Enquired about their service
Enquired about their service, spoke once to a lady about my request, provided info, and told that an engineer would visit.
No further response from them for a couple of weeks, then I got emailed and told the enquiry was closed.
When I replied, it was no loss, got a reply from the manager that I was a bad man or something insulting like that. If this is how they work, I think I had a near miss. Stay away, do not use, you will be waiting an age.
Now some 5 months later they want more info, they reckon it did not happen,
26th March 2026 filled in online form
26th march email from carly o sullivan- we will be in touch.
26th March text send photos
27th sent photos by email
29th email asking are they of the property
29th email replied YES
10th April email from Louica Lamkin requesting cctv footage of drain survey
10th replied is this for me as I am not sure as I have not heard anything, I have had no contact or site visit or quote.
When I called I was told the enquiry was closed, now they say it was not a genuine review, remember to challenge and dis anyone who does not aligne with your views, what ever you still have bad customer service,
Like i say, your final response says everything you need to know about how you reply to complaints... buyer beware is all I can say to that....
Réponse de Subsidenceltd
We have found you in the system based on information you provided - see breakdown below of communications we sent:
26th March - initial enquiry made @16:00
26th March - Email to yourself from Subsidence Ltd @16:04
27th March - Email from yourself into Subsidence Ltd @09:31am
27th March - Email from Subsidence Ltd to yourself asking further question @09:57am
27th March - Email from Subsidence Ltd to yourself@16:09
30th March - We spoke you you in person chasing answer to question @10:45am
31st March - We sent you an SMS following up on further information @10:50am
31st March - We called you and the call got hung up @11:07am
31st March - We followed up with an email saying we will review the photos sent @11:18am
31st March - You sent an SMS saying "No answer" @15:27pm
31st March - We sent you an email advising an upper and lower cost, asking further questions and stated we need a CCTV drain survey from yourself before we can offer a site visit
10th April - We sent you an email asking if you had managed to get the CCTV drain survey done
27th April - We sent you an email stating due to no response on asking for CCTV drain survey we would now close this enquiry down (4 weeks after initial enquiry)
Always 2 versions of a story and the truth is likely to be in the middle.
You where abusive to my staff (disgustingly abusive) - this won't ever be tolerated. If any customers have concerns please contact us directly and form your own opinion.