Sue Ryder Avis 

Donations were accepted with enthusiasm and the manager was incredibly appreciative of our donations, which was very welcoming and makes me want to re-donate here (Angel Islington branch). No suspicious accusations about what donations you're bringing in etc (as I have experienced elsewhere)!

Lovely shop and when I went back my items were priced very reasonably.

Excellent furniture collection service offered by the Leeds Meanwood branch. Received a telephone call on day of collection (09/07/2021) from the collection team 5 - 10 minutes prior to arrival to give me a heads up they are on their way. Very friendly, chatty and collected with no quibbles! Would recommend.

I had a truly horrible experience today at the catford branch London Se6. I've shopped at this branch for years and love it.

However the managers behaviour at this particular branch is awful and very bizarre!

I was on a phone call while the manager scanned through my items, she thought i was speaking to her said 'WHAT?!', i explained i was on a phone call. But in any event 'its not "WHAT" its pardon' She proceeded to shout at me saying how rude i was for speaking on the phone, i replied by asking her to stop shouting and said how i shocked i was by her terrible customer services.

She then stormed off in a rage off and got another member of staff to serve me, i pleaded with the other staff memeber to tell her how devastating her behaviour was.

The guys working at the shop then said this behaviour was totally normal and "who do you complain to, shes the manager!"

Its wonderful to have a charity shop close to home, with such a meaningful cause, im reluctant to say it...but i wont be returning. Micro agression and initimatdation isn't something i want to experience ever!

To clarify all other staff are doing a great job.

Appalling service from the Airedale centre keighley branch in West Yorkshire.

Terrible service, the volunteer lady practically forces customers to buy items. I was asked to place them down on the counter whilst looking around as they don’t seem to have any baskets. I never said I was going to buy them all. The lady was impatient and scanned all of them ready for me to buy when I returned. I later returned the same day as some of the items did not fit. She would not refund and claimed it could not be done despite the fact I had a receipt in my hand. I’ve never heard of such rubbish. This isn’t the way to make sales by forcing items down customers throats. Probably not the best business strategy. I wont be visiting again and a complaint has been sent as I’m now lumbered with a load of rubbish which doesn’t fit. I had to visit another store the next day to which the staff member mentioned the volunteer could have refunded me however she chose not to. Don’t visit

In response to the below:
I have put a complaint in about the above as I wasn’t treated very fairly. Therefore my Google and trust pilot review is justified.

Not great. Immaculate sofa bed only a couple of years old complete with mattress. Retails for well over £1000. Collection people couldn't be bothered to take legs of (probably a 5 minute job) and left it stood on its end telling me I'd have to rebook it in. They also complained about having to get the furniture out of the house, isn't that what they are supposed to do?! Basically the same as turning down £500 for less than 30 minutes of hard graft. Useless.

Having checked the items Sue Ryder shops do not accept I travelled quite a distance to Shinfield today to donate four Electrical hair appliances which I had purchased during lockdown but which were not suitable for me. There was not mention on the website that hair appliances are not acceptable, but I was told they couldn't be accepted because of blood etc., which would be on them. I think the website should definitely be updated to add these items as not acceptable. I always support Sue Ryder as my husband died in their Nettlebed hospice bujt today I was made to feel very upset, espcially as today would have been his birthday.

While on holiday I visited the Stow on the Wold shop and the manager Annette went beyond her normal duties. I cannot praise her enough for the effort she made to help me. I would not hesitate to use this shop again. Thank you.

