Sue Ryder Avis 

The staff in Wrexham need to sort out their booking system. I booked a date on-line, received a text from Boxmove to confirm, followed by another text changing the date which was not convenient. As Boxmove has no reply facility I rang the shop and was given a different date. The next day another text from Boxmove confirming the inconvenient date !

Brilliant place to shop , the Stapleford shop is excellent, friendly staff that go above and beyond , very clean and inviting

I always try to visit the shop when I'm in Coleford. It is well laid out, with room to move around -_even with a pushchair, and there's usually a bargain to come away with.
The staff are welcoming, and Sean/Shaun can always brighten my day!

Times are so difficult for me at the moment and access to the Sue Ryder site is very difficult, every time I try to log in it repeatedly says ‘not recognised’ I know it’s not me because I have done as requested and changed my password but time after time I receive the same message ‘not recognised’ had enough now, they are very quick to ask for donations but I don’t think they really care. How much does the ceo receive in salary ?

I am writing to express my concerns regarding the customer service I have experienced at the Quedgeley – Kingsway store.

Unfortunately, I have repeatedly encountered rude and unfriendly behavior from some of the older female staff members. They rarely smile or offer a welcoming attitude. On several occasions, when customers enter the store with children, the staff react negatively if a child shows interest in a toy. They often sigh loudly, display disapproving facial expressions, and appear visibly irritated. This behavior creates an uncomfortable atmosphere and makes shopping with children an unpleasant experience.

Additionally, I have frequently purchased items that turned out to be incomplete or missing parts, which has been both frustrating and disappointing.

I hope you will take this feedback into consideration and address these issues to improve the overall customer experience at this location.

I’ve donated here a few times as the parking is convenient, but unfortunately the experience is consistently unpleasant. The volunteers are unfriendly, never acknowledge you and make you feel very unwelcome – no greeting, no smile, just a blank stare and a curt “put the donations there”. A simple hello or thank you would go a long way. It’s disappointing, especially when other charity shops are far more warm and appreciative. As someone who used to run a charity, I know how important it is to value donors. I won’t be donating here again. The volunteers could really benefit from better training or a reminder of why they’re in this role.

I recently had a very disappointing experience with this charity shop. I purchased an item that turned out to be faulty, which should never have been put up for sale in that condition. When I tried to return it, they processed the return but refused to refund the original delivery charge, arguing that the delivery service was provided, even though the product itself was defective.

This policy feels incredibly unfair. Why should a customer have to pay for delivery when the item they received was not fit for purpose? It's unacceptable for a charity shop to sell faulty goods and then refuse to take full responsibility when they are returned. I hope they reconsider their returns policy to ensure customers are not left out of pocket when they are sold substandard items.

I wanted to donate 3 items of furniture. One from Beadle Chrome (a very nice store) another from the Co-op. All in very good condition.
After three days I had a message to say they didn't want them.
Very inconvenient. They should have cancelled within 24hrs. That they didn't want them is fine, but wasting my time is unacceptable. It had knock-on consequences.

staff always so pleasant and Natalie who I believe is in charge ---only one word says it all BRILLIANT
such a nice place to go to ---only the best---

The Bedford town centre store has now removed the board game section to add yet another women's clothes rail. I would say that it is time to put women only store....

I did all the right things. Took photos of the leather sofas I want to donate including a good photo of the slight wear on one cushion and the fire certificates. I went to the Bedford shop and showed them. They said that they would take them so I booked a pick up. They were supposed to turn up on Saturday which was great as the new sofas were arriving on Monday. They kept sending messages delaying the pick up and finally cancelled it in the evening. They rearranged to collect the sofas on the Wednesday. They came today and refused to take the sofas due to the small amount of wear on one cushion! These sofas are far better than the scruffy, old fashioned tat I have seen in their shop and as I had already confirmed everything with them, I am furious. So I am left in the lurch with four sofas in a 2 bed bungalow. Thanks guys. Terrible way to treat people. If you expect donated items to look pristine then you are deluded. I will never donate items or cash to this charity again.

Sue Ryder shop in coleford: what wonderful approachable staff!
Great selection of clothes. Really well priced and displayed.

Thanks!

Shaun was serving and was great

Absolute waste of time. Booked a week and a half ago and even spoke to their office staff a few days as I am moving back to New York and the items needed to go before I leave. They only had Monday which was one day before my move and I was really worried I would be cutting it short. The lovely woman I initially spoke to tried to move me up the schedule and assured me it shouldn't be a problem. To my utter relief, I was able to move it up to a Friday and then I got a call saying they could pick up but not until Monday. Today, 2 days before pick up I have a man reach out with a laundry list of questions which were more like excuses and caveats and even though they have come in the past, essentially saying they wouldn't stop by if the parking wasn't free. I live in Westminster, it has never been free although there are free spots down the street. When I broke down in tears given exhausting of move and stress this would put me in, he told me he at least didn't call me on Sunday evening right before pick up. I don't know if that doesn't speak or highlight more the level of unkindness of this organisation. I held on to my furniture rather than give it away for free on FB marketplace, because I was trying to donate to a worthwhile cause but so thoroughly disappointed and upset by this whole experience. Safe yourself the trouble and do not waste your time. Speak to British Heart or other organisations who while they may not have the best online interface, will take you seriously and treat you with respect and kindness.

I donate clothes, cd's etc to the Feltham branch and having visited twice in the last 2 weeks I found that the staff are really friendly and welcoming. I was chatting to Christianna about the store and she saw a lady with a trolley outside and immediately went to open the door for her. And even when she was serving I noticed she said hello to all customers whether donating or buying items. I will always donate to this store and recommend to others.

In your Brigg North Lincs shop the Manger was extremely helpful when my partner was buying a suit, thank you excellent service

One of the Worst branches Slough Farnham road branch & Sandhurst branch !!

Tried to donate a Welsh, handmade leather sofa in lovely condition. They sent a delivery company (which they’ll be paying charitable money for) out who said they wouldn’t accept it because the leather isn’t the same colour all over (because it’s…leather). This is despite me sending pictures in advance.

Lovely charity shop but awful customer service. Rude and miserable woman behind the til kicked us out 10 minutes before closing time and shouted at us as we walked in saying ‘we shut in 15 mins’. Put my shopping back because she was shouting every few minutes that they were closing soon. What a shame, would have expected someone who works in a charity shop to advocate for raising as much money as possible for charity not to be so concerned she is going to have to work until the end of her shift.

I am so very happy with Coleford Sue Ryder shop, I always donate to this charity shop and they are so very helpful. I’m in a wheelchair and had quite a bit to donate, Shaun told me to ring and he would collect which he did. Thank you so very much. I always look forward to visiting this shop.

I was completely let down by a collection of furniture I was donating. The company had details of every item - photograph, size and condition - for at least two months before collection date, but when they came to collect it the people collecting said they were only collecting one sofa.
I had to scramble around to find alternatives to clear a flat just before Christmas and was lucky enough to contact the British Heart Foundation who did a fantastic job.