy student environments. However, after 11pm we do expect noise to be kept to a respectful level so all residents can rest comfortably. If noise continues outside of acceptable levels, please do reach out to reception so the team can investigate. We appreciate your feedback. - Student Roost
Love living here fair rent just the…
Love living here fair rent just the showers get blocked so easy
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave a review. It’s great to know you’re enjoying living with us. We’re sorry to hear about the issues with the shower, please log this as a maintenance request on the Student Roost app or speak to reception so the team can investigate this for you. We appreciate your feedback. – Student Roost
Zinc quarter is great
Zinc quarter is a lovely place to live. The facilities are great and the staff are always willing to help.
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. It's great to know you've had a positive experience living with us, and that you've found the team to be supportive. We really appreciate your feedback. – Student Roost
It's good student experience here
It's good student experience here. Student roost team is always help when I need.
12 mars 2026
Réponse : Student Roost
Hi there, thanks for taking the time to leave us a review. We’re really pleased you've found the team to be helpful. We really appreciate your feedback. – Student Roost
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