Last year we bought a £1600 corner unit which was, sadly, too firm for our comfort. At only 15 months old, and in near perfect condition, we offered it as a donation so someone else could enjoy it. The collection guys arrived, checked it, and said as there was a slight mark on one of the cushions, they would not accept it. We were horrified. My husband sponged the mark, which totally removed it, but we were still told it was not good enough. He was made to feel as though we were trying to offload something old, dirty and unsaleable instead of a very nearly new and virtually perfect corner unit. The footstool was still in original packing having never been used. It was a horrible and humiliating experience. Sad, too, to think of an almost new piece of custom made furniture going to landfill. Are we to understand that the only furniture they will accept is either brand new or no more than a week old, fresh from Furniture Village, otherwise you will be made to feel horrible ? And yet I have seen sofas offered for sale with seats so badly stained it's embarrassing just to look at them. It was a really upsetting experience for both of us and not one I would ever care to go through again.

Love the sofa!!! Beautiful colour 😀

Had sofas collected today from Shane and Damien from the Corby shop.
The customer service was second to none. I had regular updates from the day before collection till a couple of minutes before they arrived.
Both are very well mannered and polite.
Shane explained I could loan a sofa of them till my new ones were delivered,I never knew this service existed, I declined but happy to pass information on to friends.
Thank you to both guys.

Had a terrible experience in this store today after using the store for years and years, I explained that I had spent 20 on aboard game that was incomplete and was really disappointed, they did howver have another one so I asked the manager if she could do anything on the price as they had had it along time and I wished to complete the previous one I had bought. The manager then tried to accuse me of not buying the other one there and said there is nothing she is willing to do, I found this very rude and completely against great customer service which I am a shop manager myself and would never treat anyone like that. Left the store feeling really hurt. I would not expect this kinda of service. I will be following this up with a complaint to head office as I do not believe managers should act in this way .

Awful. Mirrored bedside tables I paid £170 for arrived smashed and damaged. All of the edges have black dots where the mirroring effect has come off. Terrible quality to send something labelled as “brand new” out. No customer service phone to call.

Update: customer service got back to me via email. They have offered me a refund but said they will not be collecting the damaged goods on this occasion. This is absolutely fine with me as I am young and able to get my goods to the dump. I wonder what inconvenience this would cause to the elderly or somebody with no means for transport.

Received a damaged chair the first time I ordered and sent it back for an exchange to receive another chair with the same damage. Both times the box was damaged and barely taped together with the bubble wrap not secured around the chair adding marks in transit.

Great service and quick delivery and the tray table is perfect. Would definitely buy from Sue Ryder again.

I bought some wooden advent calendars and a picture frame for a Christmas gift from
Sue Ryder. Everything was beautiful and made with care. Exceeded expectations. Prompt and accommodating delivery. Well packaged. All for a brilliant cause. Definitely would order again.

First time ordering from the sue Ryder shop online as I’m a little cautious about second hand items the reason I don’t buy them but realised when looking for a peace of furniture I seen that sue Ryder had a online shop that sold brand new items. So decided to give them a go. So I ordered a chair to go with my dressing table and it arrived damaged. The box it arrived in the cell tape was barely holding it together and the chair had bubble wrap around it but it wasn’t sealed. The velvet looked like it had been scrapped on the back of the chair and legs had marks on also. Couldn’t be bothered arranging a return. But £45 went in the bin. Not sure if I’d order again now.

Sue Ryder seemed to report my post so reposted.

Sue Ryder is not all it's cracked up to be, as the ratings show. I write now about the Bereavement Website. I was on there for two years after my wife died, and contributed regular for over an hour every day.
Of late there has been arguments and dissension and pettiness which, I believe, has not been dealt with adequately by management. Because I raised the issue of the pettiness I was banned for a week. I have since closed my account. So many are helped on this site, but to ban someone and threaten a complete ban if I don't behave is unacceptable. There are other excellent websites for the bereaved, and I would suggest going there first. The last thing a bereaved person wants is to read of arguments and dissensions on such a site.

After posting this comment and having read the reviews, I see that Sue Ryder do have problems with management. That certainly applies to the bereavement site. There have been many complaints on the site about hospice arrangements.

All for helping charities. I recently bought some chairs from the eBay site for Sue Ryder furniture. Whilst the chairs were great, one leg was faulty. I emailed and raised a return on eBay but nothing was done about it. I won’t buy again from the Sue Ryder eBay shop as this put me off. Be wary if you order as the items faulty and you won’t get sent the spare part.

