Our old KD above ground pool, which had served us well for 29 years, finally gave up the ghost last year. After researching options for a replacement it was clear that Sunshine Pools had the best off... Voir plus
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Ordered internet electric pool heater for our 16’x8’ above ground pool. Although this heater is only recommended for smaller pools, it is definitely making a difference. My kids didn’t use pool muc... Voir plus
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After some initial follow up regarding delivery, the pool arrived as agreed. It was well packed and everything needed was there. The building instructions were a little basic but ok once got the... Voir plus
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Really pleased with the pool, delivery was an issue hence only four stars. Site says next day delivery if ordered before certain time and we were confirmed next day. However when pool didn’t arrive we... Voir plus
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À propos de l'entreprise
- Piscine extérieure
- Magasin pour enfants
- Magasin de jouets pour enfants
- Piscine
- Magasin de matériel pour piscines
- Magasin de jouets
Écrit par l'entreprise
Who Are We? We are the Above Ground Pool Specialists. We have been selling pools online since the early naughties. We were one of the first online retailers of Above Ground Pools and have a wealth of knowledge and experience we are happy to share with you. We are also one of the largest independent retailers of above ground pools online in the UK. We are a family owned and run business, based in Surrey, so you can be assured that you will be dealing with a UK based company. Our Expertise Whether you are purchasing your first Above Ground Pool or you need accessories for an existing pool we can help. You can call us, message us, or email us and we will be happy to talk you through your purchase and advise you on your options. Whatever your budget or size of garden we will have a pool for you. We are pleased to be able to offer our customers a ‘One Stop Shop’ – we sell all you need to get your pool up and running and start having fun in the sun.
Coordonnées de contact
Unit 7D, Shawlands Court, Newchapel Road, RH7 6BL, Lingfield, Royaume-Uni
- 01342835542
- sales@sunshinepools.co.uk
- sunshinepools.co.uk
4,7
Excellent
207 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Customer service over the phone
Customer service over the phone, nice to be able to speak to someone and get immediate response. Very helpful chap, who resolved my purchase problem and explained the reason why I couldn’t have a different delivery address when purchasing my product on their website.
16 août 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Problems with the delivery company
Problems with the delivery company, it was sorted with the minimum on trouble
13 août 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Fantastic swimming pool!
The Intex pool that I bought is absolutely incredible, and my kids adore it, it was about four days late, due to the Dx courier having some kind of issues, but I can’t fault the pool, at half its original price it has really made our summer.
31 juillet 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad your kids adore it.
Kind regards
Customer Services
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
pool arrived in good time easy to put…
pool arrived in good time easy to put up grandchildren love and the adults too
25 juin 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and are glad the whole family love it.
Kind regards
Customer Services
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
All good
Arrived on time, great product, someone on the end of the phone when there was a question. All good
10 juin 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Excellent service
10 juin 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great price with next day delivery = a…
Great price with next day delivery = a happy customer, highly recommended
23 mai 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great pool kit
Pool was delivered on time and kit complete. Instructions easy to follow. We had elected for the build firm option, but having seen the kjit, decided to do it ourselves. Money for the build was instantly refunded. Building it ourselves went smoothly, only difficult part was pushing the long poles through the liner.
Filling the pool, the top sides bulge inwards alarmingly, but quick You Tube check and this is OK. We felt this could have been mentioned in the instruction manual :)
Once completly filled the sides are straight.
We did have an issue with Error 90 - low flow, but again a phone call resolved the issue as a faulty electrode which arrived next day and sorted the issue. So pool is in use and happy days
2 mai 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Very helpful
We had to collect as the pool we bought was end of stock and they were very accommodating! Would definitely use again!
27 avril 2024
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family enjoy the pool.
Kind regards
Customer Services
Good price, quick delivery
My above ground pool was a good price and arrived quickly (bought June 2023)
13 juin 2023
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family have been enjoying your pool.
Kind regards
Customer Services
Very helpful
Very helpful from start to finish, explained what we would need if going for salt version or chlorine, and how much of each.would recommend buying from them
20 juin 2023
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Great pool, outstanding service
Great pool, competitive price, delivered promptly but what was outstanding was the after sales service and assistance in setting up the pool. Liz helped enormously in calculating the chemicals required for our pool and where to source them quickly. All in all, I could not recommend this company enough.
18 juillet 2023
Avis spontané
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Excellent service arrived quicker than…
Excellent service arrived quicker than expected and very good quality
11 juin 2023
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Good product, poor cover
Good product, very robust when filled. However the cover is rubbish & has split after just 2 weeks! It needs a solar roller cover included in the price!
12 juin 2023
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
Delivered late on promised date of…
Delivered late on promised date of delivery.. We never accepted delivery as it was too late for the required use but they held back almost £60 for ‘postage’.
5 juin 2023
Réponse de Sunshine Pools
Thank you for your review.
I’m sorry there was a delay in the item being delivered. The delivery day is not guaranteed, it is only indicative and delays in the courier networks can occur, as per our delivery policy.
As the delivery was refused, the courier charge of under £38 was withheld from the refund, as returns are at the customer’s expense, as per the returns policy.
Kind regards,
Customer Services
Réponse de Sunshine Pools
Thank you for your review. We really appreciate it.
We are really pleased to see your feedback and hope your family are enjoying your new purchase.
Kind regards
Customer Services
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