Macclesfield branch - Poor doesn’t cover it. Bearing in mind that I was kindly donating good quality home items and just placing them in the storage they leave outside the store, I was met with such disdain you would think I had committed a criminal offence?! What was my crime, you wonder? I was, obviously, donating too many items?? Yes that old classic being too kind to charity problem. Aaahhh - ! How dare I!! How awful of me!! How ridiculous and ungrateful of them!! A man stood outside the shop, watching me put my items in, obviously waiting in anticipation to pounce on that audacious third item attempt. He approached me and mumbled that I can only donate two items; no apologises, no but thanks so much for your kind donation- nothing like customer service, and no signage to tell anyone either!! - I am the enemy, a more than two items donor, don’t forget! I was spoken to like a piece of dirt. We ended up having an argument, you know, with me donating good stuff for free for them to benefit from etc; and as I tried to express how I thought maybe his attitude left a lot to be desired he retaliated with that it was indeed mine, a kind donator - a regular donator’s attitude that was the issue??!! Whhhaaatttt? How and why?? Anyhow, was then approached by his colleague as I sat in my car, who was also no doubt going to tell me the massive error in my ways. So,again, I just reaffirmed my view that maybe they should be grateful and have a better attitude Etc etc. I called the store when I got home to make it clear once again that I was disgusted with their attitude and got no apology, nothing. They put the phone down on me. I have written a complaint to the CEO. I realise that we are in difficult times. But why does that give the green light to suddenly treat people like rubbish? Guess what guys, it really doesn’t. You still have to be civil and grateful! One day we will be back to normal and we will remember how people treated us! Be warned! I will give my items to a grateful and worthy charitable organisation in future. Sue Ryder’s doesn’t deserve help when they treat people like rubbish.

SUE RYDER HAVE VANS, BUT CAN'T DELIVER. Oh but they are happy to COLLECT? Yes, I bet they are.

(Retail Sales Manager, name deleted)
(number deleted) emailed me today, and said........

Dear Mr Harber (you see, I have nothing to hide)

Thank you for your email and feedback regarding the Chesham store.

In answer to your points made, at the Chesham store we do not have a Sue Ryder van to do any deliveries so we use a local man with a van who is then available for any customers who require his services. Obviously some customers find this really useful and some customers prefer to make their own arrangements.

We can gladly book you in for a collection of your sofa and thank you for thinking of us. Any collection is on the discretion of the driver as before we can collect any furniture we have to ensure that any sofa for example has a fire label attached (trading standards), there are no rips or tears or any upholstery exposed and the item is not stained so we can then sell this item in our stores.

Unfortunately we have 2 separate vans in operation so it wouldn't be as simple as swapping them over.

Hope this answers everything for you, and again thank you for your email and hope we see you again in the future.

Kind Regards

Retail Sales Manager

SO
You HAVE vans...and people, but not for DELIVERY, THIS aspect you thought it a good idea to farm off, and you (SR) are HELL BENT of defending this position. BUT you say you would....

"Gladly book you in for a collection of your sofa and thank you for thinking of us" ARE YOU SURE?, I only ask because you go on to say "Any collection is on the discretion of the driver as before we can collect any furniture we have to ensure that any sofa for example has a fire label attached (trading standards), there are no rips or tears or any upholstery exposed and the item is not stained so we can then sell this item in our stores"
-------------------------

Well I wouldn't lose any sleep over it if I were you, because I'm simply going to find ANOTHER charity to donate my items to, and as for a sofa? YOUR LOSS

Your loss of a £75 sale, and your loss of a donation that would have given you ANOTHER £100+, and ALL BECAUSE you were prepared to come COLLECT my donation, but couldn't get your head around the simplicity of DELIVERY. Delivery/collection ...within 4 miles of store.